- Pocketmags customer support
Has anyone else tried to get support from Pocketmags? The app worked on my Android tablet (although missing pages) so I wanted to try it on my new iPad mini. I waited for the new edition and tried but it said the subscription had been allocated so wrote asking what I needed to do. Just one reply asking for email and subscription – I’d already supplied! I’ve emailed twice since repeating details but nothing, checked spam too.
It’s a great idea but maybe they’re not the ones to do it with?Posted 6 years ago
I’m having exactly the same issue with their support desk.
I suspect their poor response is due to what I understand is a “special” set up for stw premier subs as opposed to purchasing a sub within their app.Posted 6 years ago
Use the Singletrack app rather than the Pocketmags app, is I believe the current wisdom.Posted 6 years ago
i had this problem the other way round. already had the app on ipad but couldnt get it to work on my android phone.
Their support was really good – quick response to emails – each time a new step to try. Eventually i think they had to do something to my account to fix it.
This was with using the singletrack app.Posted 6 years ago
I gave up and downloaded the PDF.Posted 6 years ago
Same boat here as the first 2 posters.Posted 6 years ago
I was in the same boat and didn’t get anywhere by emailing pocketmags support.
I then copied in singletrack to one of my replies and within a couple of hours it had been sorted.Posted 6 years ago
And there was me thinking I was the odd one out! Got an email today saying I had to create a pocketmags account and send the user name. We’ll see if that works otherwise I’ll mention it to the crew when visiting the show stand.
To be continued…….Posted 6 years ago
Just to let you all know there is hope at the end of the tunnel. I got an email from ‘Ollie’ who sorted it all out.
Better late than never – might be worth copying in ST towers to speed up the resolution. 🙂Posted 6 years ago
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