Jesus bloody wept, we’ve sorted it. He’s paid £279.00 for the telly plus a £25.00 admin fee – £304.00 total.

I did NOT get a £25 refund on £279 !

and got a £25 refund !

😯

theocb – Member
If they refunded him the £304 after ‘B’ (on Chewkw workings) and then he made a seperate purchase of £254 (£279 with a £25 refund) for ‘C’ everything is square

^^^ This is the normal way most shops do their refund. i.e. they would re-scan the item again to put it back to stock, then scan the next one etc …

If they used ‘£304’ to deduct the final £279 and then give him the 25 quids back then that only squares the £304.
Because he actually paid £329

^^^ This is for cowboys. If they start doing calculation in front of you …

Drac – Moderator
I did NOT get a £25 refund on £279 !
and got a £25 refund !

A £25 REFUND OVERALL FROM THE TOTAL EQUASION !!!

So am I down £25 or not ?

unfitgeezer – Member
A £25 REFUND OVERALL FROM THE TOTAL EQUASION !!!

Then you are break-even. i.e. you paid correctly and they refunded you correctly. 😛

Yes

A £25 REFUND OVERALL FROM THE TOTAL EQUASION !!!

So you got a refund of £25.

Im actually laughing at this post !

according to some I’m break even

and according to others I’m at a £25 loss !

DEFINITIVE ANSWERS PLEASE LADIES AND GENTLEMEN !

£279 – £329 = -£50 Shirley . I’ve had beers so that’s my excuse.
The £25 charge is cancelled out by the £25 refund.

Just for Chewkw

He pays £329.00 for Item B.

He takes it back and asks for a full refund. They say no, because he’s opened the box, and charge him £25.00.

They refund him £304.00 (£329.00 (Item B) minus £25.00 (Admin fee))

He has now paid the shop £25.00 and has bought nothing.

He then buys Item C for £279.00.

Therefore, he has paid the shop a total of £304.00 for a telly with a price tag of £279.00. (£279.00 (Item C) + £25.00 (Admin fee))

He is out of pocket. And a bit miffed about it too.

He then buys Item C for £279.00

and got a £25 refund !

The Sanity Assassin – Member
Just for Chewkw

He pays £329.00 for Item B.

He takes it back and asks for a full refund. They say no, because he’s opened the box, and charge him £25.00.

They refund him £304.00 (£329.00 (Item B) minus £25.00 (Admin fee))

He has now paid the shop £25.00 and has bought nothing.

He then buys Item C for £279.00.

Therefore, he has paid the shop a total of £304.00 for a telly with a price tag of £279.00. (£279.00 (Item C) + £25.00 (Admin fee))

AND THEN THEY REFUND ME £25 ONTO MY CARD

He is out of pocket. And a bit miffed about it too.

AND THEN THEY REFUND ME £25 ONTO MY CARD

No they don’t – not in the way I just described the transaction(s)

I simplified the description to show that you paid an admin fee that they DID NOT REFUND.

Your telly cost £279.00 and you paid an additional £25.00 admin fee because you opened the box of Item B.

£279.00 = £25.00 = £304.00.

Did they refund you £304 after ‘B’? You are all square if so.

Or did they use the £304 to deduct the final purchase and then refund the £25 onto your card? £25 down if so.

😆

Ah I see the problem.

Sanity doesn’t believe you got refunded.

Drac – trolling from a mod is poor form.

I’m not trolling.

He’s telling you he got a refund of £25, your claiming he didn’t.

they do refund me

REFUND

NOW WORK IT OUT !

I am grateful for all your hard work !

Photoshop? 😀

You is all square. It was all about how the refund had been processed. Goodnight, you can rest well now friend X.X.

I haven’t got the words………

Every other post I’ve made shows a £25.00 refund and how it has been worked out. I simplified the events because people are saying that the refund was the admin charge, which it’s not.

He pays £329.00 for Item B

He takes it back. They charge him £25.00 admin fee for opening the box.

£329.00 (Item B) minus £25.00 (Admin fee) = £304.00

He now has £304.00 ‘credit’ with which to make a purchase.

He chooses Item C for £279.00.

The difference between his remaining £304.00 ‘credit’ and his £279.00 (Item C) purchase is £25.00

They refund him this £25.00.

He has therefore paid £279.00 (Item C) + £25.00 (Admin fee) = a total of £304.00

Im going to call customer services in the morning and try and get the £25 back fancy selling a SMART Tv without 4 on demand ! whats the point I ask you !

Hmmm, 20% of the refund will be VAT, which means that, unless you own a hunting estate in Scotland, you’re £30 down.

Sanity Assassin
They didn’t give him £304 credit, they refunded his £304 at that stage. (He paid £329)
That transaction is now done and dusted (£25 down at that stage)

He then bought ‘C’ in a seperate transaction for £279 and they refunded him another £25 onto his card.
All square, it came down to how the refund was handled.

SanityAssassin – as per username, Kill yourself; it’s the only way to escape this madness

😆

I’m out!

I am nearly beyond words.

Can anybody just tell me if the bloody plane will take off, please.

Can’t sleep until I know.

Including the op there are 16 posters on this thread.

Are the other 15 prepared to send him £1.66 by PayPal gift and then ask Drac nicely to delete this bloody thread then we can all sleep soundly in the knowledge that he isn’t out of pocket???

I am 🙂

Edit: bloody hell GFS that’s 17 now!!

[video]http://youtu.be/oavMtUWDBTM[/video]

Nice and simple 😀 You paid £279 for a TV and £25 ‘admin’ . so yes you are £25 out of pocket!

You are £25 down & I am Spartacus.

There’s only one receipt showing a refund to the card; £25. He never had the £304 refunded to his card.

The whole problem of this thread has been caused by people assuming a refund sequence which never happened, and the OP never said happened – the only money transaction after returning the £329 TV was the £25 refund.

Can I suggest the OP checks his card statement and adds up all the ins and outs from richer sounds?

I had guessed they refund the £25 as you bought other telly so they waive the open box charge but if the first to receipts were not processed then you are £25 down.

PS if you’ve not opened the new TV then go and get the Sony back and buy a Roku stick

It looks from the receipt that his card was refunded with £304, so out of pocket by £25. He then bought a £279 TV for £279, which his card has been charged with and then a refund to his card of £25, so now not out of pocket. However, as it depends on whether the card has been refunded or store credit has been used it’s probably best to do what Andy is suggesting and check your statement.

Never refunded £304?

Really?

So the pic showing £304 refund isn’t real.

Breaks even. Here’s how:

Starts out with £329.
Buys item for £329.
Has no money but does have TV.
Returns item and is refunded £304.
At this point, he’s down £25.
With £304 in his ‘pocket’ he buys item for £279. He now has new TV (£279) and £25 still in his pocket, a virtual £304.
Is given £25 by shop, so he now has:
TV (£279); the £25 in his pocket; and the £25 from the shop.
Total = £329

Jeez can’t belive this is still live, making me laugh.
You are NOT out of pocket.
Receipt show you paid 329 and had 304 refund. Rec 1 you are 25 down at this point.
Rec 2. You buy to for 279 and pay 279. This transaction neutral but you remain 25 down from first rec.
Rec 3. 25 given back to you.
Thus you are even.
It’s all about how people are read the receipts, but you are not out of pocket.

So simples
-329 +304 = -25
-279 for goods value 279=0. (But still -25 from first trans)
+25 third rec
Therefore all equal

No no three fish you’re supposed to add the refund as a loss.