Trailcross have arrived. Think 11.5 was the correct choice especially with thicker socks. (11.5 being my five-ten size, 11 my civilian size)
The green is lighter in the flesh than the photos. Hopefully still better than black which shows every fleck of dirt and therefore look permanently filthy.
Posted : 02/10/2023 1:54 pm
Still no emails. Good job i don't actually need them
Posted : 02/10/2023 1:54 pm
The green is lighter in the flesh than the photos. Hopefully still better than black which shows every fleck of dirt and therefore look permanently filthy.
One ride in and I don't think my green ones will ever look clean again after a good dousing of black loam water
Posted : 02/10/2023 2:23 pm
One ride in and I don’t think my green ones will ever look clean again after a good dousing of black loam water
Peak district?
Everything is a light brown down round these parts
Posted : 02/10/2023 2:35 pm
Peak district?
Of sorts - Black Rocks at Wirksworth
Posted : 02/10/2023 2:36 pm
Current freeriders are 10.5 and fit fine, I went up to an 11 and both the hellcats and EPS freeriders feel too small! It'll be less of a bargain after two lots of postage and returns...
The question is do I go up to 11.5 or 12? Does anyone elses shoes come in tighter than usual?
Posted : 02/10/2023 3:03 pm
I got my shipped email from Evans 2 days after my order actually arrived. There's some communication issues with Evans.
Posted : 02/10/2023 3:19 pm
Hope those that ordered the Trek Rail have better luck than me. Dented top tube and deep scratch under the downtube where they forced the forks around for shipping. Gutted to say the least.
Posted : 02/10/2023 4:07 pm
Current freeriders are 10.5 and fit fine, I went up to an 11 and both the hellcats and EPS freeriders feel too small! It’ll be less of a bargain after two lots of postage and returns…
The question is do I go up to 11.5 or 12? Does anyone elses shoes come in tighter than usual?
IIRC for me it's...
Freeriders - as per civvy shoes
EPS - up one size
Freerider Pro - up 1.5 sizes
Posted : 02/10/2023 4:23 pm
Hope those that ordered the Trek Rail have better luck than me. Dented top tube and deep scratch under the downtube where they forced the forks around for shipping. Gutted to say the least.
Oh no.
Maybe they'll give you 50% off your 50% off bike for that though?
Posted : 02/10/2023 4:24 pm
IIRC for me it’s…
Freeriders – as per civvy shoes
EPS – up one size
Freerider Pro – up 1.5 sizes
Just nipped to my mates and his 12.5 hellcats didn't even feel huge so went up to a 12 for them both.
Posted : 02/10/2023 5:15 pm
What have Evans said about the dents on the rail? Mine arrives tomorrow. 😬
Posted : 02/10/2023 5:30 pm
Confirmation email received; "view your order" draws a blank; no contact details on the website - how are you supposed to get in touch with Evans, or is that deliberate?
Posted : 02/10/2023 8:47 pm
@roger_mellie if you go on the contact us page during the day they have a chat bot that can put you on to customer services. Can’t see a phone number anywhere mind.
Posted : 02/10/2023 8:53 pm
Offered a refund which still fills me with dread as it means sending it back to them and hoping they don’t lose it. Glad I paid on CC.
they did say they could possibly offer a gift card with some compensation. Being how deep the dent is I’ve declined. FYI the box looked fine. There was also pipe lagging over the top tube. My feeling is it got dented at the warehouse while being transferred from the trek box into the Evans box.
still pee’d off about it.
Posted : 02/10/2023 9:41 pm
Still nothing on my Freeriders... Luckily they're an Xmas present so i'm not in a rush, but i would like to see them one day.
Posted : 03/10/2023 7:57 am
My Sleuth DLXs arrived yesterday. I don't run flats but for £40 they'll make good everyday trainers.
Thanks for the PSA
Posted : 03/10/2023 9:30 am
Still nothing on my Freeriders…
Same, order placed last week a few hours after this thread started.
After a bit of bot interaction (less fun than it possibly sounds) I got to "we've started processing your order and will keep you updated as it proceeds..."
hmmmm
Posted : 04/10/2023 4:28 pm
@warfedale Rail arrived today. Let’s just say the box did its job (nearly) and no more. Was in an absolute state when it arrived, holes torn into it all over, top ripped off, side undone. Smaller boxes and bits falling out of the main box as the delivery driver dragged it down the drive. I was dreading what I was going to find inside. Remarkably though, it was’nt bad. A tiny (<5mm) scratch in the down tube, the seat was scuffed (I expect this to be replaced) but other than that, it was fine. Genuinely amazed given how ****ed the box was. However the biggest frustration is that the keys for the battery were missing. ☹️. Where were your keys on arrival? I’m assuming in a bag with the Trek info…. Evans looking into it, and not the end of the world but would be handy to have for trips away.
Posted : 04/10/2023 10:47 pm
Evans partly to blame: the box it arrived in was made up of two boxes taped together and had predictably not held up well. The delivery guy at least marked it as ‘box damaged’.
Posted : 04/10/2023 11:06 pm
Excellent PSA! Really impressed with my EPS mid and lows.
Posted : 05/10/2023 12:43 pm
@stingmered glad yours was in better condition than mine. My box in fairness was 99% intact, no big rips etc. I still think mine had been damaged in the warehouse being there was thick pipe lagging over the top tube.
My keys were fastened to the handlebars with an elastic band. They are Abus keys. There was a tag that allowed you to order replacements. Maybe have a look and see if there is a number on the lock and speak to Abus. You can build a decent case being you have the bike and a receipt.
My Rail has now been collected and I'm waiting on a refund. I managed to get a good deal on a Levo alloy comp from Evans, albeit at another £1000 over the Rail. This time I've gone for the collect from store option. I'm told the bikes go direct to the shop as they come from the distributor. Fingers crossed this one is right.
Posted : 05/10/2023 12:46 pm
i ordered some shoes, status has been "waiting for courier collection" for a week now. Contacted Evans this morning via chat and was told that my order was in store ready for collection. A minute later I received a ready for collection email.
I now have a trip into Keighley to look forward to 😱
Posted : 05/10/2023 1:28 pm
This time I’ve gone for the collect from store option. I’m told the bikes go direct to the shop as they come from the distributor.
I think you were told right. I went to collect my Diverge yesterday and asked for a box so I could ship the old one. The boxes they had were the enormous type where the bike arrives pretty much fully assembled. Shop had done the final fettling and PDI.
Well, apart from all the immediate stuff I did on it that evening, NBD pics to follow later. Been a great PSA this, nearly a grand off the RRP!
Posted : 05/10/2023 1:30 pm
My keys were fastened to the handlebars with an elastic band. They are Abus keys. There was a tag that allowed you to order replacements.
Yeah, none of that. The key/lock code is apparently written on the lock but of course you need to remove the battery first. However, I've since realised that the lock is part of Bosch's supply, not Trek's, and in the little Bosch booklet included it's got all the codes/serial numbers listed for the motor, battery etc... inc the key number! BONUS!
So, I'll order a key myself as the chances of Evans sorting out it efficiently and competently are approaching zero. However, they still owe me two keys and a new saddle!
@wharfedale - glad you got sorted out with a new ride. It's a shame it cost you more. Only been out on the Rail once but it was an absolute hoot!
Posted : 05/10/2023 1:55 pm
Thanks for the PSA, three pairs of five tens ordered last week, that I really didn’t need, but 3 for £120 is a bargain. The trail cross shoes are nice. Mine all turned up in the post a few days after ordering.
Posted : 05/10/2023 2:01 pm
Kids five 10s and a Hip pack for me. Thanks OP.
Posted : 05/10/2023 3:05 pm
Still never got my 510s.... Multiple emails to Evans
"due to a computer error we can't sell/pick them and don't know if we ever will, i think it's best to cancel"
Was their reply... so they got cancelled.
Posted : 09/10/2023 3:45 pm
2 weeks later... No contact at all from Evans apart from sales spam. I dropped into the shop and they had one pair of shoes sitting on the shelf. I had to call customer services to find out where the other ones where. Mistakenly delivered to the wrong shop and there's nothing they can do about it but cancel and re-order.
At this point the excitement is over so I'll make do with the new Trailcross Mids and accept a refund for the Freeriders.
It's a shambles!
The nice woman on the phone did give me a £15 voucher so I went straight back to the shop and bought a half price Fox helmet for £25. Cheapest lid I've ever had.
Posted : 09/10/2023 3:51 pm
Hmmm. Well I have some 44.7 Freeriders stalled somewhere in the system and a pair of 44s to send back.
Not feeling confident about the return...anyone want these https://www.evanscycles.com/brand/five-ten/freerider-eps-mountain-bike-shoes-140149#colcode=14014903 for £52 before I enter the return lottery?
Posted : 09/10/2023 6:09 pm
On the flip side my Impact Pro Sam Hills arrived fine. They are big chunky beasts vs my old freerider pros but they seemed comfy on the weekend and they gripped to the pedals like poo to carpet. <br /><br />
Reckon they’re going to run fairly hot so ideal timing now going into autumn / winter. Might clean up my old freerider pros and keep them for next summer. They’ve seen better days but in dry weather they should be ok still.
Posted : 09/10/2023 6:17 pm
Well I got my 5tens with no problem, feeling lucky after those stories!
Posted : 09/10/2023 8:37 pm
Reckon they’re going to run fairly hot so ideal timing now going into autumn / winter
That bulk is a double edged sword. Yes it can act as insulation, but they also work like massive sponges and are a pain to dry out. They'll be grippy regardless though
Posted : 10/10/2023 8:15 am
No freeriders for me. How do you cancel? (I'm low on bandwidth right now)
Posted : 10/10/2023 11:17 am
email for me through website.
Posted : 10/10/2023 11:21 am
No freeriders for me. How do you cancel? (I’m low on bandwidth right now)
I just phoned them and they did it in minutes. Also got a £15 voucher for my trouble which you won't get if you cancel by email.
Posted : 10/10/2023 11:34 am
I've got a pair of size 10 freerider pros in white I'm about to send back if anyone wants them.
Posted : 10/10/2023 1:39 pm
Apparently there is "an internal allocation error" for my Five Tens order "which is causing a delay in items getting despatched". 🤨
Seeing as I'm not "happy to wait to see if things start move" I've cancelled my order. I'll not be bothering with Evans again, but appreciate the OP taking the time to post the PSA.
Posted : 10/10/2023 1:52 pm
Topic starter
Ive just got back from holiday and have had one pair delivered and one not. Had the same email about the problem
Unfortunately, there is an ongoing issue with the 5.10 products which is preventing the processing stage.
To confirm, the product is in stock however due to a technical issue currently under investigation with our IT team the product has been allocated to an invalid warehouse where this is not applicable to be picked and processed by our team and therefore causing a significant delay with your order.
On this occasion, whilst the team are attempting to diagnose and repair the issue we are unable to provide an ETA on this order and therefore my recommendation would be to proceed with a cancellation.
I apologise for the inconvenience this must be causing you.
Please kindly let me know how you wish to proceed
I'm in no rush for the second pair so I've asked what happens if i don't cancel and have been told they should be sent out once the computer error has been sorted so I'm going to wait and see.
Posted : 10/10/2023 3:10 pm
They told me "we have no idea when that may be"... LOL. Hence me cancelling.
Posted : 10/10/2023 3:15 pm
My Trailcross cl pros arrived a couple of days after I ordered them, first ride in them today and very impressed with the fit and comfort
Posted : 10/10/2023 4:53 pm
Had the delay and same emails from evans with the freerider part of my order. Hung on because I was in no hurry and they're nearly free! Just had an email confirming they're on their way so they must be clearing the backlog.
Posted : 12/10/2023 4:52 pm
No shipping mail for my stumpjumper evo, but came home yesterday afternoon and it was on the doorstep and had been since 10am! Good job I live in a quiet / safe area!
Posted : 12/10/2023 4:57 pm
That should definitely be against policy or even made illegal to do that, absolutely ridiculous.
Evans really have a problem with delivery communication. Lucky it was still there on the doorstep, and also not bucketing it down this time of year.
Posted : 12/10/2023 6:14 pm
Hadn't chased the third part of my order (standard Freeriders), got an email today saying despatched 👍
Posted : 12/10/2023 11:33 pm
Dented Trek rail returned and refund in progress. Specialized levo alloy comp collected from the Keighley store on Wednesday. Got to hand it to the team at Keighley, couldn't have been any more helpful. Bike is in perfect condition this time. Last time I mail order a bike for home delivery.
5.10s delivered 5 days after ordering.
Posted : 13/10/2023 10:35 am
Keep us posted if your Freeriders arrive please guys. I'll order again if needed, but only if i'm likely to get them.
Posted : 13/10/2023 10:39 am
Ordered on the 27th Sept - still processing! Complete shambles..... In no rush to get them but worried i'll simply forget if this drags on much longer! Sounds promising about others getting theirs so will hold fire another few days
Posted : 13/10/2023 10:51 am
