[Closed] Is it unreasonable? (bus driver content)

Also in defence - I've seen countless bus drivers in Cardiff wait for people running for busses. They even look in their mirrors to see if anyone is. Once or twice they've waited for me even though I am just walking or running by and not getting on.

Bradford is a fantastic little city. Once one of the wealthiest cities in the World! Centre of the once World-leading textile industry. It has a character that is unique, and sets it apart from most other larger UK cities. It's overshadowed by Leeds, but that's only because Leeds has (unfairly) had significantly more development in recent years. You've got yer Saltaire, town hall, wool exchange and several other great architectural sites. The Bradford Alhambra inspired the building of a palace of the same name, in Granada, Spain. The National Media Museum is a great information and history resource, as well as a good little exhibition space.

Curry.

Bradford fortunately hasn't suffered the same fate as many other cities, and been stripped of it's own character to serve corporate interests. I think it's perfectly positioned to rise once more, as a centre of culture and ideas.

The setting for one of the greatest British films of all time.

Riding from the doorstep? Pisses over Manchester!

Surely it can't just be me that's been tempted to push the "emergency engine stop" button on the back of a bus being badly driven by a bellend?

No, I know of a few people who used to do it regularly. Then they moved the emergency stop buttons behind panels and it became a bit harder.

TJ - it's not a non-issue at all, it' a royal pain in the arse in a modern society. I for one don't carry change about, not more than a few coppers - I've never any need. So the odd occasion I might NEED to grab a bus I have to go get some cash out, go to a shop, but stuff I don't want, then go back to the bus to get it. WTF? Buses always used to carry change, shedloads of it. Maybe in Ed it's all nice and regular and the machines are wonderful (though why they couldnt give change I don't know) but most other places it's not like that.

I rest my case.

SpokesCycles - Member
I think the 1 time I've paid for parking since I lived there for 2 months and then started visiting embra every week was when I got that ticket last week.

Don't need to go as far as a nationwide Oyster card, why not just a chip'n'pin reader on the bus? Or charge to mobile phone bill? I can't see why these aren't perfect micro payment systems.

All those charges that you just KNOW are a little bit extra to catch out the non locals are awful. Wilts CC are masters at adding 5p to parking to make it a pain, so I took to carrying bags of 5p's and guess what? the machine won't accept more than about 25 😀

Coffeeking - waht a load of waffle - if you used busees you would know its a non issue. But you don't

You don't have cash on you ever? if you were using buses you would

Really - its a non issues in Edinburgh - its been like this for decades and everyone is used to it

Are you royalty? Never carry cash indeed

SpokesCycles - Member

I don't understand who catches a bus. It's cheaper to drive most places, and in the countryside is quicker.

Rubbish

Do you pay for the tax and insurance on your car? did you pay to buy it?

thebikechain - Member

...all it needs is a conductor like the olde days and this will also keep Senga and Chesney up the back seats in check and stop them playing happy hardcore crap on their phones.

Excuse me! Happy hardcore is not crap! 🙂

Do you pay for the tax and insurance on your car? did you pay to buy it?

*sigh*

Many people own a car for other reasons, so when you are talking about a specific journey ie going into town the tax and insurance etc are not factors.

Jesus you aren't half dense at times.

and everyone is used to it

Sometimes TJ, you do seem to just argue for the sake of it.

Sorry, did I say sometimes?

Ohh, and I never carry cash - any spare money I have always goes into a tin at home (this includes £1 and £2 coins). So the only time I have anything less than a fiver is if I have already bought something in that particular visit to town or whatever.

Hmm - I would think that tax and insurance are a factor in the cost of the car. Divide how much you spend by how many miles you do and yopu have your cost per mile. So it's cheaper to use your car loads. Oh, hang on....

OP - Yes it is unreasonable paying £10 for a £4.10 fare. If several passengers do it near the start of a drivers shift then the £10 change float drivers are given goes pretty fast leaving no change for those passengers considerate enough to bring roughly the correct fare. Later in the day £20 notes are fine just expect the change in coins when drivers are trying to lighten their bags.

And yes I am a bus driver. Most passenger buying a £16 week ticket on our route either bring £16 or hand over a pound coin with their £20 so I can give a £5 note back rather than £4 change out of my float.

Our policy is to offer the passenger the opportunity of picking up change owed up from the depot the next day. Other companies will give credit tickets. If you start letting passengers travel for free because you have run out of change, guess what percentage of your passengers will be bringing large notes the next day. Some days we take over £600, you really would need to be a bank to carry that much loose change.

Like any profession there are good drivers and knobs. Shutting doors in peoples faces is unacceptable however once they are shut you and start to move off you are not allowed to open them again. Some drivers do but this encourages passengers to step in front of you or run alongside the bus banging on the doors which isnt exactly safe.

Single fares are pretty expensive but it is seen as a fair charge for occasional users. Regular passengers buy day tickets which often cost less than a return. Week tickets bring local travel to under £2 a day. A Northwest and N Wales area ticket which covers from Preston to Aberystwyth only costs £16 or around £600 for the year. How much is tax and insurance these days?

There is no excusing drivers who try to run cyclists over and I would urge anyone to report them. It will go on their file and add to any previous or future incidents. There are also many cyclists who I am convinced are trying to kill themselves. Riding out of side roads expecting a bus with standing passengers to slow or even stop like a car, red light jumping as you enter a junction from another direction and riding up the inside of a slowly moving bus with it's left indicator on are all frequent examples. There are also bus drivers who get wound up by matchbox drivers and cyclists as a group in the same way that certain other road users lump bus drivers together.

I've had a bloke that was riding along the pavement ride out onto a zebra crossing directly in front of me without looking over his shoulder when I was doing about 30mph. Luckily he was crossing from the other side of the road and saw me before carrying on in front of the bus as there was no way I could have stopped. He then started shouting and bawling at the next stop as to why I failed to give way. Go figure! I just drove off as it's just hassle you don't need.

Anyway, queue bus driver abuse!

MF - pot kettle black - do you know anything about this? Do you use buses? If you do then you leave some change in your pockets for the bus. Its not rocket science

MF - pot kettle black - do you know anything about this? Do you use buses? If you do then you leave some change in your pockets for the bus. Its not rocket science

I would have thought, given your political tendencies, for you to be shouting for ticket collectors, inspectors and a return of union rule, not over simplification and staff reductions to fill company coffers.

MF - I explained to you why they do it.

You don't use buses, you don't carry change. if you used buses you would carry change and you might have some understanding of the situation

I don't know - all this guff about change. If you went into Greggs the bakers is it rude to use a fiver for a 58p sausage roll ??

If it is a business requirement to service the needs of your customer to ensure that drivers have enough change, then you ensure that drivers have enough change. Or you don't give change and charge a flat fee, accept cards, give out credit vouchers, something, anything. Just don't blame the customer, they are paying for the service, and quite a lot in some cases.

I frakking hate the bus but am stuck with it sometimes. First Buses regularly say "oh it's an underused service" thats because it's so UNRELIABLE. 3 times last couple of weeks I have tried to catch a bus that just flat didn't turn up. Make it better and people might use it ??

And yes I am a bus driver. Most passenger buying a £16 week ticket on our route either bring £16 or hand over a pound coin with their £20 so I can give a £5 note back rather than £4 change out of my float.

So would £10.10 be acceptable for a £4.10 fare? I'm not trying to be funny here but where is my wife supposed to find £8.20 in change every week when most payments are made with plastic and cash points pay out in multiples of £10 notes?

It sounds like the system is out dated. Bigger floats or Oyster Card type payments are needed. Not abusive drivers (clearly this does not apply to all of them becasue the one on Monday accpeted the tenner without issue) who would leave somebody stood in the pissing rain at 7:00am because they haven't got the right change.

I recall when there were conductors on the buses and you could ask for a "cheapy", usually whatever coppers you had on you and no ticket issued.
shared at the end of the shift between clippy and driver.

I don't know - all this guff about change. If you went into Greggs the bakers is it rude to use a fiver for a 58p sausage roll ??

Cheapy's went by the by when conductors were replaced with revenue inspectors although there is some discretion allowed as long as a ticket is issued.

So would £10.10 be acceptable for a £4.10 fare? I'm not trying to be funny here but where is my wife supposed to find £8.20 in change every week when most payments are made with plastic and cash points pay out in multiples of £10 notes?

£10.10 would be better as it's full pounds rather than 90p of silver as you can be struggling for small change just as often as full pounds. Better yet would be a fiver or even £5.10. We have travelcards (Oyster type cards) that even give a 10% discount but most people just get a weeks ticket as they use several connecting buses to get where they are going.

Greggs the baker does so have hundreds of shops in each town ! I am sure I cycle past at least a hundred on the way home.

But anyways my point was, if they can't manage to give out change then come up with a solution that doesn't involve turning customers away and making them angry...

But anyways my point was, if they can't manage to give out change then come up with a solution that doesn't involve turning customers away and making them angry...

you might have some understanding of the situation

I don't think you understand the situation. Companies providing services are supposed to make an effort to make themselves as useful as possible to their customers. Except where there's a monopoly, they can't be bothered so insist on correct change.

Where there isn't, you tend to get change imo.

£10.10 would be better as it's full pounds rather than 90p of silver as you can be struggling for small change just as often as full pounds. Better yet would be a fiver or even £5.10. We have travelcards (Oyster type cards) that even give a 10% discount but most people just get a weeks ticket as they use several connecting buses to get where they are going.

Thanks for that. I shall pass this information to my missus and it will make the World (well my world and whovever reads the customer feeback e-mails a FIRST buses) a happier place. 😉

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Thread closed. Let's all talk about Katy Perry in a rubber dress.

Companies providing services are supposed to make an effort to make themselves as useful as [b]practicably[/b] possible to their customers.

Well I've been on lots of busses that did give change, so it can't be that hard surely?

MF - I explained to you why they do it.

You don't use buses, you don't carry change. if you used buses you would carry change and you might have some understanding of the situation

Arguing with you is like having a **** - ultimately gets a result, but there is no real interaction with another person so it always fails to fully satisfy.

🙄

Lol! Good one MF 🙂

Lol! Good one MF 🙂

So good I posted twice!

Up here in civilisation (merseyside) we can travel all day after 9.30 for £4.50 on buses, trains and feries, and at anytime weekends and bank holidays.
there are also seperate tickets just for busses and one for just trains, so easy.

Strangely our dutch train company make little effort to collect fares, or sell tickets as their are few barriers, and train guards just seem to guard their little compartment at the back of the train.

What is it about this country with crap service apparently being acceptable. There seems to be no effort made by public services to make the customers happy and put them first.

Simple solution - carry more float so you can give people change? Don't have crap bus fares - try £4 instead of £4.10.

😕

I would also refuse to carry any more than £10 float on the grounds that it would increase the likelyhood of being robbed as I travel to and from work.

Not the customers problem, not your fault either really, better system needed.

Taxi drivers always seem to be able to cope with giving change.

Had a spate of problems with the missus and bus drivers. From one telling her that foreigners should f*ck off back to their own country. To another that stopped the bus a few yards from the stop, let others on, then closed the door refusing to let her on, then driving to the bus stop opening and closing the doors and driving off.
The same driver refusing her pass repeatedly. The same driver refusing to issue a return ticket.
Went on for a while, I reported it everytime to stagecoach, she hasn't seen him for a long time now.

Then there was the driver who took her on the wrong bus route, when there was a detour, and thought it was funny to drop her back at the same spot she had got on at 20 minutes later. She had asked if it was the Gateshead or Newcastle bus, due to a turn around detour on the bus route. He had chatted quite politely with her though during the journey, so she was just a bit bemused by it all.

At the same time she has had some really nice ones who have gone out of their way to make sure she gets off at the right stop when she is off somewhere new. Although they might not have an option as she is quite persistant when it comes to checking where she is going.

Don't have crap bus fares - try £4 instead of £4.10.

How much to Somewheretown?
That will be £3 please.
But it was only £2 yesterday!
It's these new non crap rounded to the nearest pound fares some customers have asked us to use. 🙄

Taxi drivers always seem to be able to cope with giving change.

So, the system is broken.

Drivers can't carry large floats for safety reasons.

Customers can't get the change because we are moving away from a cashless society.

Saver tickets (on my wife's route anyway) don't work for people who use bus for 3 or less days a week. Which is still almost 300 journeys a year!

What should change? The entire way that small financial transactions are made or the bus companies policy towards giving change?

It's been said already, but this sort of rubbish is why we need to educate people that there is a better way: the bicycle. As long as you don't get run over by a bus, it's faster cheaper and easier. I dream of the day Britain gets decent bike infastructure, not just a bike/bus/taxi lane (surely a taxi is just a car, it's called a private cab, it's private transport!)

I can't see why you can't use a card to pay
Pretty much every business these days accepts payment by card

Pretty much every business these days accepts payment by card

I doesnt help the Mrs Spider but weekly tickets can be bought with a card at PrePay/Paypoint shops. They won't do daily ticket due to the credit card charges being such a high percentage.

Prepay travel cards are slow making their way into the industry which solves the issue of change however they are currently only in limited areas. Some areas also do tickets for 10 or 20 journeys with a long validity.

My wife has written to FIRST asking for clarification of their policy. I'll post the reply on here if we get one.

A bus company boss earlier

[img] [/img]

I expect the response will be along the lines of,

"We are not a bank. Good Day."

?

That's a nice bike stand.