I’ve had a reply from NTS, of which I think this is worth sharing*…
For what it’s worth, and as Xxxxx mentioned in his earlier reply to you, there is absolutely no question that the standard legal document with standard wording, that was sent to Hilltrek by our representatives was disproportionate and far too harsh in tone. Sending out this letter was wrong and we very much regret that.
Our Director of Customer & Cause, Mark Bishop was in touch with Hilltrek by phone on Monday and the exchange was both constructive and reasonable. This will be followed up with a face to face meeting, which we are sure will result in a mutually agreeable solution that will involve no detriment to either party.
We have also taken steps to ensure that any future communication on the subject of trademarked names receives proper consideration of context and will be proportionate as a result. Please be assured that the issue and the circumstances that led to it are being scrutinised at the very highest levels of the Trust’s management, including our Board of Trustees.
*I trust they won’t mind it being shared. I replied with a link to Spesh’s Roubaix disaster, with the suggestion that he share it with their lawyers, just because.