Nothing since the confirmation email here either. I was having some buyers remorse anyway, might just cancel it.
Just been on live chat which is UK based. They have told me that they are speaking with zee Germans and will advise tomorrow via email.
Chatted with Simon....'we will be able to update you in a few days. Currently your order looks like it is being forefilled'. Hopefully it's being fulfilled too. Let's wait and see...
Just checked and like above lots of the gear I ordered has now increased in price and is still showing in stock.
My payment hasn't been taken yet but I will be annoyed if they do not honour my order!
Missed my delivery yesterday as UPS wouldn't leave safe or with a neighbor despite instructions to do so.
Hopefully they'll deliver again today and leave them after a phone call this morning to UPS.
Your order was handed over to our logistics partner UPS Deutschland Inc. & Co. OHG earlier today and will be delivered to you within the next few days.
😀
Well that was a real ordeal to get resolved.
1st person with online chat said it would be resolved.
2nd person said my bank had declined the payment. Checked with bank and no payment attempted by Canyon.
3rd person (Nick S.) actually bothered to check properly and the Adidas jacket that I had ordered was out of stock when I pressed go. He said that this can only happen if two orders are placed at the same time when only one item is available and as their stock levels are linked to the web shop it all goes wrong from there on.
Anyway to cut a long story short they have honoured all of the other items at the previous price and I now have confirmation that the goods will be dispatched in the next couple of days.
Fingers crossed.
Got my order. Arrived in a large wheel box. Goggles and pack are really nice, less keen on the piss-pot which looks a little short and wide on my tall, skinny head, but it'll do for commuting. Genuine steal at £62.
Might have to chase up the other order now.
About 1x1x0.3 metre box for 2 helmets and some goggles.
Thats what I got with a not dissimilar order.
I had some tyres from somewhere else turning up at roughly the same time and thought initially it was a slightly excessive box for them. Instead ended up pulling out several armfuls of padding to finally get down to the boxes.
My order is in transit so hopefully will arrive tomorrow fingers crossed. Cheers OP!
All arrived safe and sound yesterday, thanks woodster once again for the PSA.
Finally got my shipping notification!
I've got my stuff. Nice elbow pads, a million gels and a couple of nice helmets that are already up on eBay - selling one will cover the cost of the elbow pads
The UVEX Finale trail helmet is really nice but I don't like the colours. The POC Receptor one is nice too if a little heavy. Might be good for the new pump track round the corner.
I hope the UVEX sells first so I can keep the POC
Mine's here too. Could barely lift the box.
Nice Poc goggles for enduroing and Uvex photochromatic glasses for roadieing.
And my own bodyweight in gels and tabs of course.
Email today to say items sent. 🙂
Order despatched, just wish I'd got some Conti 4000s as well now.
Just had another quick hunt through the bargain box, noticed that the Poc Cortex had dropped even further in price- black £66/white £73. Managed to avoid buying one in the last order, not sure whether I can resist again.
bugger. the good POC goggles I got have gone up £20 though so cancels it out.
still no sign of mine, no dispatch note, nothing since to order confirmation
Same here, nothing since order confirmation.
I had a call from UPS on Tuesday to say that they could not deliver my order because the address was wrong.
Canyon had somehow take a line from my home address, then a line from my work (delivery) address, then a line from my home address etc....
Luckily they had my phone number and we could sort it out. The GP4000s turned up today.
I got my stuff yesterday after ordering on Saturday. Took a few days but arrived in good order...in a massive box for 2 pairs of gloves and 1 box of gels!
Mine's in Tamworth with UPS apparently...hopefully it'll put an appearance in tomorrow.
If I swap my current 23mm GP4000s tyres for my new 25mm versions my Sunday ride will be at least twice as fast surely! 😆
My massive box is here, unopened as yet.
For those that have no response I would suggest you contact Canyon with their live chat, it was the only way that I could sort my order out.
Strangely I got an email back yesterday apologising for the delay saying the delay was due to shipping a bulk order of gels outside of Germany. Anyone heard of this before?
How many boxes did you order?
Only 2. Just checked to see if I had slipped and ordered 2000 but no just 2 boxes.
I ordered 15 on the day this thread was started and they arrived yesterday.
Weird I just think they couldn't cope with the number of orders or somebody made a mistake with the prices.
My order landed yesterday while I was out so went to UPS pick-up point today.
Actually sent out in a box that was in proportion to the items ordered.
All items present and correct - well pleased with cassette, tyres and gels - cheers OP!
Well, I ordered a cortex flow before Christmas which turned up damaged. Canyon were very apologetic and said that if I order and buy a new one, they'll refund the helmet and postage once it arrives back which it did 9th Jan. I'm still doing battle trying to get my refund.
Looking on the bright side, at least I haven't bought the two expensive road bikes we were considering. I've learned the lesson about their customer service while still only in double figures rather than four figures.
Cock wombles!
Just had a second order confirmation from Canyon - they've increased the price of everything by at least a tenner over the prices I selected and got in the first email. Meaning that it's overall gone from 80 quid to 115 quid. I've dropped them a WTF email - does anyone know how fast they are likely to reply? The prices aren't actually that tempting if they stick to them, and I can't really be bothered to send it all back.
Do I need to post a grumpy note on their facebook page?
Had my order confirmed yesterday, prices as expected, not sure when it will get here, hopefully sooner rather that later, its properly photochromic glasses conditions this week.
I've just contacted them via live chat as still now sign of mine which was ordered on the day this thread started. I've been told wc 6th March. I'm in no hurry luckily.
I ordered a Cortex Flow, goggles and jersey last week. All arrived yesterday.
I got my second order yesterday without a confirmation or tracking details. Checked my account and I was charged the correct amount then an additional £10.22, so sent them an email.
100 Isogels is rather a lot.
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I seem to not be the only person flogging Canyon helmets on eBay lol
My Uvex helmet and glasses turned up on Friday, all for just under sixty rubs so I'm very happy.
Just had an email from Canyon UK saying "Unfortunately I can not see where you got the other prices from and nor can we discount the items you have ordered to pricematch what you say they were originally as each of the products ordered are already discounted by as much as possible."
Anyone else had this? For reference I ordered an Ultergra casette for 23.95, a giro hex for 34.95 and some googles for 21.95.
Very strange behaviour. I've forwarded them their own email! I can't be the only one who saw those prices on the website...
Are the prices quoted pre-discount?
Mine were like that on the invoice, with the discount applied inline and by group of items.
Was a bit confusing.
Nope - the ones in the confirmation email are post discount. Just that they've jacked them up by a tenner for each item basically.
@Ewan
My order confirmation says
Shimano Ultegra CS-6800 Cassette 11s 11-32T
Item no. 000000000000100429
£23.95
Quantity: 1
Total: £23.95
I'll see what happens when they finally deliver them. If they charge differently they have broken the law. They are however entitled to say cancel the order without taking payment. Considering others have had their deliveries that would be a very odd.
Very odd website. I got the Reynolds Aero 46 when the link was first posted for £820. They were delivered within a couple of days. Thou last week, the price went up to £1400 and now is back down to ~£1200.
The invoice on my second order is in euros as well for no discernible reason and yet the price quoted is less than they charged me in GBP. Still not had an email response despite a live chat where I was promised it'd be sorted.
Canyon seem to be heading towards being a Planet X that smells vaguely of sausages with their wild and wacky business practices.
