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Hello
My laptop has just died and I need it urgently. It’s just under 2 yrs old.
It has a manufacturers warranty of 1 yr but isn’t there some Euro law thingy about this?
Thanks
Laptopless with exams in 2 weeks of Derbyshire
Ah, thanks.
I should probably use google rather than STW.. 🤔
Even if they agree to repair/replace it may well take longer than 2 weeks. I would seek out a replacement or loaner now if i were you
UK has 6 years under Consumer Rights Act, trumping the EU 2 year rule.
Those are your statutory rights, not a warranty. Manufacturer or retailer warranty is just some T&Cs saying they might replace/fix in certain circumstances, usually with a load of clauses to get them out of it, but your statutory rights override anything written in their warranty.
However you get a right to return up to 6 months with the manufacturer having to prove otherwise, but after that it's down to you to prove there is an inherent fault from purchase that has caused the failure. This is where it gets tricky as it may need to be proven to be a design flaw, but if it's something that's reached the end of expected lifespan and thus wear & tear, then it can be rejected.
Though a laptop should be expected to last 10 years or more. Battery less so perhaps.
Question is what is the failure? If it's software related then none of this will apply other than they may reset to factory defaults but would be expected you try that if possible before return. Obviously you lose everything doing that, but would assume there's a backup 😉
UK has 6 years under Consumer Rights Act, trumping the EU 2 year rule.
only in terms of time - After 6 months with the CRA you have to prove the manufacturing fault, you don't have to do that with the EU rule so it trumps the CRA on that aspect.
You got a link to this? I have heard it mentioned on here a lot but never seen it written down.
Died in what way ? Could be just about anything ?
You got a link to this? I have heard it mentioned on here a lot but never seen it written down.
It's EU directive 1999/44/EC. Google is thataway -->
It's applicable in English law but largely pointless as the Consumer Rights Act exceeds it. It is a handy extra stick to have to hand if retailers are being arsey though, I've threatened successfully with it in the past.
UK has 6 years under Consumer Rights Act,
This isn't exactly correct. The CRA doesn't state a timescale, it uses vague terms like "satisfactory quality." Arguably you could reasonably expect a £1500 laptop to last longer than six years, a £200 one not so much. Rather, the 6 years is the deadline for making a Small Claims Court claim. (It's only 5 years in Scotland, IIRC.)
How has it "died" anyway?
Ta cougar
UK has 6 years under Consumer Rights Act, trumping the EU 2 year rule.
Actually the EU framework is up to 6 years with a sliding scale of where the burdon of proof for the fault lies, it isn't just a simple statement as that though, it is quite a large document, and is up to the individual member nations to create laws that are compliant within the guidelines.
iirc the EU regulations didn't change, but the UK did a few years ago, to make it clearer that goods should last up to 6 years, but as the same time reduced the initial period where the manufacturer would have to prove that the fault was not of there making, and have to offer to full replacement or reimbursement. So now if it is nearly 2 years old, you would probably have to offer some proof that it failed from normal use, and wouldn't get full compensation as you already had 2 years use out of it.
