Streaming Spotify. ...
 

Subscribe now and choose from over 30 free gifts worth up to £49 - Plus get £25 to spend in our shop

[Closed] Streaming Spotify. Stuttering on Android

8 Posts
7 Users
0 Reactions
108 Views
Posts: 17984
Full Member
Topic starter
 

It's like this see, I'm streaming Spotify on my Android phone to my Bluetooth speaker at work.

I have very good signal, 4G. Occasionally though it seems to just stutter and hang up.

I've noticed that it only really does this when the phone sleeps.

I've tried setting the auto sleep of the phone to 30 minutes and sure enough, I seem to get an uninterrupted stream.

I don't want the phone 'awake' for ages though. Anyone come across this and have an idea what I might try in the settings to improve things?


 
Posted : 19/10/2020 6:47 pm
Posts: 5661
Full Member
 

What make phone? It's probably killing the app when sleeping/running in the background, huawei are known for aggressive battery management of apps.

Go into the app setting/battery management and set to manual, this should allow the app to run in the background.


 
Posted : 19/10/2020 6:54 pm
Posts: 1131
Full Member
 

I get this too on a Samsung s10 now and again.
Check your account not been hacked/ taken over as I also had that previously, was sorted by customer services essentially deleting my account and resetting it.


 
Posted : 19/10/2020 7:04 pm
Posts: 17984
Full Member
Topic starter
 

It's a Pixel 3a


 
Posted : 19/10/2020 7:15 pm
Posts: 1055
Full Member
 

I had similar recently when listening through my Bluetooth earbuds, might have been yesterday. Have hardly used it today though. Pixel 3 here.


 
Posted : 19/10/2020 7:25 pm
Posts: 2081
Full Member
 

Sounds like your phone might be putting Spotify to sleep. You can access a list of apps in the battery/power settings and toggle them on & off.


 
Posted : 19/10/2020 8:23 pm
 IHN
Posts: 19844
Full Member
 

Yep, me and the Mrs have both had this in the last week. Just closing the app and opening again seems to sort it.


 
Posted : 19/10/2020 8:34 pm
Posts: 287
Free Member
 

Hope this helps.
https://support.google.com/android/thread/12892715?hl=en


 
Posted : 19/10/2020 8:54 pm
Posts: 17984
Full Member
Topic starter
 

Thanks, I don't seem to have that setting in my pixel though.

Done a bit more digging around and it seems that it's a common issue with the Android 11 update.

Not sure that helps fix it for now but hopefully a fix will come.

https://community.spotify.com/t5/Ongoing-Issues/Android-Playback-keeps-pausing-skipping-when-screen-is-off-on/idi-p/5034285#comments


 
Posted : 20/10/2020 5:43 am