Hi All
Firstly, Mikey74 and Portlyone I am amazed and apologetic in equal amounts at the issues that you guys have had.
Dealing with the shock first – unfortunately in a lot of instances with shocks we are at the mercy of Elka in order to fulfil our back orders and supply the parts that are required.
This isn’t an excuse, after all, we’re the distributor and it’s us that should be able to sort the issues for any product that’s purchased from us, but, it does, often, make it harder for us to be able to offer the service that we would like to.
Please mail me directly and I can look into why we’ve had a delay with your shock and what can be done to speed things up.
Portlyone – have we actually got your brakes? By that I mean, they’ve definitely been shipped to us have they? The reason I question that is because if we have any extended delays with parts for Formulas we just send a replacement brake to keep you running whilst you wait the repair to be completed.
There are a few people who use this site that can confirm that.
Again, if you can mail me directly that will allow me to look into it.
Regarding our service in general – trust me – we take this very seriously, we’re all riders ourselves and the service we offer is very important to us. We read these pages, Bikeradar, Southern Dh, etc a lot so that we can keep a handle on whats going on, address any queries and sometimes delay with potential issues before they even arise. Sure, we don’t always get it right, but, we’ll ALWAYS try to do the best that we can in any situation to keep you on the trails and to back up the brands that we supply.
I hope that’s helped a little? I just wanted to put a few minds at rest that we’re not the multi-conglomerate trying to suck your hard earned out of you and disappearing forever, we’re just a group of guys trying to get it right and 1% of the time failing.
Cheers Gents
Richie@silverfish-uk.com
P.s – apologies for typos, I’m using an iPad and I’m half a bottle of red wine down, it’s a bad combination 🙂
Although it might not seem like it from reading this forum there are actually an awful lot of people who have had great service from us, something we