I am considering getting an ex hire or demo bike and want the warranty to be included unless I get a big discount, otherwise it is probably not worth the risk.
For trek bikes a shop told me that if I bought an ex hire bike the full warranty would apply. However the trek website says the opposite, see below:
THIS WARRANTY DOES NOT COVER:
Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labour charges for part replacement or changeover
Bikes used for commercial activities, including those in rental, demo or security fleets
The Scott website says the following:
What does this limited warranty not cover?
This limited warranty does not cover defects which did not exist before the transfer of risks. This limited warranty does not cover Products used in rental operations.
I could ask Scott if the their ex-demo bikes will come with a warranty but I haven't decided which bike to get yet.
When a bike is labelled ex-demo does this mean just used on demo days or can it be a bike that is rented out per day etc but called a demo bike or is it just riding outside the shop?
Does anyone know if it is normal for the ex rental or ex demo bikes to come without a warranty?
Whether you buy brand new or ex-rental, it doesn;t really matter. Your warranty is with the shop where you buy it, not with the manufacturer. If the shop says you get a full warranty, you get a full warranty - they may be choosing to cover anything that trek don't want to include
The problem is that discount is part of what pays for a warranty, if you want a full warranty then pay full price or buy a bike on sale. If you want a bargain but take the risk of issues then buy an ex demo. Many places might offer some kind of warranty but not sure many places would offer a full warranty on a bike that have been ridden hard for a year.
I've worked for big chains selling "ex demo"
without any shadow of a doubt the management approval to do any work is on a "does it function as it is" if so it goes out the door as is.
Even after much moaning about worn drive trains generally you got leave to fit new cables at the most.
In their defence *slightly* they would then fix it if the customer came back and moaned about it. but still seemed wrong to me.
I've sold hundreds of ex-rental bikes.
Each one gets a full service and any badly worn parts changed. The buyer gets a full report of condition and what work has been done. No warranty is offered.
The bikes will have been used for 4-6 months and typically sell for 45-50% of RRP. If you want a full warranty then look to buy new.
I've had two Trek ex-demo bikes. One of them I had for two years with no issues, the other I had for about 12 months before I had a problem with the freehub. Trek replaced this for me for free. Was very surprised as expected to be paying for it myself - I know thats only small fry in warranty terms, but kept me happy.
But to also add.....I got a massive discount on each so to me was worth the risk. Even though it was ex-demo it was pretty much in new condition. I knew the risk when buying, completely agree with akira above.
My ex demo ebike got 5 years on the frame and 2 years on the bosch system even though it was over a year old . As it only had 250 miles on the clock I was well happy with that deal.
My Session was ex-demo (had really only been used by the shop mechanic for uplifts) and was sold to me with warranty, as I was the first owner.
Didn't sound quite right, but I was hardly likely to complain.
Seem to remember paying good hard money for an old ex demo bike from SilverFish which needed new frame bearings that I in end needed to buy at a ££.
This has put me off the whole experience of buying ex demos plus they are ragged for not much less ££££.
So yeah thanks and no thanks to Rich.
👋😆
I've had 2 ex-demo bikes, both needed frame replacements which was done under warranty. Obviously you need to check the condition as some will have been ragged.
. Whether you buy brand new or ex-rental,Your warranty is with the shop where you buy it, not with the manufacture
buy brand new and the warranty is with the manufacturer
My intense was a demo.
One ride old.... full warranty 300quid off.
So it depends on the bike
All our ex demo bikes (trek actually) do not come with warranty. As per Trek's rule. They do have at least £500 off RRP though
Weirdly, motorbikes that are ex-demo still come with full factory warranty from the manufacturer.
I wouldn't expect to get a warranty from anything other than a brand new bike.
In saying that when I bought my Five in 2013, an ex demo from Orange. I was only offered the remainder of the warranty, 2 years
They offered me the option to have the the bike fully re-sprayed as the paint work was too tatty to sell on. In doing so they gave me a years paint warranty.
Best part was when I went to Halifax to pick it up, they couldn't find the original warranty details, so seeing as I had traveled all the way from Scotland, I was given a new full 3 year warranty.
Ended up with a five for much cheapness with a full warranty, fitted with a few used parts. Drive chain is a consumable in my eyes anyway, it will either wear out or be broken.
All round great experience dealing with orange. I'd have an other in a heart beat. Just a shame the current ones in xl just dont do it for me at the moment.
Once you own the bike it is no longer a part of a hire fleet, so the shop is more correct than your understanding of the website.
[strong]poah[/strong] wrote:
. Whether you buy brand new or ex-rental,Your warranty is with the shop where you buy it, not with the manufacture
buy brand new and the warranty is with the manufacturer
Nope, not unless you buy direct. Your warrenty is ALWAYS with the place you purchase from. The manufacturer may cover the costs of the shop.
I had an Ex demo orange segment from Orange, off their demo fleet.
4 year warranty in frame and 3 months on the parts. Seemed fine for the discount given.
They warrantied the shock and frame at separate times
I'd happily buy another ex demo from them, but I'd not buy not a second hand orange without a warranty.
Your warrenty is ALWAYS with the place you purchase from.
My understanding is that your legal rights are with the retailer. The manufacturer may offer a warranty which includes more than your rights under consumer law; the extras may be managed via the retailer or direct.
The only thing that matters is what you agree with the shop. If they say they are going to give you a 1 year warranty, just make sure you get it in writing along with your receipt and crack on.
How the shop deals with any warranty claims that may arise is up to them. For added security, pay by credit card.
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Your warrenty is ALWAYS with the place you purchase from.
My understanding is that your legal rights are with the retailer. The manufacturer may offer a warranty which includes more than your rights under consumer law; the extras may be managed via the retailer or direct.
is the right answer - if nicely pedantic in an STW style
Buying from a shop still means you are the first owner.
Regardless of demo use etc, it's just shop stock until then.
Essentially it may be 'shop soiled' but from a manufacturer perspective, your receipt date is the first day the warranty commences and the bike is transferred from stock to customer.
Once you own the bike it is no longer a part of a hire fleet, so the shop is more correct than your understanding of the website.
This .