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Already regret buying some mountain boots from Europe, which was based on a review that sounded promising but no availability in the UK.
First hit was import duty £40, not wholly unexpected (first time I've been hit for that).
Then, also only half unexpected is that they're small fitting (despite the review effectively saying they size up large, I stuck to usual size).
Now to returns and I have to pay delivery myself, fair enough. But as a result of no integrated returns process I have to pay the return tax / duty, whereas the ship just days "specify as a return so no duty applies". This is with DPD but there's no return option. Anyone know how to deal with this / been here already?
I bought a car part which I had no idea came from mainland Europe. I had to return it. The customs forms were ridiculous. I had to make sure one of them was attached to the outside of the package and fully visible. Lots of elements on the form that I had no idea how to complete.
In the end I never bothered sending it back and wrote off the £70
Yeah, I might yet put the boots on UKC.
Currently failing to return a too big shirt to Bikester, due to them repeatedly promising to sort custom docs and failing. Didn’t realise the goods were crossing borders (I’ve had simple UK dispatches from them before, and returned an item to a UK address before as well). New plan might be to have a huge eating winter to grow into the shirt. Extra fat might help to keep me warm as a bonus.
My wife sent a present to a friend in Ireland, cost £41. Irish customs/post value it at £241 and demand a tax of £60. Recipient obviously declines and it was meant to be sent back. Have we received it? have we ....
I made a mistake on a return for warranty repair. I had put the value of the item on the form, but a repair should be zero value I later found. This resulted in the item getting returned and held for about 2months before I got it back. So maybe returns are also zero stated value.
But you've got your sovrinty back and no more forrins.
Edit, my son worked for a company that did deliveries to the EU he said it was a nightmare. He quit as it was so stressful.
In the end I never bothered sending it back
Is the same as our previous outcome. Brexit bonus.
Just sending some trainers to our son was an exercise in futility. Now we just order things from Amazon.es
Stick it on eBay and write it off as a lesson learned.
Oh, and remember not to vote Tory at the next election.
I bought and returned a Chris King Hub to the USA. I had to pay duty and VAT when it was imported and filled in the HMRC forms for reimbursement after I had confirmation from Henson that they'd received it and I had proof of return. HMRC refunded the DUTY and VAT in a few weeks.
Oh, and remember not to vote Tory at the next election.
I hope you don't think I ever did.
@daffy are you saying you paid the import duty back to the USA and then claimed it back ON TOP OF the import duty coming into the UK?
Turns out it was very simple using Post Office which had the customs C22B form with the option for 'Returned Goods'. Fingers crossed it is obeyed by the customs folk.