and while we’re elaborating, some more info here would be good
As the quote below. The actual claim (an in-wall pipe upstairs disconnected from the back of the shower in the early hours) was settled within a few weeks, we only argued over one bit of furniture that was sprayed with water.
The issue was the paperwork to agree the claim was not forthcoming without chasing.
We then discovered the company name we had on the excess policy denied having us (or pedalcover) as customers. The certificate we had of insurance was basically fake. I believe pedalcover paid is back out thier own pocket as unlike the main claim there was no involvement of any other company.
Then, as said above, they had a member of staff dealing with us who was new and just didn’t get back to us, didn’t know what to do and generally properly crap. Eventually, a couple of months in and by accident, my call was answered by the boss chap who had us reimbursed within a couple of weeks.
A bit like brant and OnOne, out feels like one good person is holding things together. Get them, the experience is good. Don’t get them and be prepared to chase, chase, chase…