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Sold a pair of headphones on here a few weeks ago.
They were as described and I had been using them without issue since 2007.
Now,through no fault of my own they have developed a fault.
The buyer effectively asked for £s compensation.
They arrived in perfect working order!
Being out of warranty there isn't much I can do.I suggested trying to have them repaired but manufacturer tends to replace under warranty,if still valid.Or a an insurance claim.
The buyer couldn't disagree with my stance but wants some effective compensation.
It's one of the perils of buying s/h.If stuff goes wrong later you have no redress imo.
Now he is being an @ss and is going to open a paypal claim.i think pp tends to side with the buyer [certainly as far as ebay is concerned.
As is typical of STW - I'm sure everyone here will side with the buyer....
Normally I'd do the right thing if the goods arrived damaged or were not as described,but a fault appearing down the line and the chap getting @ssy = no way.
Bring on the flames.
I sold a set of stadiums on here years ago. Worked fine for a few rides and then went pop.
Replacing the bulbs was a no go on those things and I felt a bit bad for the buyer as he essentially now had a useless light.
I gave him half his money back.
It seemed fair.
Just to add that when headphones arrived he said he was delighted with them.
Anyway,after insulting me after I had tried to offer a potential solution = NO CHANCE!!!
How long did he have them before they developed a fault?
If he's been using them for a couple of weeks and they've been fine then i'd say its tough luck. If he wanted a guarantee he should have bought them new.
I'm afraid its the risk you run of buying 2nd hand goods.
headphones are tricky - normally break 'cos someone's pulled a wire out by mishandling.
I think if they worked on receipt and for a 'few weeks' then I'd probably be saying it's not my problem as a seller - I'd have no idea how they'd been treated in the meantime.
If you sell quite a lot on the classifieds and want to keep up a good reputation, refund him.
If on the other hand you don't care........
😉
TBH if he's going to start an paypal claim, your seemingly stuffed, as reports suggest they don't care for the "in and out" of a case, and will just refund him.
Exactly,if I want a warranty then I buy new.
If I am happy to take a gamble [bike lights being a good example] then I'll consider second hand.
it's just bad luck if a fault develops and next week or next year.
I know it's a bummer but buying s/h is always a gamble.
These days I always send higher value items via Special Delivery so that I am covered for loss/damage in transit.After that it's a buyers risk.
headphones are tricky - normally break 'cos someone's pulled a wire out by mishandling
This. As you've alreay said he was delighted when he received them. Things finish there i'm afraid.
a few weeks ago
How has he stored them?
Has he dropped them?
Did they get wet?
Did he accidently pull against the lead whilst trying to take a jacket off?
Did you offer a warranty?
Do you know how hes been using them?
Yes, if it was within a couple of days of receiving I'd help.
But like forks - sell bike forks and three weeks later the rebound failed what would you say?
Its a 4yr old electrical item FFS. 😆
If paid for by paypal gift they may not side with the buyer...
As he sent a Gift.
They're sold as seen. I sold Gustavs a few years ago that I was given, didn't know anything about thatm said that they may be seized deffo needed a rebuild so put in loads of pictures. Had a good offer for them so took him up on it. He got in contact a week later saying things weren't working and he wanted atleast a partial refund. Given that I had described and put Sold as Seen in the advert as I always do I wasn;t going to do any refund.
Problem is if you say they were working and he contradicts that it's one against the other. Who is right no-one will know and he's even written to you saying he was happy. I'd accept a 50% refund however I would want the headphones back.
Paypal won't do a thing. He sent you money. Nothing to do with a transaction from there point of view.
I'd like to think I have a good reputation with regards to the various bits and bobs I have sold here over the years.
Gift is non refundable. I have two paypal accounts as ebay is so full of crooks. I get the money and transfer it to the other then to my bank!
I'm afraid its the risk you run of buying 2nd hand goods.
+1
People seem to forget this, which i guess is why so much stuff is listed at 80%+ of its new price.
TBH on your only obvious non classifieds post [url= http://singletrackworld.com/forum/topic/manufacturing-defectpoor-qc-causing-personal-injurylegal-course-of-action ]HERE[/url], you didn't do yourself any favours so im not really sure that you're gonna get anyone to hold your hand and help you now.
Mmmm I love the smell of karma in the morning!
"only obvious non classifieds non classifieds post"
Plenty of non classifieds posts!
I think most people didn't get the point of that particular thread...
Don't need I need my hand holding ffs.
Just highlighting a potential problem that affects classifieds buyers and sellers.
If it's paypal gift, you have the upper hand. He may be pulling a fast one so offer to take them back for inspection.
I'd just say to him in my best deep-voiced Welsh accent:
"oh dear, how sad, never mind"