Hi All,
I bought an iPod for the Mrs from Dixons on 26/12/2009. It has mainly sat in the car glovebox unused. I came to switch it on last night and it's totally dead. No re-set or connection to USB/iTunes has any effect. It does not function, and that is an indisputable fact.
Today I took it back to the local Currys (part of DSG), looking for a replacement or a refund. It is 66 days old. They have refused to refund or replace, insisting that I contact a 3rd party called CRC (no, not THAT CRC) to perform a repair on behalf of Apple. A repair will take a minimum of 28 days, and the Mrs is off on a trip for 9 days on Saturday. She wants to take her new iPod.
I have insisted that my 'contract' is with DSG, not with Apple or CRC, but they claim that I have no contract with them, as they are only a retailer (?). I do not understand their logic.
They will not budge as they only refund or replace within 28 days of purchase. I have highlighted that according to the 1979 Sale of Goods Act "It is the seller, not the manufacturer, who is responsible if goods do not conform to contract." This has been met with a straight denial from them and a repetition of the assertion that I do not have contract with them.
What is my next step?