Hi,
I bought a Kona Taro from Chain Reaction in October. I’ve ridden it between 10 and 20 times since then, kept it stored in a garage and washed it regularly by hand. Last week I bought an upgrade wheel from CRC. I went to fit this on Saturday along with some upgrade brakes from them before riding and found that the maxle wont release; it opens to a certain point before just clicking.
Apart from closing it on my first ride when it released itself I have never opened it. The LBS says that it is a failure of the qr mechanism. I have made a warranty claim to CRC who have refused this on the basis that the rotor is rusty and therefore I obviously have not maintained the bike properly. I am astounded.
Anyone had similar failures, or resolved equally appalling initial customer service experiences with CRC?
And, yes the lesson is learned. Next bike comes from the LBS. First and last time I buy a bike online.