Internet customer service awful.
We’d been with Orange BB since before Orange did internet, Wannadoo etc. About 3 years ago we lost all internet access at home, wasn’t the router, blah de blah, and in the end Orange accepted that they had a server fault that meant they couldn’t restore our access. We were without for about 6 weeks before I couldn’t put up with this shite anymore, and told them where to go, at which point they started talking T&C’s and 28 day notice.
I told them to stuff 28 day notice as they’d left us without internet for greater than 28 days, we were off. Up to this point had been dealt with by overseas call centres, when I kicked off big style they found a UK based call centre supervisor to speak to me to try and keep my custom for a service they couldn’t provide.
Cancelled direct debit with bank, told Orange in writing what we were doing, went to Talk Talk – so far no problems. Orange tried the debt chasing route once or twice, but then seemed content to drop the issue. Didn’t effect credit rating as we got a new mortgage the following year and wifey has had loans etc without problem since.
Rant Over, wouldn’t piss on Orange if they were on fire. I’d probably have lit the fire BTW.