Had my bike for about 6/7 months and really not happy with it.
It’s a Genesis Day01 Alfine 11, obviously based around the internally geared rear hub (Which is the problem) – about a month ago it developed a leak whereby it lost most of the internal grease and deposited it all over my garage floor. Took it into the shop who sent it off to Genesis/Madison on a warranty trip. 3 weeks later I get the wheel back with a letter explaining that they had replaced the inner workings and gave everything a service and that it should be sorted. 3 hours later, I had the same puddle of grease on my kitchen floor. Back to the shop.
This time, they decide to replace the whole wheel, which I got on Tuesday of this week.
I’ve just returned from a couple of days touring on it whereby I encountered a number of problems with it – It’s not shifting into certain gears, it’s ghost shifting and slipping every so often in 5th gear. So that will be going back to the shop tomorrow.
Absolutely at my wits end with it. All I want is a bike that works and this one clearly doesn’t.
What’s the craic with returning a bike? I don’t want to use the term ‘fit for purpose’ but it really isn’t.