[Closed] Phone Number for Superstar?

Hobnobs anyone?

I'm on a diet so I'll stick to some fruit thanks, maybe a glass of Tango...............

fruit nice pun there sir.

Tango you say? Bravo...

Why do you need to contact them?

gingernut?

I wish to discuss a missing order.

Is there something I should know?

Let's just say that Neil (Mr SSC) has some history on here and his customer service has at times been 'interesting'...

As long as you don't use a rock to crack a nut, you will be fine.

and his customer service has at times been 'interesting'...

It's not interesting it's shit

Just for the voice of balance, my experience has been fine. Head on my seatpost came loose, good communications, simple process, turn around time of about a week. Have you tried email - when i've sent questions I've had a response within a day.

thomthumb - Member
gingernut?

racist

Try an email, or even through facebook as both are checked by superstar

My own experience is good. But I think they're a bit buried, just got an answer to an email I send 6 days ago.

Superstar Components
Tel: (01522) 705121 - Text Number
Unit 21 Gateway Park , LN - Map

From bt.com, directory enquiries

I ordered a chain device yesterday. Email says its been dispatched today. So far so good.

Nothing but great service and products here, this superstar and previous incarnation bashing is getting very boring now!

I'm not publicly complaining about SSC. I just find it very frustrating that they don't answer the phone.

Thanks for the number, I will try it in the morning.

Hope they are not answering so they can get my package dispatched!

😉

Ah- someone on Bikeradar just pointed out they were at the london cycle show over the weekend which would have messed them right up, same thing happened around the world cup last year. How long have you been trying?

[url= http://www.pure-race.com/ ]These Guys[/url] are in the unit next door, was after a dropper post for the mega and Superstar had the last ones. Was not easy to get hold of them.

I think there answerphone must have run out of tapes, e-mail server full etc. might be quicker to pop over there

That number is for 'We Buy Any Car'!

Still no answer today. Not really a good way to run a business.

If they are away, it's not that difficult to leave a message saying so. Grrrrrr

It would appear that they are in, just not answering the phone. I received an email saying;

[i]'Hello we are flat out at the moment sorting deliveries and returns made via the website. Please email your problem for the quickest response

We apolagise for the delay in getting back to you we have been very busy over the last few days due to the Jan sales'[/i].

I have had good customer service from Superstar and had my uppy downy seatpost rebuilt and serviced foc about three times so can't complain.

Plus they include sweets in their packages. Which is always a winner!

Ordered Friday and dispatch email on Friday too.

Nothing as yet - which is unusual as generally very good.

Hopefully goods have actually been dispatched as per email notification they had been.....

These Guys are in the unit next door, was after a dropper post for the mega and Superstar had the last ones. Was not easy to get hold of them.

I think there answerphone must have run out of tapes, e-mail server full etc. might be quicker to pop over there

PureRace ARE Superstar - they are one and the same, its no co-incidence they are next-door, its the 'distribution' side of Superstar.

As you can see here:

Companies gets busy, im sure if you give them a chance they will get back to you - too much growth too quickly?

'Hello we are flat out at the moment sorting deliveries and returns made via the website. Please email your problem for the quickest response

We apolagise for the delay in getting back to you [b] we have been very busy over the last few days due to the Jan sales[/b]'.

No they haven't. They were at the bike show in London.... Unless he has taken to having a double...

PureRace ARE Superstar - they are one and the same, its no co-incidence they are next-door, its the 'distribution' side of Superstar.

Exactly and they do know how to answer the phone and pass a message across!