Anyone had this? All the usual tricks don't work - we just keep getting "It's looks like you don't have an internet connection right now".
Hard wired. Every other device fine and dandy. Sky help useless.
We have sky glass, which also does this, although not frequently.
unplug, wait a minute turn back on, everything fine.
bloody annoying though.
Yes, I’ve regularly had this where the sky box is the only device in the house which disconnects from the Vodaphone router. It’s a real pain to reconnect manually. Easier to switch the sky box off and on again, which fixes it.
Ive actually just moved to Sky for my broadband in the hope that the problem won’t be as bad with a Sky router.
Hard wired. Every other device fine and dandy. Sky help useless.
I have my doubts it will help, but as you are hardwired, you might as well turn off wifi in case it is confusing things. Requires a trip into the secret service menu;
https://helpforum.sky.com/t5/Sky-Q/Permanently-disconnect-sky-q-wifi/td-p/4659006
Had this constantly with mums Q box, ended up running a cable from router. That sorted it.
Agreed sky help utter pants
I'm a little confused by your description. What's hardwired to what, and what isn't working when the rest is? What are the fine and dandy things connecting to?
I assume that by hard wired you mean directly to the router. Try a different cable?
.....
I have this from time to time (although my Q is WiFi connected). It's pretty rage-inducing as it doesn't remember the WiFi passcode when you rejoin it. I don't think Sky have ever really acknowledged it's an issue their side (despite lots of people complaining about it and it being the only device that loses Internet connectivity when it happens).
It tends to happen after they push out a software update but not always, then seems to repeat for a few days or weeks then goes away again (seemingly without them having pushed out another update)
We had this with an oldish non Sky router on BT broadband, box can only be wi-fi connected (without lifting floors which is difficult to do with limestone tiles and solid wood tiles between Box and broadband terminal). Switched to their broadband which was cheaper than our BT deal, they sent a new Sky router and we haven't had a problem since apart from when there is a thunderstorm in the area and a quick on/off usually sorts it.
By the way, I also hardwired my sky Q box to my router. I thought that had solved the problem. And I think it did make it slightly better. But it certainly didn’t eliminate it.
I had the same issue constantly on Sky Q and tried Sky BB to fix the problem.
It made the issue considerably worse, plus made all other internet connected devices slower and less reliable.
So much so, I got out of the contract after 3 months as they could not suggest any other way of fixing things.
OP - good luck!
Oh, I get it now. The Sky Q box is your TV box, separate from the router.
Reboot everything. Try a different cable. Try it wireless. Call Retentions to cancel your subscription because it doesn't work and they've failed to fix it.
Tp link will sort 90% of it out
Called sky today. They were very helpful actually.
Our Sky Q box is 100% full. Apparently it also acts as a router, and when rammed full can misbehave. That, coupled with it trying to connect to WiFi while being connected can trip it up.
We fixed that (173gb of Chateau DIY deleted - nobody has ever watched that here so god knows why it was series linked) and all our devices connected back up pretty quickly.
I'm monitoring for a bit cos I don't think it can be that simple, but sky were very helpful, informed and didnt go into hard sell.