Been in a new build since 3rd October – whole street had Internet and phone access from BT but ours had none. Took me two weeks of constant phone calls to get somebody to come to the house to tell me that the house was not connected to the exchange – what I had been saying for two weeks. Have had promises that departments will contact me with updates on a regular basis – I have not received one phone call from BT giving me an update – I have done al the chasing.
After 8 weeks from the original request – we finally have a phone line but still no internet. The street has been kitted out with fibre so it will be nice to eventually get something sorted.
The only thing I would suggest you do – make a note of every single phone call, expense made, time lost as a result of having no connection as BT have a compensation policy.
A very poor company with no thought towards any communication; and according to Watchdog last night on BBC1 – their service isn’t all that either – great!