Problems with my Su...
 

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[Closed] Problems with my Surface Pro 4

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I have a two year old Surface Pro which I love. In terms of what it does, it has been flawless. I love its adaptability, and the fact that I can do everything on it I could possibly want to do.

That said, it seems to have some hardware/firmware problems.

1. I need to re-set the clock, because it loses time quite often. [I have just tried a two-button re-set of the computer, so that may work. We'll see.]

2. If the charging cable gets knocked, or if I have to put it in while running the computer, everything shuts down, and I have to re-start. This means I have lost a few pieces of work of a couple of occasions.

3. In the last few days, the very bottom of the screen - in horizontal line of about 3 or 4 mm - goes funny (starts to flicker) if I stop working for a minute. Normally, moving the cursor will clear it up, but not always. It can take a few seconds.

Any of this sound familiar? Are there any fixes that can be done by me at home? Or is this a job for a PC repair shop?


 
Posted : 09/01/2019 3:28 pm
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They can be pretty problematic.

Assuming it's patched up, there's not a huge amount you can do to them.

For the time, this can be a Win10 'thing' are you losing minutes or hours? If it's hours it's usually caused by it deciding it's in a different time zone for 'reasons' - switch off 'set time automatically' and it should fix it.

Sadly the rest points towards failing hardware, they are a fuggin' swine to open up and work on, I wouldn't do it myself, they're basically glued together.

There's an excellent hardware repair place in Llanishen that we use for this sort of thing -

https://wewillfixyourpc.co.uk

Neil is the Boss, tell him Paul from RedTree sent you his way.


 
Posted : 09/01/2019 3:42 pm
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Excellent. Thanks for that, P-Jay!


 
Posted : 09/01/2019 3:53 pm
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Earlier ones had more problems, later seemed to fix it.

I presume you've done all the updates? Go to Windows update and check.


 
Posted : 09/01/2019 4:03 pm
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Great devices but longevity isn't their strong point. My 3 year old surface ended up in the bin.


 
Posted : 09/01/2019 4:13 pm