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Exactly
lol just by a ****ing gaint.
The only Ragley I've tried to build would accept the headset, but then not the fork. I concluded that the headtube was too tight, therefore constricting the bearings, as the headset/fork combo fitted perfectly before being assembled into the frame. This was a Bagger 288 by the way. Frame went back to CRC as far as i know.
Other than that, Raggers seem like well designed and attractivly presented product. Sure they'll be fine once they sort the qc.
My original Mmmbop had a wonky left hand dropout/brake mount plate. A QC issue but not an obvious one, easily missed (I missed it on the first build). Returned it to CRC and they turned it around in about 2 days and had a non-wonky Mmmbop with me within a week of me noticing the problem. Also had communication from Brant in the meantime which I think helped speed up the warranty job (being able to say "The designer says it's wonky. I want one with less wonk please".
So not ideal but recovered well and handled as well as it could have been.
This last two and a bit years have been a big learning process. Take head tubes. The 44mm standard is wonderful in terms of it's potential to allow all sizes of forks to fit, but the scarcity of reaming equipment in shops to fettle problems is a toughie. So many frames are alloy now, and the processing of those head tubes post-weld, even post-paint is quite different to the steel frames. With all our samples coming out fine, and having been beasted around the world by various riders, the problems of moving those through to production, when we were assured that the samples were produced with production methods was a tough learning curve.
I'm extremely sorry that these issues weren't inspected thoroughly enough, but a degree of faith was placed with parties who have badly let us down in some instance. Steps are being taken, Hotlines staff are, tomorrow, flying to Taiwan to discuss these very issues with companies there.
Happily the suspension project is being run by an entirely separate manufacturer, who has extremely high standards, though with all new projects glitches WILL happen.
Just to balance things out I'd like to say Thank you Brant, I absolutely love my TD:1.
Oh hang on a minute,
TD:1 - designed by Ragley [i]and[/i] built by Lynskey!!
I shall never ride it again for fear that it may explode into a thousand pieces.
This isn't bad PR, I for one would definitely buy Ragley again. Rigid carbon fork? 😉
mk1fan - Member"TandemJeremy - Member
Wisnae me"
Oh, you'd like us to just believe that wouldn't you?
I am innocent
Free teh Edinburgh one
Ive had a green Mmm Bop since 2009- and its been very good. Purchased from Bike Tart and built it up myself. Have no issues at all.
When I bought my Soul it arrived with a slightly ovalised headtube, which I just put down to it getting a clout in transit. I just assumed that installing the headset would gently bend the steel back into shape. The mechanic wasn't convinced, but with some pursuading he agreed to get out the headset press and instal the headset. Several years on it's still running fine.
CANECREEK.COM
I just assumed that installing the headset would gently bend the steel back into shape.
After trying this procedure (with the first frame), my nukeproof bearing breaks. Not the headset cup bend my frame, my frame bend the headset cup.
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IMAGESHACK.US
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The nukeproof headset is equipped with an industrial standard bearing, so you can´t normally see the ballbearings or the inner race.
And i think, that using force to fit on a part of the bike which is so critical than the headset is not a good practise.
And you should keep in mind, that a bearing could break due to the long term stress. caused by the transverse force on the bearing.
A bearing, which is stressed with force it is not constructed for is the quickest way to destroy the bearing.
Bit of a poor show imo - I wouldn't be impressed with 'just whack the headset in and see what happens' Quoting the email is a bit off as well.
You'd think when sending a replacement frame to a customer who has had problems someone might just give it a check over to make sure everything is ok.
Brant has been very honest tried to sort things out, prevent future problems + coming on here to take the flack. Think that deserves respect. Hope you get sorted Bended.
Least you find it before its built not like a Orange after hard riding an you see cracks in places
bendedheadtube....
wo bist du in De?
hier gibt's kaum neu skool stahlhardtails. good man.
du könntest deine kohle zurück haben und was anders kaufen.... on-one 456, Dialled Alpine, Cotic BFe. alle sind etwa änhlich. meine meinung, kauf mal den DB Alpine.
gruß aus bayern!
@alpin
Westen von Niedersachsen
Ich habe gelesen, dass one ones probleme mit chain suck haben.
Deswegen hab ich mir den nachfolger des one ones kaufen wollen.
so traurig es auch ist : mein vorletztes bike war ein bulls copperhead 2. Der Rahmen ist 4 tage vor dem ablauf der garantie gehaarrisst.
Rahmen hingebracht zum zeg onkel, die haben schief gekuckt und gesagt mal sehen was geht. 2 tage spaeter klingelt mein telefon :
"wir haben nicht ihre farbe da, nur mattschwarz und weiss"
(der rahmen ist mattschwarz gewesen, aber durch das "gesandstrahle" beim fahren ist der irgendwas zwischen alu und matt und glaenzend schwarz geworden)
dann 3 tage spaeter konnte ich dann den rahmen wieder abholen.
wurde zu nem bulls copperhead 3. Als entschuldigung ein komplett neues tretlager und lenkkopflager.
Oi no whispering or talking in code. Target language only.
He asked me of the region that i´m living in germanyshire.
now the whole world knows my real name and the region that i´m living.
and i respond my experience of an cheap frame which brokes 4 days before the warranty is void and the fast replacement of the frame.
The frame had been broken to the obvious fact, that i´m riding like the grimm reaper is following me.
it takes less than 5 days. they had not only replaced the frame, they replaced it with a frame slightly better than mine and also new bottom bracet and a new headset for the apologize
bendedheadtube, I'm not the police, it was a joke!
and i just want you to understand the post.
since march i learned, that
is not the best way to get the correct information from language a to language b
No worries thanks! Oh and Germanyshire© is copyrighted to me, you have free license to use it but you must acknowledge toys19..
i had to lough sooo hard. funny thing. great idea.
(i mean the germanyshire)
QC issues happen everywhere, you think getting a bent 300 quid frame is bad, imagine forking over 1,750 for a frame and finding that one bent. (a USA made full suss frame)
Sure, it's disappointing, sure you're annoyed but it'll get sent back and a warranty replacement will come. It might not feel like it now (I know it didn't when I got a bent frame) but it's a bike, not a replacement organ! A little perspective is due.
Also, how many other industries do you know where you have access to the man who designed your new toy? I think people on here tend to take for granted that they shout Brants name and he appears (trying now not to think of scenes from The Candyman) ... you might not all like some of the things he says but at least give him some respect because he keeps coming back here despite some of the kickings he gets.
/EarlyMorningGrump
fishd - look at waht happened. He was told to sbodge it, he was told to send it to CRC for them to bodge it, it has taken months and he still does not have a functional bike
i have send brant a email, including the respect for the exhaustive answering all of the "frame sizing help" threads without redirect them to the table on the ragley home page.
@Fishd
how many miles did you ride this year. i have none.
Still wondered why i´m upset?
It's all very well Brant suggesting that "sorry these issues weren't inspected thoroughly" but as anyone in manufacturing would know it's nothing to do with inspecting. I hope the 'hotlines staff' jetting off to Taiwan know a bit more about modern manufacturing techniques & processes !!!
Inspecting is an absolute last resort, as would be end of line measuring or somesuch. The actual cause of the problems should have been identified a long time ago and the manufacturing/finishing/distribution process changed to elliminate it. That investigation, analysis, correction & prevention should have occurred with just one fault, not multiple occurences. It should be second nature to any competent factory.
For the industry I work in we talk about customer failure in terms of "parts per million". Our customers consider single part failures very, very, bad news - we have to continually strive to improve and maintain ppm failures approaching a maximum of 10. This for product that leaves our door with a value of < £100. Retail is (shockingly) some £300 and up!
now the whole world knows my real name and the region that i´m living.
fortunately no-one actually cares.
perhaps we would all be a bit more polite and accurate with our posts if we all had to use our real names, like, oh......Brant for example.
fortunately no-one actually cares.
^this includes me
perhaps we would all be a bit more polite and accurate with our posts if we all had to use our real names, like, oh......Brant for example.
his name is dave.
He was told that if his mechanic attempted to fit the headset and it didn't fit, then the company would replace it under warranty... or he could wait a few weeks to get a replacement shipped to Germanyshire ((c) toys19 2011).
So, send it back now, or try it, see if it fits and if not, send it back then. One way, he might get a bike now the other way, he'll definitely have to wait.
That is a million miles away from replying by mail with "sod off, I don't care, just whack it with a big hammer, it'll be reet" but a lot less fun on Internet forums.
I will agree on the paint jobs though, my mmmBop frame looks shocking after only six months use.... or do I start a thread to "out" muck-off?
It's a real shame that the Ragley brand has been let down by one or more suppliers in Taiwan because, design wise (geometry, ride, etc) these frames are streets ahead of the rest.
My Blue PigX has been flawless, and it's finished very nicely, great paint job, etc... Without a shadow of a doubt the best hardtail I've ever owned, by quite some distance.
He was told to sbodge it, he was told to send it to CRC for them to bodge it, it has taken months and he still does not have a functional bike
are we reading the same thread?
He was told to fit it and see and that it would be warranted if it did not fit- this does not seem a bodge
It sat in a box for 5 weeks with the OP and in two weeks he has had a replacement frame which seems reasonable.
The quality of the replacement is not good though - TJ you even spin this thread to fit your left wing narrative 😉
It sat in a box for 5 weeks with the OP and in two weeks he has had a replacement frame which seems reasonable
The mentioned 5 weeks are adding up:
First week : waiting for the headset. CRC could not dispatch headset and frame on the same shipment.
Second and Third week : Finding a bike shop, which is capable of fitting in a 44mm headset. Driving a lot of km around to all bike shops i know with the frame in my trunk.
(Afterwards i talked to them and they they confessed to me, that Most of them did recognize the oval headtube, and then refuse to take commission)
fourth week : Get the Frame back from the retrailer/shop with the hint of the wrong measurment. (This retrailer had taken the comission, but due to the high utilization on the high tide of the season, they had not recognized the bended headtube before and i had to wait a week.
Fifth week : Waiting for the response from the CRC Warranty Dept.
QC issues happen everywhere, you think getting a bent 300 quid frame is bad, imagine forking over 1,750 for a frame and finding that one bent. (a USA made full suss frame)
Intense. what do i win? 🙂
Intense. what do i win?
No prizes for incorrect answers. 😉
Fraser Hughes:If we are going down that road you might want to think who the ultimate owner of The Bike Chain is too....
I thought they were owned by Alex Salmond, as an offshoot of the SNP cycling division?
a friend had an Intense M9. there was a constant knocking coming from the rear end and he said it felt as though the rear wasn't connected.
it turned out a pin holding the rear end onto the front was 3mm too long and there was play. Intense said they knew of the problem and to simply fit some spacers in there to take up the slack.
quite shoddy for a 3k frame, i thought.
Is this thread still rolling on.
What we have is QC issue, let CRC deal with it.
Or lets keep lambasting a great innovative designer who providers a well designed products.
Really does my head in this constant whining and carrying on.
I'm off for a ride
perhaps we would all be a bit more polite and accurate with our posts if we all had to use our real names, like, oh......Brant for example.
his name is dave.
sigh...the point being he has no anonymity
its not really whining the OP has a point - he still does not have a working bike/frame and yes the OP deserves it to be sorted. I am not sure a STW thread is the best way of sorting this though. The suppliers have not known for months [ he had it for 5 weeks before contacting them] about the issue with this frame [QC issues aside]. The reason for his delay seems reasonable and he has had a replacement [ unsatisfactory one] since then.
I would not be happy if I was the OP
True Junkyard but this is not the place to sort out a commercial problem whilst it is on going.
We only have to think back to the superstar bear bating/octo nonsence a while ago (and yes I was one of the otco posters)
Brant designs good kit and everyone should have a break I guess.
[b]bendedheadtube[/b] did seemingly just join stw to post about his frame .. I've only just realised the connection between is username and the topic, so checked his forum activity.
I can see why [b]Brant[/b] copied and pasted email, but I would have still kept BHT's real name schtum.
at the end of the day it's a customer complaint, and Brant is using STW as a form of communication for his profession, surely would require some professional restraint.
The whole point of Forum nicknames is so we don't need to all use our real names if we don't want.
Brant chose to sign in as [b]Brant[/b]but his 'end user/customer/source of income chose to sign in as bendedheadtube so on here should only really be referred as such?
I absolutely hated the day that someone once used my real name in my ebay feedback (I mean why would you .. it was positive feedback btw).. it's now there forever more.
despite having had my 16" piglet frame recalled by CRC for a manufacturing fault it is a brilliant bike. frame now replaced, but only after refund from CRC and buying one from elsewhere.
the CRC warranty process was deeply frustrating and communication with them had a delay of about a week, don't think they are based on jupiter 🙁
but as for my piglet, i love it
I might be missing something but I don't get the issue with using his first name. It's not like he used his full name, DoB etc... and it was the OP that gave his location away to his fellow countryman (and then moaned about it). I'm quite sure there are many people with that name in Germany as there are blokes called 'Dave' in the UK.
Personally, if you're coming on here to [s]slag someone off[/s] sorry, i mean [I]warn other consumers about potential wrong doings[/i] then why hide behind a fake username and temporary profile?