[Closed] Specialized you are a disgrace

Global company in its entirety gets labelled a disgrace in an online rant that will never be deleted all because one or two members of one shop, in one country which may or may not be owned by the company being slandered give crap advice (who may or may not have said what is being quoted). Apparently.

Before you posted this, what did the manager of the shop say about the staff's handling of the matter? If that wasn't what you wanted to hear, what did Specialized customer services say when you spoke to them?

You did give them a chance to resolve it before labelling an entire company a disgrace first, didn't you?

The man above sums it up.

I believe they (concept stores) are franchises. Might explain the varying customer service.

The man above doesn't sum it up , there is no may or may not be owned by the company being slated . Specialized do not own any shops in England and why do people keep assuming that it's a concept store , that has never been stated and the balance of probability would suggest that it was an independant LBS .

and why do people keep assuming that it's a concept store , that has never been stated and the balance of probability would suggest that it was an independant LBS

Um, I do believe the OP posted the following...

Specialized Concept Store Birmingham you are a disgrace

why do people keep assuming that it's a concept store

Maybe because the OP said.

She went with her son to Spesh at Fort Dunlop

why do people keep assuming that it's a concept store , that has never been stated and the balance of probability would suggest that it was an indepedant LBS .

It was bought from the Specialised concept store in Fort Dunlop. 🙄

oh my where to start. Think I shall add my thoughts
If the tyre runbs the stay then it's a petty serious bend.

I think we should blame the BBC and watchdog for not warning us that about these things before

Oops I missed that update . That will explain it 😀

The estimate of an inch is a bit generous if it still rotates within the frame! It must have some massive mud clearance!

Trying to sting someone for £200 for a pair of wheels on a basic bike is a bit tight.

Slagging a brand off with no just cause sucks too.

Larry_Lamb - Member

Its wiggles fault.

Just for balance, Wiggle have paid for and sent me a empty box big enough for my whole bike to go inside, including frame protection, packaging and cable types by return yodel collection, so they can perform a warrantly inspection on a broken Bianchi chainstay.

On the other, my Cat sleeps all ****ing day, bloody Whiskers...

Is this the bike? [url= ]Hotrock[/url]

Years ago when I enquired about the bearings needed for the E150 hub the Spesh customer services guy asked for my address. I was expecting some bearings but you won't believe what happened next...

...a brand new hub!

But that was a couple of years ago and I didn't own a toaster back then.

I had a similar experience with a toaster. Did I mention that?

BWD you don't have a crumb of evidence to support that...

Boost Toaster?

with you lot as customers I'd be quids in selling new parts

To STW members? Most are so tight they squeak when they walk.

No, just the ones without a P 😉

The Birmingham one has always been pretty good, yes they charge a fixed price for some mudguards I wanted on the work bike and couldn't be bothered tinkering with, but while it was there they fixed what I thought was a slow puncture but turned out to be full puncture, and they indexed my rear gears no additional charges. Before anyone says nope I got the crosstrail from somewhere else.

The best service I've ever had from a bike shop is the one at glentress, I've said before they sorted my avid out on my camber which decided to lock all for £10, and this summer they replaced all the bearing in my headset and didn't charge a penny. I went to the café and got them the whole choc cake and put some pennies in the air ambulance can. Seems I can't go to glentress without getting a mechanical!

No, just the ones without a P

I have a P. It's at the other end of my username though.

they fixed what I thought was a slow puncture but turned out to be full puncture

Is there a different process for mending a slow puncture to mending a full puncture? These bikes are confusing.

Lol no, they swapped the tube, I thought it was slow as it let it self down once a week so kept pumping it up until I had time to fix it. While it was on the stand at the concept store it decided to let its air out. Turns out I had a massive metal pin stuck in it.

Incompetent mechanics turning a slow puncture into a full one by taking out the object sealing the hole.

Did the coat get caught in the wheel? Maybe that's why the coat got ripped AND the wheel was broken beyond repair. I still don't understand why the OP thinks Specialized should repair or replace the coat though.

Bike bought at Christmas and gears already need indexed? How likely is that?

I'd contend that the wheel damage was more than just a buckle, possibly rear mech or hanger damage too?

Bike bought at Christmas and gears already need indexed? How likely is that?

Pretty likely, that's why shops do free first services after things bed in.

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I once bought a toaster, it kept burning my toast..
Took it back to the supermarket and they laughed at me and gave me a pack of crumpets.
Terrible customer service.

I've used that store quite a few times - service has generally been pretty good in my experience. Even when they have made a couple of mistakes - they have been quick to rectify and have even compensated me with additional products for my inconvenience - I didn't ask for it and didn't expect it so it was a great thing to do.

The former Giant centre that they are attached too on the same site has been less good. On one occasion they damaged a grommet on the internal routing on my brothers bike and didn't admit it. That was annoying.

On one occasion they damaged a grommet on the internal routing on my brothers bike and didn't admit it. That was annoying.

Did they put it in the toaster?

Pretty likely, that's why shops do free first services after things bed in.

It's unlikely a kid did enough mileage in the first couple of days to stretch the cables. Then again, he taco'd the wheel JRA so perhaps the bike is defective 😛

Did they put it in the toaster?

The full list of faults:

Cracking toast, Grommit

Round of applause I think.

Did they put it in the toaster?

No. They just split it, when installing the rear brake hose.

Specialized Concept Stores and Giant Brand Stores are franchises / licenses operated by independent businesses; they are not owned by the distributor nor employ staff directly

there has never been a proper mechanism for transferring warranty and post-service costs between retailers, the warranty always resides with the original retailer. its a shame, because as others said, the name is the name, and the public don't know/care its not a brand owned store.

A number of companies like Starbucks and Hunter operate similar franchise systems, where things like loyalty card (starbucks) and warranty (from other Hunter stores) will not be honoured.

Spesh Kingston closed because it never made money, and since Sigma owned the building, after 6 years they pulled the plug, invested the money from selling the building back into their road store in Hampton Wick and their growing on-line business

Covent Garden turned back into a "cycle surgery" as it was not making money, no favourable terms were presented to maintain it as Concept Store, and the new owners of Surgery (Cotswold) are on a slash and burn with any stores not washing their faces...its actually closing in Feb as a bike shop as its a poor location with ever increasing costs, especially the business rates about to kick in soon

The Birmingham one got broken into yesterday, a few bikes robbed.