Thank you for your email.
I can confirm that your order was dispatched on 3/12/09 by first class mail and should be with you in 1 -3 working days; however the delivery can sometimes take longer.
Sometimes the Royal Mail let us down with their delivery times. Please note that we do have to allow 14 working days as stated on the Royal Mail website before we can peruse a claim for the lost item. (please allow longer for overseas.
http://www.royalmail.com/portal/rm/jump3?catId=400144&mediaId=15500181
In our experience it is very unusual for items not to arrive but occasionally they can take longer to be delivered then expected.
We appreciate that this can be inconvenient to our customers but unfortunately once and item has been dispatched the delivery time is out of our control.
Please contact us if you have not received your item by the date stated above +14 working days.
We are sorry for the delay and the inconvenience caused.