So, my broadband stopped working a month ago and after having to wait a week for an engineer to come out, it turned out to be the router. That was replaced and all was well...until I've opened this months bill! There's a £99 charge for a 'home improvement service'. Nothing was explained to me about having to pay anything. Just been in touch with them and the best they can do is charge me £49.50 to cover the cost of the router instead! I've been with them for years and have told them I'm cancelling my account once I've got something else sorted out.
Would you change your service provider and just pay the bill minus £99? I've being thinking BT seems expensive compared to the other deals you see on TV and in the mail anyway.