[Closed] ***WARNING*** UK Bike Store

No, I'm sorry there isn't time.

Over to Cambridge where there's a swing to the slightly silly party.

[i]Post has created awareness regardless of the content[/i]

I'm not sure I was aware of the OP before this thread so it's certainly helped in that respect.

a great advert for ukbikestore

UKbikestore is one of my LBS's, Great bunch of guys always eager to help.

You really can't expect normal delivery times when there is such severe weather affecting roads, railways and air travel. You still don't say where it went to but up here for example in NE Scotland it can take an extra day to get to us. Definitely try royal mail for compo.

UK Bike store are a great little online outlet with excellent delivery times and they very often have obscure little parts in stock that you can't get anywhere else.

I think you just had bad luck due to the weather and you are being miles too harsh on a good shop.

With the OP on this one.

He paid for a service (according to the invoice) that he did not receive.

UK Bike store need to refund this and then UK Bike store need to get onto RM and sort it out.

Simple really 8)

Marko

For the record, my parcel turned up this morning at 08:30 when I was elbow deep in baby poo. How very inconsiderate!

My postman pulled up next to me while I was walking my daughter to school and said he'd leave todays delivery in the porch.

The South had quite a snowfall on early Friday morning which was predicted WELL in advance and did actually happen. Being such a clever chap surely you would have anticipated the potential to disrupt deliveries?
Also if it was that time critical why not just ship the new bearing direct to the purchaser of the bike? Thus saving you time and faff?

I was about to have to order a few of those niggly little bits today to finish a build for a mate. Was going to scour the usual sites, but on the basis of comments on here, I am now going to check out UK Bike Store - I hadn't even heard of them before, so thanks OP for bringing them to my attention and for all the other STW users for making me aware these are good people to buy from.

Attempt to damage a company online FAIL 🙂

Marko - Member
With the OP on this one.

He paid for a service (according to the invoice) that he did not receive.

Thats the point, he didn't. He specifically says / indicated by price that he paid for normal Special delivery on Friday - that has "working day" guarantee of up to 48hrs - in which case his delivery was on time.

He doesn't indicate he paid the extra £3 for saturday before 1pm.

in addtion, clearly UK Bikestore sent the item and (if there was a delay) any delay is the fault of RM, whoi have a clear refund policy on thier web site.

He should be pursuing RM, not UK Bikestore.

Marko - Member
With the OP on this one.
He paid for a service (according to the invoice) that he did not receive.
UK Bike store need to refund this and then UK Bike store need to get onto RM and sort it out.
Simple really
Marko

From a very quick scan of the terms on the site, they don't guarantee same day dispatch. I'm guessing he didn't read said terms before ordering

I've read far too much of this drivel.

Don't feel you have to actually read threads to give an opinion, it's the STW way

[quote=Kryton57 said]Thats the point, he didn't. He specifically says / indicated by price that he paid for normal Special delivery on Friday - that has "working day" guarantee of up to 48hrs - in which case his delivery was on time.
He doesn't indicate he paid the extra £3 for saturday before 1pm.
in addtion, clearly UK Bikestore sent the item and (if there was a delay) any delay is the fault of RM, whoi have a clear refund policy on thier web site.
He should be pursuing RM, not UK Bikestore.

His invoice shows the Special Delivery Saturday service.

[img] [/img]

in addtion, clearly UK Bikestore sent the item and (if there was a delay) any delay is the fault of RM, whoi have a clear refund policy on thier web site.

He should be pursuing RM, not UK Bikestore.

Well not really. As much as I think the OP is unreasonable, if we assume he has a right to complain, his contract is with UKBS not RM. They are then free to get the money back from RM.

His invoice shows the Special Delivery Saturday service.

But not Friday despatch.

Really should sort the thread title. Even if the OP had a point here, the thread title and reaction are way out.

I've found UK Bike Store to be fantastic in the past. Ordered my sons trailer and first bike helmet from them and was very pleased!

Never used them but I posted something RMSD on Tues this week and the guy at the counter told me there was a warning on the system that it might not be next day due to the weather.

Sounds like this may have caught the OP out.

Maybe the store should have called the OP to warn it might not arrive in time if RM had warned the store?

bit OTT with thread title and rant - but to be fair to OP he paid 7 quid for a service that never happened, to not even offer him a refund is a bit shite - only on this forum could you be persecuted for paying for something and not having it delivered accordingly, obviously people on here have too much money to throw away if £7 isnt worth battering an eyelid over.

they failed to deliver as the service they offer prompts, so he should at least get his money back.

UK bikestore have always been good the few times ive ordered from them though, so it wont put me off, but for gods sake cut the OP some slack, im sure if you paid £7 for next day service and didnt receive it, you'd be miffed yet on here you get flamed down for kicking up a fuss 😆 what the hell is wrong with some of you, no matter what thread happens within the first five replies the OP's get flamed down, as though its automatically their fault, its like some of you just do it out of spite(sp?) bizarre people

im not questionning the fact the weather may have played a part, which is fair do's, but in knowing that UK bikestore should have taken down next day delivery, as i said the rant is OTT but they should have offered him a refund for it, and perhaps threads like this wouldnt happen

Maybe the store should have called the OP to warn it might not arrive in time if RM had warned the store?

Have used UKBS several times, it's always been good.

I wouldn't buy from the OP though.

Following on from others who have stated that this is turning into a positive ad for UKBIKESTORE, and others who think this thread may have gone way too far, I decided to raise the bar and brings some pseudoscience to the table.

The data below is my interpretation of what represents a positive to UKBIKESTORE, either "I've used them before and they are good, or because of this thread I am going to use them." makes a plus 1 or the opposite makes a minus 1. Just saying the OP is wrong or right does not make the grade here. You have to specifically big UKBIKESTORE up or do them down.

The raw data:

supafly1982 -1
allthepies +1
fasthaggis +1
CFH +1
colande +1
bruneep +1
avdave +1
the pinkster
piedi di formaggio +1 (although he was quite jokey)
toys19 +1
bagpuss +1
zelak999 +1
smell_it+1
rusty Mac +1
iain1775 +1
bloodynora +1
northwind +1
andrewh +1
grtdkad +1
taxi25 +1
mulv1976 +1
merak +1
alexpalacefan -1
saxedpunk +1
simon1975 +1
neninja +1
29erkieth +1
scottfitz +1
duir +1
garylake +1
Oscillate Wildly +1
mattjg +1

30+
2 -

I will leave it to others to collate the data on who +1 or -1 the op as a seller and lets see who comes out on top yeah? I will note that I have not seen any plus's for the OP as a seller yet.

Every time I read this forum, it makes me wonder why we have a bike shop at all - every time you go out of your way for someone, they usually just moan about it. Apparently there are two sides to every story and sometimes, you know what, things don't go to plan. That's why being more organised makes sense in the first place (wish my wife could understand that!). Nobody's chasing you with a Kalashnikov after killing your family - there are some places in the world where folk cannot rant about stupid things.

Not that I want to support an Internet company, because they are effectively killing the trade but this situation doesn't sound too tragic to me!

By the way, are people on this forum employed or are you Jeremy Kylers?

How do you find the time? I'll stop moaning, I'm off to sell some bikes at less than trade price because that's how we roll!

After re-reading through all this (not got much work on today) I think that although the OP may have reason to be upset when the part he ordered didn't arrive when promised (whether he paid for it or not) and his response was rather over the top (I can't really see a lot of LBS's making a fortune by over charging slightly for P&P, generally speaking there's not a lot of profit in it), what I still don't understand is -

Why was he advertising a frame for sale, knowing it needed a bearing replacing, before the bearing had arrived/been replaced?

Surely all this grief would have been avoided if he'd just replaced the bearing before advertising?

mostly fat middle aged IT workers sat staring at a computer all day venting their frustrations at the world on STW!

not to generalise of course 😉

im just bored at work, but not in IT, nor fat, nor venting my frustrations

Called UKBS a couple of days ago to order some Hope spares, they didn't have them in so ordered them from Hope for me, just got a dispatch note saying they are on the way to me. I have always had great service from them.

flyingfox - Member
Every time I read this forum, it makes me wonder why we have a bike shop at all

But FF, reputations stick. For example over a year ago I talked to you or one of your colleagues about Transition Bandits. You, and another more local bike shop gave me a very positive experience by going out of your way to help despite the fact I bought a Yeti in the end (it was a price point issue). I still want a Transition, and you've stuck in my mind to give you a call when I'm ready to buy - which may not be for a while but still.....

This may be a UK thing but we are often not good at showering praise on people. I'd refer you no problem. So its worth you being here for that referral surely... Its unlikely you get a referral from the South East without t'internet....

Just to add (nothing) to this thread, I've used UK Bike Store before and they were fine.. I am also (I discovered this after I bought from them) only about 2 miles away from their warehouse. I can confirm that there was a shed load of snow falling on Fri and I'd be very surprised if this didn't effect the dispatch... We had about 90% of staff miss work that day.

So . . .

[b]Royal Mail Special Saturday Delivery[/b]

Means?

What?

UK Bike store just need to bite the bullet and refund the OP.

Marko

marko - plus 1 - end of thread

UKBS have always been good for me. Given the weather we've had I think they and the Royal Mail did remarkably well to get the item delivered so quickly. You should be thanking them.

Marko - Member
So . . .
Royal Mail Special Saturday Delivery

Means?
What?
UK Bike store just need to bite the bullet and refund the OP.
Marko
POSTED 26 MINUTES AGO # REPORT-POST
Oscillate Wildly - Member
marko - plus 1 - end of thread
POSTED 13 MINUTES AGO # REPORT-POST

It DOES NOT guarantee the shipping date, it covers only the method of delivery.

Apparently my posts are invisible today

legend - how can you offer guarenteed delivery saturday, if you cant guarentee it will be posted out in time? WTF?? 😆

It DOES NOT guarantee the shipping date, it covers only the method of delivery.

Why did UK Bike store agree to a [b]Royal Mail Special Saturday Delivery[/b] if they were not prepared to dispatch the item in time?

Somebody screwed up at UK Bike Store. I have some Humble Pie here. I can send it 'Special Saturday Delivery' for an additional cost*

Marko

* Sorry I can't guarantee when I will dispatch your Humble Pie, but trust me, it will be sent by Saturday Special Delivery.

Did you not notice all the snow we've had?

Looks like it left Friday on a guaranteed service.
The service has a guarantee.
They don't guarantee it to turn up on time.
It went from the SW where they recognize problems with collections/deliveries due to the weather

Yes mildly annoying, but I think I recall that once in the whole history of the postal service that once another letter didn't arrive on time, put it this way, if I needed life saving drugs that were at the other end of the country I wouldn't use the post.
Then again I wouldn't sell something that had parts missing or needed parts, though I assume you pointed this out in the ad?

Asked a while back but never saw an answer. Was the order online or phone? Expecting next day delivery in the current UK weather is ambitions.

But the bigger point relates to the massively out of proportion threads on here recently. Treat the forum like a pub if you walked in kicking off like that you'd be out the door in 2s.

Did you not notice all the snow we've had?

Yes ,and there is more [b]bearing[/b] down tomorrow ,so order now .

A lot of special Saturday deliveries may(or may not) be held up.
HTH

Looks like it left Friday on a guaranteed service.
The service has a guarantee.
They don't guarantee it to turn up on time.
It went from the SW where they recognize problems with collections/deliveries due to the weather

Yes mildly annoying, but I think I recall that once in the whole history of the postal service that once another letter didn't arrive on time, put it this way, if I needed life saving drugs that were at the other end of the country I wouldn't use the post.
Then again I wouldn't sell something that had parts missing or needed parts, though I assume you pointed this out in the ad?

i think you'll find it does guarentee delivery before 1pm on saturday, hence why he paid for it, regardless of weather conditions, if they were that bad then UK B/S should have disabled the special SATURDAY delivery option knowing the weather conditions, how is the buyer suppose to know what the area where UK b/s is based is like weather wise? it could be snowy up north and 6 degrees raining where they are based for all he knows

royal mail guarentee it before 1pm saturday if thats the delivery method paid for

this did not happen, therefore he has a right to have his money back, UK B/S not their fault so should refund the customer the money paid for the service and then themselves claim it back off Royal Mail if need be

Im sure the customer could actually claim the money back off royal mail himself, but why should he need to when he had a contract with UK B/S?

FWIW i've had this with evans cycles before and as much i dont like using them, they were super quick in offering me a refund for the postage.

it makes no difference whether the guy is a trader or not so a bit immature way of using that against him, he paid for a service and didnt get it, simple as that

It's guaranteed so he has some comeback, that's what the guarantee is for.
The bike shop can't second guess what the Royal mail can or can't do.

Treat the service like a product you buy new with a guarantee, if an item is guaranteed it still might not work or be broken, then you call in the guarantee.

No ones saying it's not a pain.
If it were me I'd let it go or ask for an inner tube or something.
The only person down on this whole deal is the person that bought the bike or frame.

This forum(or its members) just get worse get over it its £7 and you still sold the bike.
I would assume that you took the same attitude with the member of staff as your opening post and topic header.
I would have told you to do one if you spoke to me like that !

Guaranteed next day / road tax 😐

I struggle with long sentences, but: [i]when i phoned the shop i spoke to Dave Kirk the sales manager[/i].
I've spoken to him too. I've stood in the car park chatting to him while my mate test rode one of their bikes round the car park.
I bet not one person on this forum could say that about CRC!