This may be a small rant, but thought the cryptic emails were funny so thought I’d share…
Basically bought a scandal 29er frame off their ebay clearance, turned up missing crown race and top cover from headset. Both are in stock at on-one so thought it wouldn’t be an issue for them to send them out. I admit the first email may have been a little snotty…
I recently purchased a Scandal 29er frame from your ebay shop (item no. xxxxxx), which arrived today.
The ebay ad said “This frame has had some use but comes fitted with headset to fit tapered forks”, however the headset is missing the top cap and crown race.
Without these bits, the headset is useless!
Can you please either send the missing bits, or a headset that I can
actually use?
Thank you for your e-mail.
We have sent out the correct parts in the post for you, these will leave us today.
Once you have the parts please let us know if there is still anything incorrect or missing.
Kind regards
Ooh, all good so far. Waited over a week and still nothing so…
Can you check whether this went out? Nothing arrived as yet.
Thanks,
Thank you for your e-mail.
I have been looking and the part we are sending out is on pre order -however, we have sent you a unit that has gone with Royal Mail the problem here is it can take 7-14 working days for delivery.
At this stage I would not be concerned, If you haven;t got anything by next Wednesday please drop me an e-mail.
Kind regards
Thanks for the quick reply.
Can you confirm what has been sent and what is on pre-order?
Thanks,
Thank you for your e-mail.
That is correct yes, we have sent one in the post as my colleague was not certain it was correct what you were actually missing.
So I have suggested ordering the whole object and sending that also.
Kind regards
Sent this a few days ago:
I’m not sure that you have understood the parts that are missing. They are:
Crown race for tapered forks (shown in stock here):
http://www.on-one.co.uk/i/q/HSOOSMCROW/on-one-smoothie-mixer-stainless-steel-crown-race-for-15-inch-steerer
And the top cover of the headset (the part that says ‘Smoothie Mixer’ on it), note that the whole headset is shown in stock here):
http://www.on-one.co.uk/i/q/HSOOSMTAPER/on-one-smoothie-mixer-tapered-headset
So, as far as I can tell, both parts that are missing are in stock so I’m not sure what needed ordering?!?
No reply.
I really dont understand whats going on over there. This is simple.
But I’m glad they’ve told me that they’ve already sent me something that isn’t in stock and that they need to order incase its not what I need.
Or something like that.
Where’s that squiggle bloke…