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[Closed] Shoot the update guys?

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So slow that it has taken me 5 mins next to open this txt page. I've never had it this bad and it's basically unusable. Whatever they did has royally screwed this site up.


 
Posted : 02/01/2018 8:49 pm
Posts: 25976
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other sites are as fast as ever (i.e. "instant" with a few belated images) but stw plain text pages (with the ads off P-style) are between 3-10 seconds here

EDIT: - just timed 3 goes at reloading the forum: 30, 24, 26

It's "fine", I use multiple tabs so I can read something else while I wait


 
Posted : 02/01/2018 8:50 pm
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even though I remember using dial-up and waiting AGES for pages to load fully, especially if they had images!

[img] [/img]


 
Posted : 02/01/2018 8:54 pm
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Frankly, it's completely screwed.


 
Posted : 02/01/2018 8:59 pm
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Whatever they did has royally screwed this site up.

AFAIK it's nothing to do with the site or any "updates," it's a hosting issue. It's outside of STW's control short of changing hosts.


 
Posted : 02/01/2018 8:59 pm
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Topic starter
 

Cougar - Moderator
Whatever they did has royally screwed this site up.
AFAIK it's nothing to do with the site or any "updates," it's a hosting issue. It's outside of STW's control short of changing hosts.

Aye, would be my guess, basically scrimping on the hosting fees! 😆


 
Posted : 02/01/2018 9:06 pm
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So why don't they? Given the volume of users and traffic, they should be in a strong position to bargain for better...no?


 
Posted : 02/01/2018 9:08 pm
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I had to check my 120 Mbps hadn't switched back to 28k 😯

It's beyond painful


 
Posted : 02/01/2018 9:11 pm
Posts: 3330
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Yep, 15-20 seconds per page every time for me at the moment. It's not unusable but it's painful.


 
Posted : 02/01/2018 9:16 pm
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DickBarton - Member
So why don't they? Given the volume of users and traffic, they should be in a strong position to bargain for better...no?

Because tight f*****s won't pay a couple of quid a month for better hosting.

You're (mostly) all your own worst enemies


 
Posted : 02/01/2018 9:20 pm
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very poor today

My p membership has just run out and my card details are out of date - as I subscribed just for the extra speed of no adverts I am considering whether it is worth renewing!


 
Posted : 02/01/2018 9:23 pm
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Cripes, it's taken me ages to log in to just post this, ironically ( for the denizens of STW), during this looooooooong process, I recognised that I must have the 'patience of job' to stay with it 😆

Made me chuckle.

Anyway, what I will suggest is that we each have consumer power. Log out, close the tab and reduce their traffic/income.

Easy really and seemingly much better than complaining for all concerned 😀

I'll try again tomorrow evening after work and if it hasn't improved, I'll do the same again. Which, I don't think can be considered as a flounce per se, more like a bit of consumer action.


 
Posted : 02/01/2018 9:40 pm
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I was getting 65s to load a page yesterday.

It's a bit disappointing.


 
Posted : 02/01/2018 9:48 pm
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Really slow today - thought it was just my phone, but dog slow on work laptop/network and home network too.


 
Posted : 02/01/2018 9:53 pm
Posts: 21016
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Pretty much unusable now.

Try again later..........


 
Posted : 02/01/2018 10:04 pm
Posts: 14310
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For a commercial web site to allow this level of performance degradation remain is truly crap.
Have they stated anywhere what the issue is?


 
Posted : 02/01/2018 10:05 pm
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Now using the new router, it does seem to have boosted loading speed a bit, but it’s a bit difficult to really tell.


 
Posted : 02/01/2018 10:10 pm
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[quote=sharkbait ]For a commercial web site to allow this level of performance degradation remain is truly crap.
Have they stated anywhere what the issue is?

Yes its all our fault

[quote=tommathy ]Hey guys,
Just to keep you updated we are aware of the site performance issues that sometimes creep up now and then. Because they don't really have much of a pattern of when they happen, it's rather difficult for us to pin down exactly what it is.
We have a new (revised) plan after last week's down time and hopefully the new plan will sort out the performance with the site.
We much appreciate when you tell us which browser (+version), OS (+version) and if you can how the issues happen [b](what did you do to trigger it)[/b].
Don't hesitate to drop us an email at tech@singletrackworld.com for problems or issues you come across.
Really sorry about all of this, we're trying our best. Hopefully we'll get it sorted soon.
Thanks and happy holidays


 
Posted : 02/01/2018 10:18 pm
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Of course they haven’t and they won’t.
There’s nothing wrong obviously...
It’s all our fault at our end...


 
Posted : 02/01/2018 10:22 pm
 Drac
Posts: 50739
 

Well they have.

DDOS Attacks on the host can’t see where they’ve blamed the users.

http://singletrackworld.com/forum/topic/oooh-its-back/page/6#post-8905027


 
Posted : 02/01/2018 10:28 pm
 cozz
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VERY slow for last 2 days here using safari on mac


 
Posted : 02/01/2018 10:34 pm
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Ridiculously slow tonight. Using Samsung s7 on fibre at home. Page starts to load, last 3/4 of loading bar or whatever you call it takes about 10/15 seconds.


 
Posted : 02/01/2018 10:36 pm
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[quote=Drac ]Well they have.
DDOS Attacks on the host can’t see where they’ve blamed the users.

how about this...

(what did you do to trigger it).


 
Posted : 02/01/2018 10:39 pm
 Drac
Posts: 50739
 

That’s just badly worded. “What were you doing when it triggered?” Would have been better.


 
Posted : 02/01/2018 10:47 pm
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I don't know about needing everyone to pay...the non-payment vast majority are generating an income with the volume of ads being served, so money is being made.
Given the performance, why would people pay?


 
Posted : 02/01/2018 10:50 pm
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[quote=Drac ]That’s just badly worded. “What were you doing when it triggered?” Would have been better.

[img] [/img]

are you making things up now?


 
Posted : 02/01/2018 10:54 pm
 Drac
Posts: 50739
 

No.


 
Posted : 02/01/2018 10:59 pm
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Long running Ddos attack, it's been shit for weeks now, and it feels like it's getting worse.


 
Posted : 02/01/2018 10:59 pm
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Bruneep, you win the interweb for today. 😆
BTW, it's really, really slow for me. Android on Chrome, if anyone is taking notes.


 
Posted : 02/01/2018 11:00 pm
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I can't log in at work now, something about the security certificate expiring on the 27/12


 
Posted : 02/01/2018 11:15 pm
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Drac - Moderator
Well they have.

DDOS Attacks on the host can’t see where they’ve blamed the users.

http://singletrackworld.com/forum/topic/oooh-its-back/page/6#post-8905027

Why don't they put up a sticky unitl it's resolved?
New content is getting posted regularly so there is clearly time to put up a quick post telling us what is going on rather than, for the most part, ignoring us.
The perception doing nothing gives is that they couldn't give a toss.

All IMHO of course.


 
Posted : 02/01/2018 11:26 pm
 cozz
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its quicker now than earlier


 
Posted : 02/01/2018 11:35 pm
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I hope its not them pesky Russians meddling with our internets cables.


 
Posted : 02/01/2018 11:44 pm
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Why don't they put up a sticky unitl it's resolved?

I wonder how many threads about the dodgy hijack adverts there have been.
Let's have a very quick look...

http://singletrackworld.com/forum/topic/singletrack-forum-virus
http://singletrackworld.com/forum/topic/bangoholic-wtf
http://singletrackworld.com/forum/topic/nice-to-see-pop-up-adds-are-back
http://singletrackworld.com/forum/topic/wtf-is-this-latest-stw-advert-pop-up
http://singletrackworld.com/forum/topic/anyone-else-getting-wyranambnet-re-directs-on-mobile
http://singletrackworld.com/forum/topic/advertisement-pop-ups-on-stw

Of course, there isn't [i]really[/i] a problem. There must be loads of other sites like this.


 
Posted : 03/01/2018 12:07 am
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Why don't they put up a sticky unitl it's resolved?

Why do you think?

Of course, there isn't really a problem. There must be loads of other sites like this.

There are. We just don't stifle discussion.


 
Posted : 03/01/2018 1:05 am
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Just my thoughts and separate from my "P" membership:

It's a free forum and one of many. Lots of forums run smoother much of the time though some don't.

I went through a period of getting the pop-ups but don't any longer on my android.

I do get the slowdowns like last night though.

I stay around because the STW forums are my favourite on the net. Biking or otherwise. Even when a bit flaky.

Although I am a Premium member I am mostly logged out of the site till I actually post as my browser/the site logs me out. No idea why but doesn't bother me seeing the adverts.

In summary, for me, the site will always be my home on the net until the day it doesn't exist.

Just want the powers that be know that there are a vast amount of members that appreciate the site and the work (not to mention cost) of keeping it going.


 
Posted : 03/01/2018 1:18 am
 Drac
Posts: 50739
 

Cheers Poop.


 
Posted : 03/01/2018 1:22 am
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Just want the powers that be know that there are a vast amount of members that appreciate the site and the work (not to mention cost) of keeping it going.

+1


 
Posted : 03/01/2018 1:29 am
Posts: 1981
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As a counterpoint to Poop. I have cancelled my rolling sub today. Love the community on here but detest the log outs and emaciated hamsters. A sort of dirty protest i suppose.

I don't read the mag (online version) so what does my P give me? A flaky forum with the naughty adds disabled and a small sense of doing the right thing.


 
Posted : 03/01/2018 1:39 am
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Yep, no random log outs, only on the usual 2 week schedule which is normal for most web sites - current Australia post one logs me out after about 10 mins from the tracking page.
Compared to a lot of online help sites and other boards where I get screaming video ads, full screen ads and much more. So happy here and when I reported an ad getting through to the P pages got a nice response.

Seeing some slow downs at the moment at some times, mostly around lunch time UK time. Hope you guys are having some luck tracking it down.


 
Posted : 03/01/2018 1:45 am
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Cannot believe how whiny people are about this. Sure it's annoying, but so are lots of things. They are trying to fix it.

It's not an online bank. That level of resliiency costs a hell of a lot of money, and let's face it this is just a forum.


 
Posted : 03/01/2018 8:06 am
Posts: 14567
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Because tight f*****s won't pay a couple of quid a month for better hosting.

You're (mostly) all your own worst enemies

That level of resliiency costs a hell of a lot of money, and let's face it this is just a forum.

And yet plenty of other forums manage to get it right. With software and features from this decade to boot! FFS they can't even get this to work properly on phones because they're too tight to just upgrade to decent forum software. The last "update" caused more problems than it ever solved and still hasn't been fixed. Why is that in any way an incentive to throw money at a lost cause?

I know it's not a big business we're talking about here but surely to god it's plain to see that whoever is in charge of IT is winging it. Badly.


 
Posted : 03/01/2018 8:34 am
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And yet plenty of other forums manage to get it right.

Do they? No other forum been down or struggled ever?

This has been quick and responsive for many many years hasn't it?

I know it's not a big business we're talking about here but surely to god it's plain to see that whoever is in charge of IT is winging it.

Of course, but as you say it's not a big business. Small businesses don't act like big ones do they?


 
Posted : 03/01/2018 8:40 am
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The thing is, we keep being told how important the forum (or, at least, the revenue it generates is) to the magazine. So, you would guess, it should important to keep it running and attracting new members.
This doesn't tally with the performance over the last few days.


 
Posted : 03/01/2018 9:32 am
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Cougar - Moderator

Why don't they put up a sticky until it's resolved?

Why do you think?

I don't know - that's why I posed the question.

You seem to be trying to imply that you do know, as does everyone and I'm stupid for asking the question? So I'll engage in pointless speculation to keep you amused.

Reasons for not putting up a post:

1) Denial. This one can be discounted - the thread linked to by Drac has a post saying is a DDOS attack on the host.

2) They don't want to highlight to advertisers and potential users that there is a problem if they are not already aware. This one has legs.

3) Ignore it, it will go away. Can't really see that myself, but as I'm speculating it seems fair game.

4) They don't have time. Nah, as mentioned they have time to put up fresh content - a post takes a few minutes.

5) There is no 5.

6) Shut up users - we don't care if you pay a subscription WE'RE in charge, not you. Bit harsh I suspect but with the lack of explanation, what's a guy to do eh?

Any of those close?


 
Posted : 03/01/2018 9:35 am
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