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Hello all, mate of mine has a nice Lappiere fitted with Easton Vice wheelset. He had a problem with the rear wheel, the inner drive ring that the pawls engage with came loose resulting in no drive being transmitted. So he contacted the retailer who advised him to send his wheel in, they received it, checked it and said yep it's knackered and promptly sent it off to the distributor Silverfish. 6 weeks later he still hasn't got his replacement / fixed wheel having been promised it twice in the last three weeks by Silverfish. He was originally told by the dealer that it would take 2 weeks max to get sorted.
What are your thoughts on this LACK of service.
If it had been me I'd have kicked off big style with Silverfish
[i]If it had been me I'd have kicked off big style with Silverfish [/i]
When in fact it was the retailer you should have chosen to sound off at as it's their responsibility to get it sorted.
Who was the retailer, btw?
as a recent thread proved, '[url= http://singletrackworld.com/forum/topic/uk-bike-store-being-funny ]my mate[/url]' posts tend to have three sides. your side, his side and the retailers side.
I can't wait to hear richiethesilverfish's side...
Er, why do you assume its silverfish and not your dealer?
He should be kicking off at the retailer, they're the ones holding his money and they're the ones who should have given him a new wheel or a loaner by now.
In turn, they should be the ones ranting at the distributor, because the shop's race team is a wheel short because they had to give it to a customer whose new wheel still isn't fixed by now.
Almost worth creating a sticky for this, it comes up so often.
Tbh, things can easily get confusing when dealing with warranty claims and distributors.
I have found the Silverfish guys in the past to be helpful and sort it out logic even if a little costly but that's bikes for ya.
I hope you get kicked off at for just posting up trash like this on your mate's behalf.
I'd love some more facts before I get out my trusty pitch fork.
Do we know why there have been delays and what updates have been given to the dealer during the 6 weeks?
Silverfish don't distribute Lapierre.
Get the **** in, just as I was about to do some work.
Brew is incoming
At a guess, they do Easton though?Silverfish don't distribute Lapierre
Silverfish don't distribute Lapierre.
Damn, Brant beat me to it!
Hotlines Europe Ltd is the company you (well actually the retailer) should be speaking to.
Maybe that's why it's been 6 weeks, they're talking to the wrong people... 😳
At a guess, they do Easton though?
They do but as the bike came as part of a complete build, it's still technically Lapierre and therefore Hotlines.
I see. What a tangled web we weave.
Crazy legs, you're assuming that the Eastons were oem fitted and not purchased aftermarket.
now this could get interesting. 😛
Hob nobs anyone? Kettles on.
Anyone have any crisps? I know, I know, but I've eaten a fair few biscuits already.
Easton Vice fitted as stock here - http://www.lapierrebicycles.com/2014-bikes-mountain-all-mountain-zesty-am-727
I have hob nobs to hand.
[i]this bike is ready to shred[/i]
mostly.
spoke directly to Silverfish last monday who assured him it would be posted to him (not the retailer) directly to avoid further delays and be with him for Wednesday. If they'd said we're having problem with supply it's going to be delayed that's fair enough. I've dealt with Silverfish before and had mixed experiences.
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Poor little fella is trying his best..
^ That little fella is James. Trust me, he's a knob. Owes me £5.
Hello Younggeoff
I would suggest that your friend speaks directly with the store in question.
Needless to say, the info that I have here in front of me does [i]not[/i] tally with what you're saying.
I'm not going into the ins and outs on a public forum but if he would like to speak to me directly I'd be more than happy to do so.
I can also confirm that the wheel has already left so should be with him today.
Oh and Sandwicheater - That's Bob. James left two years ago.Bob's pretty annoyed you're besmirching his good character.
[i]I'm not going into the ins and outs on a public forum[/i]
*is disapoint*
James.... Bob.... they all look the same........
racist
I'll have you know I'll race anyone!
You wouldn't wanna race Bob.. .
There's at least one member on here that know what I mean if I say "Brunters" 😉
I'll have you know I'll race anyone!
I now have tea all down my tie.
Too measured a response from Richie - can you not kick off properly, it's far more entertaining....
I expected more from this thread.
*sulks.
Reading between the lines, i'd be pretty pissed off if i was the op
Hello Younggeoff
[s]I wo[/s][b]u[/b][s]ld suggest that you[/s][b]r [/b][s]friend spe[/s][b]a[/b][s]ks directly with the store in question.
Needless [/s][b]to [/b][s]say, the inf[/s][b]o [/b][s]that I have here in front of me does not ta[/s][b]l[/b][s]ly with what you're saying.[/s]
[s]I'm not going into the ins and outs on a pu[/s][b]b[/b][s]lic for[/s][b]um [/b][s]but if he would like to speak to me directly I'd be more than happy to do so.
I can also confir[/s]m [s]that the wheel has [/s]already[s] left so should be with him today.[/s]
U R A TOOL BUM!! This sh1t just got serious.
IGMC
quiet day at the office is it, Sandwicheater?
😥 Yes, yes it is.
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It's very poor service from Silverfish.
We all came into this thread expecting a public lynching or at the very least a flogging.
And you've been REASONABLE! And POLITE! 😯
Richie, please go away and think about what you've done. This is STW, there's no place for behaviour like that.
*reported*
This thread promised so much. I got biscuits and everything, I was expected a few good pages. But as usual I just feel used and slightly disappointed.
😥
The wheel is on it's way now Geoff; successful post I reckon 😉
I can also confirm that the wheel has already left so should be with him today
unless they put it on a hotshot courier, sounds like it left earlier in the week...
Why do the 'mates' in these kinds of posts never actually seem to make the posts themselves . . . .
Why do the 'mates' in these kinds of posts never actually seem to make the posts themselves . . . .
I have loads of mates that wouldn't be seen dead on STW.
Then again, I don't start threads on their behalf every time they have a grievance with someone.
I feel so let down by this thread! We really need more details 🙁
Why are silverfish involved if they don't sell the products?
I've boiled the kettle 3 times waiting for this to get good!
Ruined by politeness 😉
They do sell the products but in this case they were OEM wheels so the 'mates' real beef was with the shop, then Hotlines and Silverfish should have come a distant 3rd, if at all. It may have taken longer than they'd have liked for it to get sorted but this kind of thread title is just inflammatory bollox designed to shame the wrong people into action.
I deal with Silverfish on an infrequent basis and have always found them to be very good. Come to think about it, I may start a thread to that effect.
Has the wheel arrived yet??