Ok so i sold a set of forks recently and the buyer has said they arrived, are in great condition etc etc, but are missing a poplock- he wants partial refund for the value of a poplock.
From my side of things, I never said there was a poplock included with the sale, and a poplock was not pictured with the forks (mainly because I dont even have one). He did not enquire about a poplock at any point in the negotiations.
So what do I do?
1) Buy him a poplock
2) Go halves with him on a poplock
3) Tell him to stuff it
Thanks,
J
Tell him to stuff it. Whenever I've bought forks I've always known that a poploc is an extra.
Option 3 IMO.
3
if it wasn't listed or pictured then option 3
3
3 but politely of course 🙂
He should have checked if he was that bothered.
3.
got to agree. Option 3 buyer beware an' all that.
Option 3.
Just wondering, why did he think there should be a PopLoc included anyway?
This is looking a bit one sided. I dont think I explained his case properly- he is peeved becasue the forks are intended for a poplock i.e. arent crown adjustable. This was also pictured in the listing, but as stated previously I did not say a poplock was or wasn't inlcuded.
3
Def up to him to ask unless if it's not clear from the pic or description, especially if it's a model that didn't come with the poplock out of the box.
not sure hereI once bought a cassette without a lock ring - he said you never asked I said I had never got one without one as it was an integral part of a cassette- I got a freebie from LBS so sorted but I thought it was cheeky.
If you have the actual internal cartridge in the fork [ it was poploc as satndard] and the fork is just mnissing the popoloc and cable because it was removed after purchase then he has a point. They should have asked so 2 or 3 depending on how much they haggled how good a price it was etc
Hmmm, tricky. The model obviously comes with a poplock. It's part of the fork fit. If none of the pics showed the rebound adjuster, should that be included in the sale?
But then, as above you didn't say it was in the sale and didn't picture it...
I'd personally go halves on it.
If the fork originally came with a Poploc - I would say that the onus should have been on you to point out that it was missing
3
[url= http://cgi.ebay.co.uk/2010-ROCKSHOX-REBA-TEAM-QR-SUSPENSION-FORKS-VGC-/320596808115?pt=UK_sportsleisure_cycling_bikeparts_SR&hash=item4aa50f11b3 ]These?[/url]
Option 3.
If he's not happy, The offer a full refund on receipt of returned forks. They are obviously not what he wanted. You can re list them being very explicit about what's included and what's not.
Looked on google. They say push loc on a few web sales but no mention of including a remote pop loc at all.
If its just the cable and lever he needs I have a one here you can have for much cheapness.
Was the fork originally sold with poplock? If so perhaps the secondhand sale should have it as well
3) Tell him to stuff it
But politely....
I'm not sure about this... if the standard spec of the fork includes a poploc, then I would have mentioned it as missing- else it's not quite the fork you're selling it as, is it?
In my books, it's be a bit like selling a headset without crown race or top cap, or some pro2's with no adaptors at all, and failing to mention it.
"Sorry for any confusion. A Poploc remote system was never included as part of the sale. If you're unhappy with the forks, you may of course return them for a full refund.
Love and kisses,
Jammy."
I can understand his frustrations if the forks aren't crown adjustable either - it's an error I could easily have made and I would feel a bit jibbed - however, I don't see why that should put any onus on you to buy him a Poploc.
I'd be pretty uphappy if you wrote back
Love and kisses,Jammy."
Its not professional sounding at all and sound like your deliberately trying to wind him up.
Blimey scr98kr, adjust your sense of humour why dontchya
I really must write a general-purpose disclaimer on my website at some point. People take me seriously far too often.
It would be fine in an email normally when everything is going well, however theres been a problem so the OP is needs to sound professional.
Although Im of the opinion their chancing their luck most secondhand rebas are OE forks off brand new bikes often missing poplocs.
If the other party really does feel like they are owed a poploc and have really been ripped off the email will read as
"Oh im sorry but you didnt ask smug smug smug,
Oh well love and hugs (your'll never see that poploc i owe you and im ripping you off)."
I dont mind being told love and hugs by my friend or even complete strangers however if I felt someone had done me over as the other party might it would grate.
ok your not going to actually write that but honestly I have had emails off people with similar wording.
If it's the set of Rebas described "as new". Would I get a Polploc if I bought a new one? If the answer is yes, then I'd expect one with an "as-new" set, unless explicitly mentioned in the ad, or some obvious wording such as: "what you see is what you get" next to the pics, and priced accordingly. Why have you taken the pics down?
At this stage though, I'd offer a full refund for return, or refund the price of a poploc if you don't want the hassle of relisting.
so the poploc was shown in the advert photo?
if so I might have to change my original answer
jools182 - Memberso the poploc was shown in the advert photo?
if so I might have to change my original answer
My bold:
Jammy111 - MemberOk so i sold a set of forks recently and the buyer has said they arrived, are in great condition etc etc, but are missing a poplock- he wants partial refund for the value of a poplock.
From my side of things, I never said there was a poplock included with the sale, and [b]a poplock was not pictured with the forks[/b]
Why haven't you still got the poploc?
If the forks are 'as new' they must have been on a bike for very little time and the poploc would have come off with them?
im guessing
most secondhand rebas are OE forks off brand new bikes often missing poplocs.
Seems a little harsh, especially if the fork is supposed to have a poploc.
If the fork was missing a spring, or an adjuster or whatever, it may not be obvious from the pictures and you'd definitely mention it in the advert.
I'm with David ^^ on that.
Ebay is $hit fact.
Buyer should have asked. Seller should have stated.
Just take them back off him and sell to someone else but mention no poplock and buy one of the guy who said he had cheap up there ^
Or provide him one.
In which case he's already taken the fork to bits by now and will be complaining he can't put it together now...
Ebay? I thought they were sold on the classifieds?
Read the whole thread, or at least a little bit of it, or maybe even just the OP before posting. GrrrR! Sorry, pet hate.
Anyhoo, yes, I'd offer to go halfies on a pop-lock. Cheaper than return postage (probably) and will put you safely on the moral high ground.
I've swallowed some awful cr@p from clasifieds over the years on the grounds that complaining is generally more trouble than it's worth. But for a set of forks, I would probably feel a liitle aggreived if I couldn't fit the forks and expect them to work.
If they're sold with a piece missing which prevents their immediate useability, I'd be miffed unless it was made very clear in the advert.
not sure hereI once bought a cassette without a lock ring - he said you never asked I said I had never got one without one as it was an integral part of a cassette
yeh, I bought a HTII BB once but came with no spacers. seller "thought I didn't need them" (obviously he was psychic, but shit at it). Guess I was lucky it even came with bearings 🙄
re the fork - if you described correctly but a new fork would come with poplock then I'd supply or refund (inc postage); if new fork wouldn't come with it, refund(exc postage)/tell to sod off as your conscience allows
4) Send them footage of you destroying a watermelon with a set of Bombers
Go halves as a compromise...they aren't fully functioning. Bit like buying a fork that comes with a thru-axle, but not including the axle cos it wasn't in the photo.
Actually, depending on the sale price, maybe you should go more than halves. You should have stated that the poplock was not included. Another option would be to refund the cost of a manual adjuster, its just a spring that needs to be removed isn't it? Thats a choice for the buyer to make though.
I recently had a poor experience on ebay, bought a gas heater that was advertised as in good working condition, had to spend another £150 on missing parts and no recourse as I'd logged into paypal to pay him directly rather than through ebay checkout.
haha
send a video of destroying a pop lock with bombers.
Then pop it in a jiffy bag and post it 🙂
Spooky - you can still register a dispute with Paypal whether you buy direct or not. Go into the dispute centre and press the 'item received not as described'. Tell them the details and they E-mail the seller for a response. The only time you can't open a claim is when you pay by Gift, I think.
Looks like the OP decided against any sort of refund
http://www.singletrackworld.com/forum/topic/wtd-rockshox-pop-lock-for-reba-forks
[b][i]"I made the mistake of buying some forks off the forum after they were advertised in excellent condition. Unfortunately the titt of a seller didn't mention that they didn't come with the pop lock and as they were described in excellent condition I didn't think to ask.
Unfortunately he's now refusing any partial refund or return of the forks so I'm stuck having to spend more to get them to where they should already be." [/i][/b]
I offered the OP a poplock lever at what I thought was a reasonable cost as I have two spare.
I will offer the same to the buyer as I have got a link