[Closed] Quality issues on the 17` Ragley Blue Pig 2011

Well if I was a mountain bike designer or distributor this would never have happened, and let me tell you why...

perhaps we would all be a bit more polite and accurate with our posts if we all had to use our real names, like, oh......Brant for example.
his name is dave.

sigh...the point being he has no anonymity

ahahaha that's brilliant! brant used to write as zak tempest in mbuk! 😆

Is this thread still rolling on.

What we have is QC issue, let CRC deal with it.

Or lets keep lambasting a great innovative designer who providers a well designed products.

Really does my head in this constant whining and carrying on.

I'm off for a ride

100% nail on head.

People really do love Brant on here even when the frames are literally useless and thw innovative designer works for the company than sells and imports them etc. I dont have a strong opinion either way but I suspect if it was any other manufacturer people would not be so fulsome in their praise. Fruit anyone??? and his QC issues. Imagine he then named the OP in an e-mail the STW thread would be just like this one no doubt.

Why wouldn't they be fulsome in their praise? Perhaps if Brant had multiple logins, waffling on about his own products, being outed and then coming back and making a fool of himself, people would lose respect for him.

As for this anonymity nonsense, would you really be bothered if a load of people on the internet knew your first name, country of residence, and the fact that you had a wonky bicycle frame? Is somebody going to steal his identity or place great shame on his family, armed with this information?

Now let me think there why we would not praise him.
Is it the two shonky frames?
Perhaps it is the admitted issues with QC that should annoy us?
What about publishing personal e-mails on the Internet? T
Brant may make great frames but this is a bit of a mess and we would have pitchforks and lynching pics by now were it any other manufacturer/designer IMHO.
Instead we get another Brant love in despite the products being literally unusable.
Publishing e-mails from the OP and using their name should be a last resort rather than an opening gambit IMHO. Not that big a deal but not a great idea either.

🙄

you beat me there with that powerful argument shandy

You seem obsessed with knocking the guy. He has fronted up to the problem and looked into the specific case in hand. Anyway, you keep that winning behaviour up, waving around a couple of dodgy frames you've never laid hands on and quoting imaginary rules of the internet.

Perhaps you could have rubbished my points rather than rubbish me with a gentle ad hominem ?

Your "points" have all been covered about 3 pages back.

You are just trying to persuade everybody to get as upset about all of this as you are.

In fact you've talked me into it. This is an outrage against trading standards and common decency which sets a dangerous precedent.

Personally, I'd reserve having a paddy until after Ragley/Brant/CRC refused to put the problem right, up until then I'd be mildly disgruntled at worst.

I cannot see the problem, they faffed it up, they tried to out it right, they faffed it up again it looks as though they are going to put it right? As I said before if the OP wanted his money back I'm sure he could. I'm no Brant lover by any means, I'm not keen on Ragley and the only on-one I had peed me off with hideous chainsuck, but I don't think he has done anything bad here (apart from maybe using the OP's name, but the OP has said above he does not care). Sometimes things go wrong, people make mistakes, its how they put them right that counts, it appears they are trying hard to put it right. If they had refused to honour the warranty or just ran off with his dosh and laughed this would be an issue, but the haven't, they have stood by their responsitiblity.[b] What exactly is wrong with that?[/b]

edit: paulsoxo beat me to it, with less words..

another ad hominem shandy cheers- will you ever get tired?
That's rhetorical BTW.

toys19 - Member

edit: paulsoxo beat me to it, with less words.

However, you managed to write my name, but with less letters! 🙂

😆

Ooops sorry

Anybody who has anything made in the far east will always be at risk from the stupid factor that goes on over there.One day things are made fine the next not,It is very hard to control.I have a Bluepig and no problems with it at all

Its not really far to blame the 'far east', plenty of quality product coming out of there - you just need to be able to manage the quality process. And you ain gonna get six sigma from a small co producing £300 frames. Pay your money take your chances.

Hotlines staff flown out to Taiwan..

Dont suppose they could take a few drums of grease and oil to the sun ringle freehub assembly factory while they are passing? ;O)

I bought a Ragley blue pig MK1 and could'nt get the rear wheel in the spacing for the axle was too bloody small on the frame ....rubbish !!!!

I bought a Ragley blue pig and it had an affair with my wife.

Is this thread still rolling on.
What we have is QC issue, let CRC deal with it.
Or lets keep lambasting a great innovative designer who providers a well designed products.
Really does my head in this constant whining and carrying on.

I see you've never had a BrantCo frame and suffered the many problems that they come with!

I've had 3 different ones. All needed work on (major filing or hitting with hammer) or had design faults that had to be "accepted".
I'll personally never buy a Brant product again as long as I can ride a bike.

And as for accepting that a £300 frame might not be perfect and that you should just accept it, please let me know what company you work for so I can avoid it like the plague.

This last two and a bit years have been a big learning process

Its not really far to blame the 'far east', plenty of quality product coming out of there - you just need to be able to manage the quality process. And you ain gonna get six sigma from a small co producing £300 frames. Pay your money take your chances.

exactly. don't use a dubious lowest price factory for a couple of years and then end up going back to your original factory after all the cock-ups, that few years of bigger margins comes at a price.

Is he getting a refund on this or going for third time lucky?

I guess this is karma for using yet another bloody head tube / headset standard!

walleater....brilliant !!

it seems that bendedheadtube is still not back on the trails with a proper frame..
is that really true...?

sadly, but true. it is a clear yes.
i don't think, that the 44mm standard is the problem. this standard offers the possibility to fit tapered ,1.5 or the good old 1 1/8 inch forks.

and don´t forget the crc warranty dept. they send the frame with the bad paintjob and dented seat tube as a warranty replacement back. And a false installed headset.

I dont generaly get too strung out about QC issues that my affect "hobby", however I feel Ragleys QC issues are not just recent....most of the range was hugely delayed from January, even some of the Troofs (which I wanted!!) are still not available, all down to QC. Posts back to March this year claimed that the delays were down to QC but they wanted things right before they took receipt....., clearly this has not been the case and promised have failed to deliver.

Everyone who I know who has / had a 2010 Ragley (with the exception of my Ti) has had niggles. Two with oversized seatposts (eradicated by the highly inovative 27-3!mm spike seatpost), and a Blue Pig with a pretty "stuck in" headset. With all the delays and posted comments above, has pretty much declared me out with any products from the current range....this year

However I see an inovative / less mainstream brand that I find interesting and will again appeal to me when these issues get sorted, I await the FS with interest, or will I just be buying "work in progress" ?.

I await the FS with interest

You might have a long wait...

This last two and a bit years have been a big learning process. Take head tubes. The 44mm standard is wonderful in terms of it's potential to allow all sizes of forks to fit, but the scarcity of reaming equipment in shops to fettle problems is a toughie.

I know how to fix that "toughie". MAKE THEM PROPERLY IN THE FIRST PLACE.

Simples!

@robdob
Good Point
And don´t forget the "hard to check" paintjob fails.

ash - Member

It's a real shame that the Ragley brand has been let down by one or more suppliers in Taiwan because, design wise (geometry, ride, etc) these frames are streets ahead of the rest.

My Blue PigX has been flawless, and it's finished very nicely, great paint job, etc... Without a shadow of a doubt the best hardtail I've ever owned, by quite some distance.

So Ash, would you say they are that much better than the Dialled Alpines? As I believe you did some of the testing of those, and I am interested in what you think of the two bikes having ridden both of them a lot.

hmmm. interesting to hear.

tesco selling ragleys?

Uuhm, tesco ?

is it just me or does anyone else find jj123's comments a bit too far.

Jj123 can i ask, did you get your money back?

Monty, yup I'm surprised he's not been banned yet tbh.

Maybe he has..

I am for open "lively" debate, but character assassination is not for me.

you cant just ban people for being immature little ****bags

I´m not through the refund process, yet.
Chainreaction had send a Headset, before i could
mention the paintjob and dents on the frame (and the oval headtube). So i wait for the headset to arrive, that i can dispatch headset and bearing in one parcel.
I wrote a email, where i claim a full refund for the frame and headset, including the parcel costs for the two frames.
That seems to be no problem, but only time shows.

BHT, if you go back to supplier with an issue regarding supply it is not unreasonable to expect all the problems to be identified at the same time, this will then allow the correct action to be taken.

Thanks for reporting the posts folks. Johnjohn is now on holiday...
Chipps