Topic starter
CBA to type out the post that disappeared into the forum ether when I hit send - any idea who they use for bike deliveries? Tracking number provided not working with the ones they list
Posted : 16/04/2018 9:50 pm
The have been using my Hermes recently haven’t they!
Posted : 16/04/2018 10:00 pm
You will be pleased to know that last week I came back from a weekend away to find £450 of Mavic wheels in a box, no label, no postcard, no information, just sat on my FRONT step, in full view of the street. I was very, very tempted to feign ignorance and ask CRC where my wheels were.
Yodel.
I am disappoint, and seriously considering whether I'll be using CRC again. Anything but Yodel.
I have told them this too.
Posted : 17/04/2018 6:33 am
Might be worth check that they have actually sent it.
My last CRC order I was sent the tracking number days before the courier had actually picked up the parcel so the tracking number wasn't recognised on the courier website.
Posted : 17/04/2018 6:53 am
Had the same with Yodel the other day. First time ordering from CRC in ages. And same. Left on the front step.
Posted : 17/04/2018 9:02 am
Why moan here? Speak with CRC on live chat. They're very helpful.
I'm expecting a "Bulky tracked delivery" today and have been advised it will be with me between a specified 2hr window this afternoon.
the courier is Express Freight.
You can't track the delivery online but you can phone them
Posted : 17/04/2018 11:26 am
Dave when I order my bike none of the tracking worked so I emailed them and got this reply:
"These are placed on a Signed for service rather than a Tracked service as these bikes are unable to be transported via plane meaning they cannot be tracked by the customer.
These will be will be delivered on a 3-5 working day service"
and TBF to them, it arrived on the 5th day
Posted : 17/04/2018 11:49 am
Topic starter
Cheers Paul - was that 5 days from shipping notification?
Posted : 17/04/2018 12:37 pm
Was this all for delivery in the UK? Ordered a bike this morning and I'm hoping that it'll come by the weekend, might be pushing it a bit though :/
Posted : 17/04/2018 12:43 pm
Topic starter
Ebike which come land freight apparently, think normal bikes may be air freight but takes a couple of days for them to check them before sending so borderline for the weekend I reckon.
Heard back from them, hoping to have mine by Friday, ordered last Friday
Posted : 17/04/2018 12:56 pm
Sounds about right
Posted : 17/04/2018 12:57 pm
5 days after my order confirmation, ordered on a Sunday, with me on the following friday PM. Not sure I'd expect the 2 days over the weeked to be included in that 5 day timescale.
Edit: Yeah I'd have thought it would be with you by Friday,having ordering it last friday
Posted : 17/04/2018 1:00 pm
Topic starter
Cheers. Mine is going from NI to the courier in Scotland today or tomorrow so I reckon Thursday at best. Aaaaargh, good weather is finally here! Want bike!!!!!
Patience grasshopper, patience. Wax on, wax off.
Posted : 17/04/2018 1:04 pm
Where are you Dav?
Posted : 17/04/2018 1:06 pm
Topic starter
South coast
Posted : 17/04/2018 6:28 pm
So I got my 'order dispatched' email yesterday morning, got a parcel force bulky 48 tracking number which is sitting at '"advised" - if they sent it yesterday I'd expect parcel force to have received it in their system by now... :/
Posted : 20/04/2018 11:55 am
So I got my ‘order dispatched’ email yesterday morning, got a parcel force bulky 48 tracking number which is sitting at ‘”advised” – if they sent it yesterday I’d expect parcel force to have received it in their system by now… :/
After CRC send out the 'despatched' email, stuff seems to sit in crc's loading bay for 2-3 days before they hand it over to the courier. It's a lottery though, sometimes it's quick, but more often there's a delay.
Posted : 20/04/2018 12:02 pm
Ahh ok, hopefully it'll start moving soon. I imagine they probably book loads of bike deliveries over a few days then get them all collected at once. Fingers crossed with it being a Friday they'll do a collection run tonight 
Posted : 20/04/2018 12:58 pm
Topic starter
If anyone is interested for ebikes at least they use Express Freight in NI but then it gets handed to Tufnells on the mainland. I found this out after phoning 3 different courier companies yesterday. Once I'd called Tufnells they were very good.
Brand X post was DOA as CRC had shoved it down as far as possible into the tube for packing and kinked the cable so spent last night sorting that out instead of riding. Had to go about before 5 this morning instead, it was mint!
Posted : 20/04/2018 2:04 pm
Mine is currently sat 16 miles away at the local parcel force depot, will be delivered on Monday. I did ring and ask if I could collect but I can't as they have to attempt one delivery before a customer can collect 
Posted : 21/04/2018 10:16 am
