Just an update following on from this……..

http://singletrackworld.com/forum/topic/car-has-just-broke-down-again-less-than-a-month-after-last-repair

Ive just had a call from the dealer saying that the car is fixed, apparently some wires needed replacing which I think is part of the TSB I told the dealer about.

The service person then started talking about payment to me saying they were going to try and get some money off the overall bill by applying to a warranty fund they have (He mentioned CLP ??) but he said my car needed to have full ford service history for it to apply.

Now i know the car hasnt got the FFSH(It has a full service history but not ford) but i was just wondering that as the problem relates to a TSB Ford released should I be paying for it to be fixed??

If people have the same fault whilst thier car is still in warranty thern it would be done gratis but for people outside of warranty have to pay even though its a known fault??

What are your opinions on this please??

Thanks

Steve

As long as the service history has been carried out to the recommended specification, they cannot demand that tied dealers do the servicing. Of course you would need receipts to prove as such.

Johndoh is right, there was a recent EU ruling about this.

The book is stamped by the garages that carried out the services. he said they would have needed to have used ford parts as well??

bearing in mind the car is a 2010 model so a year out of the original Ford warranty.

And proof that the correct spec parts were used

edit: too slow

what is the correct spec parts?? surely if they fit the car then its the right part?

he said they would have needed to have used ford parts as well

I believe they just have to be of the same quality (ie, a Unipart oil filter would be a suitable substitute for a Ford one).

Is there anywhere this ruling is laid down so i can use it to appraoch ford should i need to ?

thanks

Steve

p.s how can i prove what was used before i bought the car?

I’m pretty sure that the EU bloc exemption ruling only covers the manufacturers warranty period for the car.
As yours is a year out of warranty a they would offer to contribute towards the repair out of a goodwill fund.

They can use pretty much any criteria they like to decide who does and doesn’t get a contribution towards the cost of the work and usually it’s only cars with full dealer history that will get anything. That’s my experience of it with dealers that I’ve worked for in the past.

Do you think its any better fixed than their last shot ?

As the car is oow any payment/discount is goodwill nothing more. The dealer/manufacturer will put in place guidelines for who gets it and who doesn’t.

Being loyal to the brand (full dealer history, first owner, bought from the dealer etc) will be the top of the criteria.

Goodluck

You would have to prove without doubt that every single item ever used matched the Ford specs. Otherwise they can avoid responsibility. Bit tough but you can sort of see the point.

EU ruling only relates to > 3yrs warranty.

Beyond that its a pro quid pro goodwill deal.

How many years main dealer stamps? Im guessing one, two max?

Why should ford? Did you buy your car from them? Did you patronise their servicing service? Im guessing you want something for free then bye bye?

Hora, to the contrary I dont want something for free i would like ford to pay for a fault that they created by not manufacturing the item to spec in the 1st place.

if it was damage that i had done this thread would not even be here.

Ive not patronised them at all to be honest, Ive even helped out when they were stuck and didnt know what to do with it by looking on the net and gathering some info for them.

The car has had 5 services, 2 were done at ford, 2 were done at a ford specialist and the last one was carried out by a Bosch place.

its only done 40k miles and im pretty sure that wiring should last longer than that.

Trail rat, that is my point. if they had carried out this TSB in the first place then it wouldnt have broken down a second time costing me more money.

renton – Member
Trail rat, that is my point. if they had carried out this TSB in the first place then it wouldnt have broken down a second time costing me more money.

This is the only bit you have a valid argument over. If there is a documented fix for a problem, and your car exhibited the right symptoms. Then a dealer should have no excuse for not following it.

I’ve worked for 2 and with 4 other manufacturers. Unless the manufacturer feels that you are loyal customer as described in my previous post, they won’t (or are very unlikely) to support you in the cost of repairs outside the manufacturers warranty period.

What are your opinions on this please??

tbh Whatever they decide is the final bill to be paid by you, you’ll need to pay to get your car back.

What Ford do credit or not is probably out of their hands, so be polite.

I’ve worked for 2 and with 4 other manufacturers. Unless the manufacturer feels that you are loyal customer as described in my previous post, they won’t (or are very unlikely) to support you in the cost of repairs outside the manufacturers warranty period.

my point exactly.

Unless there has been a specific recall or a bulletin (VW 2.0TDI injectors was one I remember?) issued by the manufacturer why would they fix a part that was 4yrs old?

Its like you buying a Giant bike privately then walking into a shop and demanding the shop fix it FOC. No obligation, just goodwill at best.

Pay them through the means of interpretive dance. It is rubbish that you’ve had this song and dance.

Its like you buying a Giant bike privately then walking into a shop and demanding the shop fix it FOC.

It’s more like asking them to fix it because it is a well-known fault and the shop could get the cost of repair reimbursed by the manufacturer.

Has Ford confirmed this is part of the TSB?

Yes they have hora.

TSB 19/2011 for the ford smax.

If you click the link in my first post in this thread then scroll down I have linked to the tsb in question.

How much do Ford want?

Good luck with getting anything out of Ford

My VCT Focus developed a fault whereby the VCT bit didn’t V. The fault code pointed to the actuator itself (£300+ to replace) but the problem persisted. After a partial engine teardown (£500+) the master tech bloke announced that the VCT oilways were blocked with bits of swarf. He could offer no explanation as to why this had happened despite a FSH and partial FFSH. Complete stonewall from Ford not even a goodwill gesture

40k miles & out-of-warranty

Similar experience with Ford for me too. 18 month old Mondeo and the locking wheel nuts had seized on. They wanted to charge me to remove them and replace them as they were not covered under warranty as they are a “trim item”. After much haggling, they agreed to remove them for nothing but I had to pay half towards the replacement parts.

We had a “debate” about trim warranty too as I suggested that if they were trim we could remove the locking wheel nut and leave them off. Apparently it was safety trim items. 🙂

18months later they were failing again so I had my local garage swap them for normal bolts which was £3 well spent!

Thanks for all the replies.

Ive just been and collected the car.

They told me the tecnician had been diagnosing the fault for 5.2 hours @ £70 ph plus the repair and I was looking at a bill for £430 plus vat.

Then he went on to explain that they had done it at warranty rates and added a bit of discount for the mess around and Ive got a total bile of £169 all in now so thats a relief.

just getting it hoovered and cleaned and taking photos to sell it.

Next stop an Octavia VRS petrol….!

Well thats a good ending. Don’t drive it anymore. Park it up and get it sold! Sods law if you keep driving round something will illuminate.

renton – Member

They told me the tecnician had been diagnosing the fault for 5.2 hours @ £70 ph plus the repair and I was looking at a bill for £430 plus vat.

£70/hr … crikey, do they have a PhD?

A friend who got a PhD earns less than £70/hr teaching. I think it’s half or slightly less than half that amount per hr.

😯

£70/hr … crikey, do they have a PhD?
A friend who got a PhD earns less than £70/hr teaching. I think it’s half or slightly less than half that amount per hr.

Just because the dealt charges £70/hr doesn’t mean the guy fixing it is earning £70/hr I’m pretty sure they’ll be on a fair amount less than half of that!

£170….That’s not too bad, can you get a refund on your smoc membership 🙂 Hate to loose a comrade, but I can understand if you have lost confidence in the car.

£70/hr … crikey, do they have a PhD?

Just because the dealt charges £70/hr doesn’t mean the guy fixing it is earning £70/hr I’m pretty sure they’ll be on a fair amount less than half of that!

Can we knock this on the head once and for all . . .Please.The hourly rate has no correlation whatsoever with the Techs pay.

Automotive Technician – Vacancies

Marko