I had some above-and-beyond-the-call-of-duty style customer service from Edinburgh’s The Bike Chain yesterday.
I found during some routine maintenance that the brake pads on my bike were worn to the metal, putting my ride today at jeapardy unless I could get some replacements. Called TBS at 5:40 yesterday evening, they had some pads in but we due to close in 20 mins and there was no way I could have made it across town in time. They are closed on Sunday for riding, which is cool. I think Mark may have sensed the desperation in my voice, he asked me where I lived and suggested that we could meet up on his way home for the “drop-off”. So half an hour or so later, I had 2 pair of new pads, meaning I could head out today, which I duly did.
What a star, great service, in fact exceptional. Big up The Bike Chain.