Came to use my birthday present today as it were a bit nippy. Can't get the bugger to ignite. Followed instructions no luck. Any experience before I approach customer care?
Patience. Be careful not to overfill. My took a couple of uses before it lit and kept warm for the right amount of time. Keep with it.
There is a definite knack too it. I've not had to light Mrs J's yet this year, but absolutely flooding it with fuel, and warming the outside with a lighter helped. There are a couple of vids on YouTube.
i lost the metal cagey bit that holds the waddingy bit in place today 🙁
You can buy new catalytic burgers Jedi.
what that metal bit?
Yep, it's a fiver Tony
Quality bit of kit!!
It does look and feel lovely. Now just need to get the bugger to work!
you need to get the burner bit absolutely stinking hot, about 15 seconds+ with a cigarette lighter.
you want the fuel inside the unit, but not on the actual burner bit.
when its hot enough, it may smell like a car exhaust briefly.
and it does need to be run a few times before you get full heat/length of burn out of it.
they are truly superb, i have recently bought a pair for going to canada with.
MMmm I treated myself to one of these being of the 'cold hands' ilk in winter. It's a bit hit and miss at the mo. I've had it going a treat - but other times the blooming thing just won't get going. Have tried half full and full fuel levels, then lighting burner. What I find is that sometimes the burner just doesn't stay lit, (you can kinda see it glowing when it's going right) and hence nothing ... annoying this weekend cause it was properly cold and so were my mitts. My solution - to douse the pesky thing with lighter fuel and watch smoke hit kitchen ceiling was probably not the best idea.... Anyhow, replacement burners are £5 a pop which is obviously how they make their money. Will persevere with the existing one before I put it down to a duff burner ... seems like there is a knack ... as always... 😉
Edit - useful tips here - will try again!
They are superb bits of kit but quite tricky to get working properly. The burner takes a bit of lighting sometimes. When it is alight (or rather activated, it relies on the fuel being constantly vapourized to maintain it's operation. Ensure the burner is nice & tight on the main body to enable the burner heat to transfer to the main body to maintin vapourization. Also,if left in a pocket it will run cooler, but directly you clasp it in the hands the warmer works better. I assume it works like a car catalytic converter, chemically changing a vapour into flameless heat.
Update - OP - make sure the burner fits nice and snug as suggested above! Following on from this thread yesterday, I had another go at getting mine going. Managed to get a nice glow on the burner and pinched it tight (it had been a bit loose before). Having listened to the utube clip is seems they work better in a low oxygen environment. Carried it round all day - and then left it on the stove overnight to cool - abeit in the bag. The blooming thing is still going now! Have stuffed in back in my pocket. 🙂
