There’s not much of help in the T&C.
There’s this in the Warranty section.
In all instances we will carry out a warranty inspection & contact you with the outcome.
IN-HOUSE WARRANTY
Warranty claims will now be assessed in house by our team of CYTECH accredited technicians.
We will examine your returned item and contact you with the options available to you..
If your claim is found to be warrantable and we stock it we can repair/replace your item from our own stock to enable you to get biking ASAP.
All warranty services inluding BikeRebuilds/Parts Fitting/Wheelbuilds and Repairs are first in queue and highest priority in our workshop. Current workshop turnaround times are 48 hrs.
If deemed warrantable and a repair is not possible we will carry out your instructions as per your warranty claim form.
BACK TO SUPPLIER WARRANTY
In many instances the manufacturer/supplier require us to return the item back for a thorough examination before repair or replacement can take place.
If this is the case we will inform you of approximate turnaround times. Unfortunately we are at the mercy of courier delays and individual warranty turnaround times at supplier.
We ask for your patience at this time. Current average timeframes for back to supplier warranty claims are seven to ten working days but may take longer.
We will liaise with the supplier and work hard to keep your claim moving swiftly towards its conclusion.
Should the claim go on longer than expected we will CONTACT YOU at the three week stage with an update saving you time and money.
As all direct replacements from suppliers are subject to availability we will endeavor to find a suitable replacement from our stock.
I would imagine Lynskey will insist on having the frame returned for them to inspect themselves before authorising a CRC warranty claim.
So that’s 4 to 5 days before CRC reply to me, I then post it to CRC, they post it to Lynskey, Lynskey look at it and either bodge a repair or replace it, then post it back to CRC to post to me.
I noticed the crack on Saturday morning and it lasted 12 hours at Erlestoke. I’m thinking now I might as well ride it as it is at Bristol. I don’t suppose it will get much worse.