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The thing with the Custom Orders though is they state that the order is accepted when you get the order confirmation email - standard orders have a Order acceptance when they sent the Shipping notification email. So, the order placed last night should have been accepted, the only question then is whether they invoke the Price Error condition. My order currently states 'In Progress'
Hoping to get a set of Jawbones at a knock down price, but I wouldn't be surprised to get a cancellation email later today...
I have had an email and it clearly states 'Oakley.com Order Confirmation' and also in the email it states...
All sales of Oakley Custom Product are final. No refunds, exchanges or cancellations will be accepted.
Hopefully this goes both ways!!
If they do honour it the guys building them will be busy!
Have any of you tried Oakley today??
my same order I did last night from being £93 is now up to £205.. I expect Oakley to come back with the old price error card 🙁
Can only but watch my order status...
I expect Oakley to come back with the old price error card
To be fair, that's exactly what it clearly is...
am on phone now as oakley tried to take payment for £205 🙁 invoice was only 93.20.
looks like this isnt going to work then
I'm surprised that it wasnt a sham site to honest.
nope. credit card told me transaction was for Oakley. shame. they declined it anyway - apparently they get a lot of fraudulent card transactions on this kind of thing. now to contact oakley to ask why they asked for more than double my invoice...
Now I'm glad I didn't succumb 🙂
Hmmm, that part [i]is[/i] poor form.
am on phone now as oakley tried to take payment for £205 invoice was only 93.20.
Did CC company block it as the initial transaction was authorised for 93.20 and Oakley tried to take more?
I'd have thought trading standards would be very interested to hear if they're completing transactions for 93 quid, then taking £205 off the credit card! I hope they try it on with me, there'll be hell to pay!
Hmm, my CC account shows no transaction from last night. I have an order confirmation from Oakley though.
One of the (five) reasons why I couldn't partake
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I've just spoken to customer care and my order has been canceled and no payment taken due to a pricing error.
oh well it was worth a shot and i didn't really need another pair of oakleys.
I have been charged 61p!
Really quite odd!
Just called CC co and no payment taken but order still 'In Process'....hmmm
Had a call from Barclays Fraud prevention just now.
Oakley took a [b]pre-authorisation[/b] last night for full retail - but they've NOT taken the money yet.
still showing on the website as "in process", and listing the "discount" price
wait and see!
They seem to be over complicating this - surely they either shrug their shoulders, process the order and despatch with a note saying "you jammy bugger", or they cancel all the orders!
no need to wait and see. I just spoke to them and they are going through all the incorrect orders and cancelling them. Was worth a try though at those prices.
Got a call from my M&s Mastercard, they treated it as fraud and cancelled my card...
so not only are people not getting cheap glasses, theyre having their cards cancelled?
thank you cheering up those of us who thought we'd missed out 🙂
i thought it was too good to be true.
looks like my grandpa was right.
So, it looks like there'll be no pictures of middle aged people looking like they're in the Matrix then.
😥
My order's now showing as cancelled.
Worth a shot, but I'm sorry for the hassle it's caused a few people. 😳
Order cancelled so I will have to use my trade contacts and get them for the same price - result.
Oh well.
Saved myseelf some money - will have to search for my old ones now..
J.
Have they actually contacted you guys before cancelling the order?
their T&C's say they are supposed to contact you and give you the option - no good them claiming T&C's and not sticking to them themselves!
If they just cancel, we should be hopping mad and making complaints all over the place 👿
[b]In the case of goods that are made to order (such as custom sunglasses) acceptance of your order takes place at the point at which we send out our Order Confirmations.[/b] Please be aware that different cancellation rights apply to goods that are made to order, see section 5 and our Returns Policy for more details.
Although we hope to be able to supply all goods ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time [b]before it has been accepted[/b]. Should we refuse your order we will notify you as soon as reasonably possible.
Whilst we try to ensure that all the prices on the Site are accurate, errors may occur. [b]If we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order.[/b]
If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.
If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund as soon as reasonably possible (and in any event within thirty (30) days of cancellation).
If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.
vinnyeh,
Damn you and your tantalizing post about cheap Oakley's, you had ruined my weekend until the e-mail from Nigeria dropped in my inbox, very soon I will own Oakley 😀
Munqe-chick - Member
so not only are people not getting cheap glasses, they're having their cards cancelled?thank you cheering up those of us who thought we'd missed out
Plus they've given out their contact details so "spam ahoy" (at the very least!!)
Just cancelled mine - to be expected huh?
I have phoned CC and they have a pending from Oakley for over £200, I have an invoice for £95.This will be interesting
From another Forum:
The orders placed near the end of last night, when the price of glasses were showing £0.00, have all been cancelled. The earlier orders where the glasses were discounted, are still being processed.
and another interesting one:
ALL ORDERS PLACED WITH THE PRICING ERROR ARE ON HOLD.
The girl i spoke to told me none of these orders would go ahead until they had spoken to America and a decision is reached. So at present the processing of the orders is on hold.
She stated that no ACTUAL money would leave anybodies accounts until dispatch (ie the glasses are produced and ready to ship, but as all these orders are currently ON HOLD the manufacturing will not be underway, therefore no money should leave our accounts as yet) .........HOWEVER, she did say AUTHORISATION for the FULL PRICE amounts may have been made to the banks.....
So this money is effectively in limbo, your balance goes down by the FULL PRICE... so if you have bills to pay- make sure you can still cover it!!!
She stated all customers will be contacted in 2 or 3 working daya - so this will probly be next week now.. and they will inform us of our situation then apparently!
At this time we do not know if the orders will be cancelled or honored or what! It's a case of waiting to hear their decision on it! Though I am confident that legally if they actually went ahead and took a larger amount without your consent you would be due some money back...
So we'll have to wait and see if they offer us the discount price and amend the amounts that have been going through the banks to reflect this or whether they cancel the lot or what. Poor customer service as i feel they should have had some answers by now.
....So its a waiting game now i'm afraid!!!!
I tried last night but both my cards got blocked.
rang santander to query, and after failing security then visting my bank, then ringing again was informed that Oakley charged my card 61p so this triggered the scurity blocking which blocked both my cards.
After some complaining i got £20! ~Am i the only one on this thread to have got something out of this 8)
mine was for £93 and the status on my account has just changed to cancelled 🙁
will not be happy with Oakley if they are not consistent and honor some and not others!!!
Interesting.
No monies charged to my account yet..
Reason number 2 why i couldn't partake has just been delivered
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😛
Wow that brings back memories... the classic old style frames too!!
Why would you want mid-90s M-Frames!?
Because I'm an Oakley collector
If only i knew that Hounsy, i just threw some tortoise shell m frames just like them
😡
Keep clutching those straws Zulu-Eleven they're not obliged to continue with the order anyway.
This thread is making for some very interesting reading. Tells us a lot about the people on the forum.