I can only imagine at this stage that something on the TV or mains is causing interference on the dsl connection, which is possible but unlikely.
Have you got another TV that could be used to test with the Xbox? Or a socket bar with an isolator?
Is the TV floating (not earthed) ?
On a lot of cheap bits of kit there's no earth connection anywhere, and so everything floats up to 120V (240/2). Some things won't like that much.
If you've got a voltmeter, just measure the voltage from a real earth connection to something like one of the HDMI connectors on your TV.
Thanks for all the help last night guys, much appreciated.
I'm going to try (one at a time!):
1. Different gang socket
2. Different sockets around the house
3. Different TV!
4. Different xbox power pack
4. I'm going to try to get a hold of another xbox 360 too
I find it completely perplexing that the TV/Xbox combo has been causing me to lose access to the internet across two different sets of router/modems.
I don't want to go off and buy a new TV or Xbox unnecessarily, so the hunt for the problem shall continue 🙂
I'll keep you updated!
Good stuff pf!
Different HDMI lead? 1.4hdmi spec does ethernet.
An Xbox doesn't boot fully till it detects the telly has come on, it's probably still the Xbox.
Can we get pics of the Xbox network settings screen and the router DHCP server screen.
FWIW I use the exact same router so I'm quite familiar with it.
If he only things on and connected are Xbox, router, modem, do you have net access? If not, any warning lights on anything? If so, log onto the router with the Xbox browser for a look-see.
An Xbox doesn't boot fully till it detects the telly has come on, it's probably still the Xbox.
I was going to suggest that, but ruled it out when the OP said he'd switched the TV off after it'd booted. Plus IIRC, the Xbox displays error lights when that happens.
Few more thoughts. Are you in the master socket or an extension? If the master, take the faceplate off and connect to the test socket behind it. If it's an extension, go to the master and disconnect the orange bell wire from pin 3.
I'd like to ascertain whether you lose the network or Internet access. Can you still ping other devices when it's being symptomatic? Transfer files?
Have you got another microfilter you could try?
It has to be something to do with the TV.I set the xbox up ready to select "test network settings". Turned off the TV and pressed the button. Internet was working fine on my laptop the whole time the TV was off, then when I turned it back on the results of the network test were on the screen...the xbox had connected to xbox live and was running fine while the tv was off...as was the internet on my laptop.
As soon as the TV is turned back on, everything goes down again.
What in the world could a dumb telly be doing to cause that?!
When you say turned the TV off, do you mean Standby or Pulled the plug? Any difference? Also, any changes to the test results if you left the TV on and pulled the HDMI connection to the Xbox?
RM.
That's a point actually.
Have you still got the component video cables for it, use those direct to the TV instead of HDMI to the amp?
I'm not sure if you said but, what happens if the TV's on but on a non-Xbox channel?
The 360 doesn't support ethernet over HDMI, and the AV and TV are apparently dumb, so I think we can rule out a new ethernet segment appearing.
PF tested the network setup via the Xbox's own testing method (see previous posts) and it worked ok- until the TV was switched back on.
I'm thinking mains noise and REIN/SHINE stuff now.
.....mind you, if it [i]doesn't[/i] do it when just the TV is on, then it can't be that. Component cable testing= good idea.
Different HDMI lead? 1.4hdmi spec does ethernet.
I've tried 5 different HDMI leads, but no idea what spec any of them are.
An Xbox doesn't boot fully till it detects the telly has come on, it's probably still the Xbox.
I'd picked up on that last night, but what is odd is that I can turn on the xbox and get it ready to do a network test (which will fail if the tv is on)...then turn of the TV and press the button on the controller to start the test...then when I turn the TV back on I can see that the xbox had successfully connected and completed the test.
Can we get pics of the Xbox network settings screen and the router DHCP server screen.
Will sort that out tonight.
If he only things on and connected are Xbox, router, modem, do you have net access? If not, any warning lights on anything? If so, log onto the router with the Xbox browser for a look-see.
As above, I can log into xbox live when the TV is off (although obviously I can only check it has worked by turning back on the TV, which then throws the connection again).
Few more thoughts. Are you in the master socket or an extension? If the master, take the faceplate off and connect to the test socket behind it. If it's an extension, go to the master and disconnect the orange bell wire from pin 3.
In an extension (I think the master socket is in the hall).
I'd like to ascertain whether you lose the network or Internet access. Can you still ping other devices when it's being symptomatic? Transfer files?
It seems to be a loss of internet rather than network. The network appears to function correctly, I can still get into the router from my laptop and it is responsive. I can't get on any web pages or connect to anything that is outside my network. I'll try a file transfer tonight.
Have you got another microfilter you could try?
I've tried a couple but have just borrowed one from work to try in case I've got two dodgy ones.
Here's the acid test pf- does the problem emerge just when the TV is on, or does it need to be TV + Xbox?
If you can still access your Router when you have the problems, it would be worth checking the connection status page from there and see if points to anything? (unless you've already done that?).It seems to be a loss of internet rather than network. The network appears to function correctly, I can still get into the router from my laptop and it is responsive. I can't get on any web pages or connect to anything that is outside my network. I'll try a file transfer tonight.
RM.
.....mind you, if it doesn't do it when just the TV is on, then it can't be that.
Here's the acid test pf- does the problem emerge just when the TV is on, or does it need to be TV + Xbox?
This is the odd bit.
TV on: fine
Xbox on: fine
TV AND Xbox on together: no internet access
But again the TV could be a red herring if it's actually just triggering that last part of the boot process in the xbox, which then in turn is buggering the network. But then again...why would the xbox seem to connect to xbox live with the tv off if it wasn't fully booted? hmmmmm
Bell wire. Bet you 2p. Do what I said in the post you quoted just there. ^^
Any update on this pf?
Work woes have been trumping my network woes for the last 24 hours so haven't had the chance to look at it again (which also means every single device and cable in our house is still currently lying in a pile on the floor 🙂 )
Mrs PF tells me that she streamed netflix from her tablet to the chromecast last night no trouble at all (which is chromecast>av receiver>tv).
So it definitely seems to be an xbox/tv issue.
So it definitely seems to be an xbox/tv issue.
Is your xbox wired or wireless? If it's wired, could be a weird electrical thing shorting stuff out, something not grounded right somewhere.
UPDATE: Problem solved (sort of)...Cougar nailed it with:
Bell wire. Bet you 2p.
I put together a sort of logic chart the other night and started making my way through it this afternoon, checking absolutely every possible combination and variation of power/phone/dsl/wifi/wired etc
The main things that stood out were:
1. Even just turning on my TV (not connected to anything other than mains) slowed the speed of the internet (according to speedtest) significantly.
2. I even put it in another room (no easy task, it's a 50" plasma) and plugged it in...it still slowed the network when it was turned on.
3. As soon as BOTH the xbox and TV were connected, the internet access ground to a halt.
4. Connecting the xbox to the TV with analogue connectors presented the same problem...however connecting the xbox to a different TV did not present this problem.
4. Same results for every power and phone socket in the house, with every combination of cables that I have.
Near the bottom of my list (of course) was checking the different variables from the test socket in the hall. BINGO. Everything worked fine, even when all devices were turned on.
So...my bell wire has a fault in it, which only becomes apparent when my plasma TV is turned on (internet access slows) or when both the TV and Xbox are turned on (internet access halts). I can by pass this problem for now by connecting straight in to the test socket.
Many many thanks to all those who offered help, particularly codybrennan and cougar 🙂
🙂
Just disconnect your bell wire, it's a useless relic anyway (unless you have a hipster-esque GPO-issue telephone).
Keeps the test socket fresh in case you need it again (well, it saves on mishaps should a wire get yanked and you find yourself with no backup).
Glad you got it sorted, sounds like an epic bawache...
Just disconnected the bell wire...
Tried using regular socket and the problem persists. Hmmmmm
I'm not too bothered, I'll just keep the router/modem in the hall and use the test socket.
My Internet speeds have actually increased by about 25% now too
\o/
The thing with the bell wire is,
As SK said, it's a throwback to old telephones which needed an additional feed to make the bell ring. In a modern setup it serves no purpose but moreover can act like a great big aerial, picking up all the dirty RF interference your house generates and injecting it straight into your ADSL connection. That's where I was going with this, the only logic I could see was that your TV was causing interference and your phone network was picking it up.
If you still have problems with the bell wire disconnected then it's obviously not that but the point still stands; [i]something[/i] in your internal wiring is causing problems. If you're not actually using extensions - common in the days of cordless phones where extension sockets are no longer required - then you're well served by just getting rid in their entirety (which is ostensibly what you're doing by plugging into the test socket).
What I'd do if I were you - in fact, what I did - is get an ADSLnation faceplate to replace the master faceplace and invariably crap microfilter. Makes for a neater solution, and can solve a lot of ephemeral hard-to-trace annoyances. Here - http://www.tandyonline.co.uk/nte-2005-master-faceplate.html
If you do still need extensions you can then connect them to the pre-filtered phone socket, negating the need for multiple filters on every socket in the house.
NVM
Nice answer Couger. Glad you're sorted PF. Love stw sometimes!
Cougar, again...thank you.
I'll order one of those face plates...if nothing else it will at least avoid having the other face plate dangling off and with wires poking out! 🙂
It's funny, I've had a really difficult month or two at work, pretty stressful stuff as far as my stuff normally goes.
Yet, without a word of a lie, this network problem has been causing me more stress! I sat back last night, with everything actually working for a change, and honestly felt the most relaxed I've felt in ages haha!
🙂
