Your point of contact is with the retailer, yes… In this case, CRC is effectively both the retailer and the distributor too, because their sister company Hotlines is the importer of Lynskey anyway…
But if it doesn’t prove fruitful, then definitely speak with Ted James… But I will warn you, that emails may not prove fruitful. He’s quite an elusive character… The best way to get hold of him is sometimes just to turn up at his workshop, later in the day as he often works strange hours. Or pick up the phone and give him a call, and arrange a time to meet… He’s probably the most genuine guy in the frame building business that I have met, but he’s definitely not what you’d call organised! 😂