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Fairly appalling really
I received an email yesterday reassuring me that my order was in hand
Likewise, I spoke to them on weds and they assured me it would be delivered by Friday.
They seem like good guys, so I’m going to optimistically assume they are sat behind those closed shutters, merrily packing up all the last orders and refunding those incomplete orders, like a bunch of happy elves.
Has anyone seen first hand that they are no more?
Not only do they (via PayPal) hold just shy if £300 of my hard earned, but I'm unlikely to get that back in time to buy the wife's Christmas present elsewhere.
my 'shops cleared out' is from a very reliable industry rep source.
Get those card & PayPal claims in guys. As you may have seen on the other Ubyk thread, I received a PM from a new stw user. For complete transparency, I have no connection to Ubyk, or whoever it is that has sent me this message. But here it is verbatim:
“Hi,
I have just seen your Ubyk post on the Single Track Forum. I’m unable to reply to the thread on the forum (maybe because I’m a new user).
I’m happy for you to put the following info on the forum to give folks a picture of what is happening but please keep the source as anonymous.
Ubyk Limited has gone in to liquidation following difficulties with trading. Anyone with a credit card transaction should seek a refund through their card provider ASAP. Peak Bikes Limited has taken over Ubyk and will keep Ubyk as a trading name and will try and give as much help as possible to customers.
Once the website is back up and running, customers can place orders again and these will be processed through Peak Bikes Limited. We will do our very best to get these orders processed ASAP but please bear with us whilst we put the wheels in to motion.
Peak Bikes Limited t/a Ubyk will have a rough few weeks / months ahead but they will work very hard to regain the trust of those customers who have been affected by the trading of Ubyk Limited.
Peak Bikes Limited is a separate company to Ubyk Limited. There is no common directorship or connection between Ubyk Limited. Peak Bikes has taken on the brand to move it forward. Dare I say it, there’s a lot coming out the wood work that was not known before the take over and we are trying to deal with it as best as possible.
We want to help and we will do what we can.
sales@peakbikes.co.uk is Peak Bikes email
Both Brighton and Oxford shops are having a fresh lick of paint and will be open again ASAP”
I’ll leave it up to you to draw your own conclusions, but sounds to me like the old directors have royally tucked up customers, suppliers and the new owner, as well as investors.