Aye, we have a Worcestor something or other. Cut our gas bills in half and so fast to heat water up, brilliant. It's a condensing boiler though so if the condensing pipe runs outside it will freeze in winter and your boiler will stop working. It will stop working on the coldest week of the year and British Gas will take a week to turn up and fix it and then will just send a man round to saw through the condensing pipe. Later on once the weather warms up they will send another man round to fix the pipe....so it can freeze up again next year.
I've told them not to bother any more. I've got my own hacksaw, I can fix this issue myself.
Actually I've had rather a long rant at them. Obviously they ignored it, and my original complaint, and my complaint last year. If you're getting British gas to fit it by the way, don't. You assume they will do a good job but they won't. They are without doubt the biggest bunch of cowboys I have ever had the misfortune to deal with, and I'm with Virgin media so I know what I'm talking about. I wouldn't trust them to take a crap on the floor never mind sort out an effective heating system.
I'll leave you with my last email to them...
Previous reference 1-xxxxxxxxxxx I raised this complaint on 4th January. I then heard nothing until the 20th January.
Then I recieved a number of messages asking me to contact the complaints centre which I did and was told an engineer had been assigned to my complaint. He would be in touch shortly, I was told.
Do you think anyone has been in touch since? Of course they haven't. Do you think I could get through to you after waiting in a call queue for twenty minutes this morning? Of course not. Why? because you provide the worst customer service I have ever encountered. You provide a fundamentally flawed installation at great expense to myself, you send cowboys out to fix it when it breaks (after 3 days waiting and that was only because I kept pestering you) who just saw through pipes with hacksaws to get it working and then you completely botch up any attempt to resolve the matter permanently. You should be completely ashamed of yourselves.
Obviously this complaint will be a waste of time just like the original one was. Don't worry though, I'm not expecting you to do anything about this or the previous call so don't bother. I'm not interested in being messed about any more. Close the original call and throw this one in the bin, if you haven't already.
Obviously I don't expect any response to this but I do like the fact that they are obliged under regulations to attempt to get in touch merely so I can tell them to stick it up their arse.