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I orders some rims for a commuter wheel build. The first pair arrived and were unfortunately scratched.
After a bit of a drawn out process - a doorstep swap with the courier didn't happen, the damaged ones were taken away on Wednesday, and the replacements delivered today - the replacements have arrived and they too are damaged.
I am sure that these rims must be damaged BEFORE being packed, so that it 4 out of 4 rims that have been dispached in a damaged state. It is a bit frustrating as I have the spokes and the hubs, and just need to get on with the build. An MTB rim will get beat up with stone-strike etc over time, but not the commuter, so I'd prefer cosmetically decent ones to start with.
I've let the retailer know, and when they get back in touch I am going to ask that another swap is done, but the rims are carefully checked before being dispatched. Anything else I should do?
^^^ me too
Sorry, images seem to have disappeared. Were linked from Google Images, and did work at first.
Yes. Looks like clumsy spoking to me. Were £20 ish each. Just a budget eyeletted disc rim for an Alfine + Bosch Active Line + commuter.
First two
https://photos.app.goo.gl/qSnzk5DB2MBkFF328
https://photos.app.goo.gl/3gLGPsGC2ePxgNQDA
Second two
https://photos.app.goo.gl/xvY5A6LYhvEhtei17
https://photos.app.goo.gl/wwS1i79FMMhNFxnx6
Still... £20 is pretty damn cheap.
Can see the pictures now. The finish on those rims must be really weak to scratch that badly during a build. I'd probably look for something else, but then of course the spokes may not be right... Tricky.
Update: current scratched ones are being collected Thursday. New ones coming from supplier, and should be checked before being sent out, probably be the end of next week. I think the supplier might be Raleigh.