Has anyone else tried to get support from Pocketmags? The app worked on my Android tablet (although missing pages) so I wanted to try it on my new iPad mini. I waited for the new edition and tried but it said the subscription had been allocated so wrote asking what I needed to do. Just one reply asking for email and subscription – I’d already supplied! I’ve emailed twice since repeating details but nothing, checked spam too.
It’s a great idea but maybe they’re not the ones to do it with?
i had this problem the other way round. already had the app on ipad but couldnt get it to work on my android phone.
Their support was really good – quick response to emails – each time a new step to try. Eventually i think they had to do something to my account to fix it.
And there was me thinking I was the odd one out! Got an email today saying I had to create a pocketmags account and send the user name. We’ll see if that works otherwise I’ll mention it to the crew when visiting the show stand.