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Now, there is a question......
Well said Toppers. I'm sick of this kind of bullshit on here and the internet in general - trying to use the threat of reputational damage to leverage a result. What happened to ask nicely, wait patiently like a normal adult?
Silverfish replaced an ISIS BB on warranty for me in 2003. A couple of months ago it gave up the ghost.
#notfair
#notgoodservice
😉
I just got a beer in, can someone please kick off.....
Please don't refer to them as ISIS bb's any more, it's the 'so called' ISIS BB.
Anyway Silverfish are ace, we have found that no one really knows when anything is arriving, it's all made up.
They do but as the bike came as part of a complete build, it's still technically Lapierre and therefore Hotlines.
It generally doesn't work like that.
Problem with a Shimano part on a Trek? Warranty part sourced through Madison
Problem with Suntour forks on a Specialised? Warranty through Greyville.
Both of the above are warranty claims I've personally handled
Brands don't generally keep stock of all parts they fit to their bikes.
Anyway Silverfish are ace, we have found that no one really knows when anything is arriving, it's all made up.
Only time I had a warranty claim with a RaceFace component they sorted it out very quickly.
Ahhhh. Thanks for the comments - It's making me feel all warm 🙂
Or it's because I've wet myself . . . again.
As for the ISIS BB Jam1974 - which one was it? We might still, genuinely, hold stock of bearings.
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My only grievance with silverfish is I couldn't afford the cinch fat bike crank and had to get a cheaper race face one instead, if Richie send me one over all will be forgiven. 😉
Hi Richie, I will check. The replacement you guys provided has a grease port which the original didn't.
Unless I've missed somthing the op has gone rather quite.
And to add on the odd occasion I've had warranty dealings with silver fish they have been great and far better than many
Geoff, are you there? Is your big buddy back on the trails?
Have you been paid to keep quiet by richiethesilverfish?
I've been lied to by so many throughout my life, I really need some evadunce.. Has that wheel arrived? I want postal marks and pitchers
Don't leave me hanging friend xx
We deal with Silverfish and they are a really helpful bunch of guys/gals. Rep is ace and the customer service is pretty spot on. Chapeau to Richie (for once again) addressing matters on a public forum.
Andy
bikehaus
evadunce.
Oh! That's good. Very good!
Good news, looks like the wheel has finally arrived 🙂 shame he's missed 6 weeks of half decent weather to go riding 🙁
[i]shame he's missed 6 weeks of half decent weather to go riding[/i]
for which he's blaming the retailer?
younggeoff - Member
Good news, looks like the wheel has finally arrived shame he's missed 6 weeks of half decent weather to go riding
Erm.. optimistic, I'll give you 2 weeks max interspersed with drizzle...
😉
shame he's missed 6 weeks of half decent weather to go riding
I would suggest he (or you) look at this timescale a little closer . . . .
Richie, that's not on. My kettle had boiled in anticipation, now it's gone cold again. Now i have to go and boil it again. Can you make up your mind if we're having a proper biscuit session or not?
Sorry theotherjonv - that's all you're getting.
Besides, biscuits are bad for you. It's you I'm looking after 🙂
He should race Bob - that'll burn of the fattybumbiscuits 😛
This is why distributor at all cost try to stay away from end users!
It generally doesn't work like that.
Problem with a Shimano part on a Trek? Warranty part sourced through Madison
Problem with Suntour forks on a Specialised? Warranty through Greyville.Both of the above are warranty claims I've personally handled
Brands don't generally keep stock of all parts they fit to their bikes.
Well that is were the whole industy has gone wrong. I deal with such request on a very regular basis for parts on various bike we can't have
1 because we're an ASM business
2 because basically you should ask for the part directly from the brand
3 most of the time I have no idea of the part you need
Then the brand may or may not contact the local importer but that is a whole different story.
Then obviously you have the specific contract between two manufacturers, so depending of the brand of the bike the local importer the answer may be different 😉
To close the story short, well done on Rich.
Well that is were the whole industy has gone wrong
Well not really mate!
There's lots of identical parts fitted to many different bikes, so that would mean that every brand would have to stock every Shimano, SRAM, Rockshox, Fox etc etc etc part that they fit to their bikes. Not practical...! 🙂
Well when your ducat is broken down, you call a ducatti dealer 😉
Same for a car you call the car dealer, not the manufacturer of the part
Then the manufacturer should contact the provider of the part. It is indeed easier for the brand which OEM range is identical to the ASM one.
To be fair two things really piss me off on the phone having a final Customer, and worst, having a final Customer who want help with his canyon...
I can't think of any brands that don't direct dealers/customers back to the distribuor of the part. Who do you work for Juan?
And incidentally Richiethesilverfish told me my Race Face body armour order had absolutely [u]definitely[/u] been sent out on three seperate occasions before it finally turned up! 😉
Did I?
Doesn't sound like the kind of promise I'd make.
You sure I didn't say "I've definitely received your order, doubled it, added some more and will ship and invoice you for it sometime in the future"
That's far more my style . . .
I've not read the thread so I maybe speaking out of context as it's progressed but I'd just like to pitch in that I experienced great customer service from Silverfish in relation to an out of warranty claim. Rich was prompt in answering Emails and ensured dispatch of a charitably discounted frame was speedily and efficiently handled.
I can't think of any brands that don't direct dealers/customers back to the distribuor of the part.
Well Specialized to start with, Scott as a second, Kona are the first that spring to mind.