All that sounds pretty unsavoury on what was probably a significant outlay. The Fox and Shimano issues I’m surprised at - I would have thought these would have been greased at the respective factories and therefore you are unlucky to get two dodgy components from different manufacturers on the same bike. Doesn’t absolve Orbea mind you but it’s quite likely they just get these things out of the box and attach to the bike without much thought. Those motor/charger issues are unacceptable really, can you not get the whole lot replaced as not fit for purpose?
I would not leave it charging unattended at any point if I were you..
Surprises me really as we’ve got 2 Rise M10’s and they’ve been pretty faultless once I’d ditched the crap standard headsets.
Wow, that's bleak. I absolutely love ours. Forks are silky smooth. Brakes a bit meh I admit.
I'm going to have that discussion about not fit for purpose but I've sunk so much into the forks and other bits as the basic 36 is rubbish compared to my RS Ultimate so had an andreani piston fitted at the same time they did the bushes warranty. Plus new brakes, drivetrain, and wheels cos the stock were crap! Triggers broom so not sure what i could actually give back. Also put a shorter stem n carbon bars on it!!!
TBH, I've not had much luck with shimano mechs full stop. SRAM runs flawlessly but the XT just seems to crap out and give clutch issues after getting wet n gritty. Way too fussy a design. Had 3 bikes all go the same way. Just the orbea went that way about 2 years before the others!!
Charging wise is seriously annoying as I'm so OCD about batteries. Always used a timer to shut it off at 4.5 hrs. Backto the shop with it tomorrow so will see what happens.
At lease I have warranty and at least MTB Monster is fairly local to me. Once thing I made sure of with electirc. Didnt trust second hand and wanted warranty and didnt want a shop at the arse end of the country cos bike was £50 cheaper.
Still leaving a sour taste.
Surprises me really as we’ve got 2 Rise M10’s and they’ve been pretty faultless once I’d ditched the crap standard headsets.
Mines the H15. In hindsight all the hype is about the M series. Everything I can find online about problems (mainly the battery discharge issue) seems to be Hydro version 🙁 Justs my luck.
The headset I havent had to touch! That's been faultless!!
My Bird's bave been the best bikes ever so was holding out for their ethic. But delays and so on and its still no nearer market. Wish I'd held out and just carried on being "accoustic".
Mine is a H15 too. I cleaned and checked my linkages last week and they're quiet again, I won't loctite if it's needed once a month as that interval is ok for me, if it was twice a week I'd be grumpy.
Sadly the end of my charger has got broken in van/garage and new one is £119 but currently works fine.
Rode mine today 👍, sounds like you've got a rogue Friday afternoon bike Silas 😞
The linkage saga , had mine replaced under warranty , complete assembly, no quibbles , I reckon Orbea know it's an issue and replace as and when they get a claim?
As for the brakes ? I was advised to change to 4 pots from new , I opted to see how I got on . They've been fine for the 18 months I've had the bike but then again my style of a riding doesn't lend itself to massive anchors 😔
Have joined this conversation late (Orbea Occam M10 2022 owner) but:
Aluminium shock bolt seized into my carbon frame with a massive amount of creaking. The bolt could not be removed.
Replaced the frame under warranty and the new shock bolt was aluminium again !
A stainless shock bolt is available from Orbea - why they don't supply these as new is beyond me.
Bike is now creak-free but thought I'd mention it.
The stats you guys are giving arn’t a million miles away from what I’d guess a full fat ebike has to offer
A mate of mine has the Rise (carbon but not sure which model it is) with the range extender, I have a Whyte E-160 with the 750wh battery. The range extender combined with the weight difference means we can cover more or less the same distance/elevation, I'm just a bit faster up the hills on mine. He had given up mtb's a few years ago and had gone road/gravel only but is absolutely loving the Rise so far
Went to the bike shop today for diagnostic.
Add battery failure to my list of issues. After 400mls!!!
Yet another warranty claim on top of the warranty claim i raised on the charger last week so now gotta wait a month for orbea to ship a new battery.
Bike shop also raising the “not fit for purpose” with orbea but from their experience with orbea they’ll say “forks, not orbea. Mech, not orbea. Brakes, not orbea. Hubs, not orbea. Battery is and they’ll say “thats what warranty is for”. So only real option will be legal fights and CBA with that. So fix and flog me thinks.
slightly worrying that the bike shop has already experience that not fit for purpose with orbea!!
live n learn. Wont be buying a brand designed in sunny dry climates.
My H30 is now enduring its second Peak District Winter and has covered over 4,000km.
No problems, other than the creaking arms and a few parts wearing out (as expected). I did sensible mods from new: stuck a piece of paint protection film over the power button (keeps water/grit out), Mudhuggers, and replaced Marzochi fork with longer Lyriks (much better at 160mm than 140mm). I also changed to bigger discs (203mm) but kept the standard cheapo Shimano brakes.
The splined linkage arm design is crap. The arms just don't hold properly on the spline: they tend to "walk" about on it. I assembled with the correct Loctite and it's been silent since. The slightly vague feeling in the rear end has gone too.
Replaced parts owing to wear are: tyres, chains, pads, lower pivot bearings, dropper cable (a pig of a job) and headset.
I bought a range extender that was on sale. Used it once but sold on as I didn't need it and didn't like the added weight. The Shimano motor can be a bit noisy at times. My battery range still seems fine.
I'll probably change it for a Trek Exe later this year, but my ownership experience has been positive overall.
I think i could cope with what I’ve had to replace IF i’d done big miles.
but at around 400 mls i consider it pretty shocking bordering on disgraceful.
i suppose there’s lemons in every brand but I thought some of the comments in the emountain bike magazine 2023 “big test” were pretty telling…….
half the bikes had problems and some of the bikes didn't make it through testing! Most problematic were the lightweight end of the market and those with what I’d call new kids in the block motor brands but across the range tested there were all sorts of niggles and issues and bad design like displays sticking out front ready to snap off at the first fall.
as my riding mate says “consider it the pioneering early days of ebiking. 10yrs time it’ll be like acoustics are now. You’re a pioneer…..” 🤦♂️🤦♂️🤦♂️
I’d settle for it just working!
H30 here, 14 months old, just under 1800km. Similar experience to Stanley, although I also use mine around town so probabye not as gruelling a life. Also replaced forks with Lyriks, 4 piston brakes and larger rotor up front. Saddle had to go. Creak is the only issue I've had, even the dreaded headset is hanging in there. Invisiframed, but paid special attention to the power button, and change the film periodically, keep the charger port clean and dry. Only wash the motor area with a cloth, and dry it off afterwards. Having said that, the bike is under a relatively thick coating of dried mud at the moment, haven't cleaned it at all other than drivetrain after last few rides, reasoning the dried mud will keep the water out.
Update in my bike. Got to take my hat off to MTBMonster and orbea. I complained to MTBMonster about not fit for purpose when i took it in. Fully expecting to be told to go forth by Orbea.
No quibbles at all from Orbea or “Can you provide some more info”.
Warranty Replacement Charger
Warranty Replacement Battery
warranty replacement new style linkage which is apparently better at keeping the elements out.
Linkage is possibly a sign they know its not up to scratch for UK bad weather but either way I bought new for warranty and Orbea has been faultless. They could have been awkward about everything but they havent.
credit where its due!
fingers crossed its cool running from here on out! Only the frame, dropper and motor are left unreplaced now 😬😬😚
When you say linkage you're talking about the arms on the upper pivot/shock/chainstay that's different on the new 23 models ? Doesn't use the torque tool ?
Yeah - thats the part. TBH I have no idea what the difference is. Just got a message from the shop yesterday to say its all being sorted with the new design. <br /><br />Haven’t really kept on top of the differences in model year other than seeing some things are 2022 year specific. Like battery and other electrical parts IIR.
got a month to wait though as the battery has to go overland rather than air ☹️
Silas that was my experience with the linkage , replaced the complete section no questions asked , seems like they realised there was a problem and sorted it .
@oldfart was that because you had an issue or did you bring it up with them for another reason?
I think the new style linkage is 2 parts rather than 3. Rather than 2 arms fitting onto the axle, The NDS arm and axle are one piece and the DS arm bolts up to that.
Removes half of the problem of it coming loose but I'd still be using loctite on the splines personally.
I think you're correct
Well... Mines gone back to whence it came after throwing a E010 that wouldn't go away.
Checked for water ingress/ corrosion around the motor and charge socket but despite being wet and filthy inside the frame, nothing to see really.
Shop raised it with Orbea. Orbea passed it to Madison as a warranty claim for the motor.
Fingers firmly crossed at this point.
On the plus side, rode my hardtail for the first time in a long time over the weekend. I actually really enjoyed it even if it did highlight just how lazy and unfit I've become from riding the e bike. Pretty shameful really as it always feels like I'm getting a really good work out on the Rise. I'm definitely not!
I know that feeling!
I usually cycle commute to work 1 day a week to get some miles in. 18mls each way but if theres a westerly on the way home it. Feels like 180mls!!
Got a month to wait till the phoenix rises again so on my AM9 for fun. You forget just how much you have to work without a battery!!
Is that a month wait for the warranty work?
At least you've got the commute to keep your fitness up. Great time of year for it too!
Yeah - a month for the warranty. Battery just stopped working and for whatever reason orbea only ship batteries overland and not by air. <br /><br />
i guess too much risk of blowing up a plane!
Yeah – a month for the warranty. Battery just stopped working and for whatever reason orbea only ship batteries overland and not by air.
Wow - coming from where, to take a month? If they have no batteries in Europe, that's pretty telling
I just assumed spain but now you mention it I dont know.
lead time is “about 3 weeks from acknowledging fault to delivery”. Plus a few days diagnostic and test to confirm at the outset followed by a few days at the end to fit it in and test its all working.
I actually really enjoyed it even if it did highlight just how lazy and unfit I’ve become from riding the e bike. Pretty shameful really as it always feels like I’m getting a really good work out on the Rise. I’m definitely not
You forget just how much you have to work without a battery!!
Two slightly concerning posts there... i know it comes up a lot in Ebike threads and i'm trying my hardest not to end up in the same place and losing any fitness i have/had. I think it just kinda sneaks up though, a few Eeb rides here, a few BPM less and less and next thing you've lost 20%.
Two slightly concerning posts there… i know it comes up a lot in Ebike threads and i’m trying my hardest not to end up in the same place and losing any fitness i have/had. I think it just kinda sneaks up though, a few Eeb rides here, a few BPM less and less and next thing you’ve lost 20%.
The thing is, it's always felt like I've been giving myself a good workout on the Rose. When I got it, I was fairly fit. More endurance that sprinting kind of fit. I prefer longer rides to flat out fast ones for an hour.
When I got it I was heavily reliant on the assistance and rode basically everywhere in trail (at 42nm). Everything else felt like waaay to much effort. The more I've ridden it, the less I feel dependant on the assistance. I always ride with it off for as much as possible and tend to keep it in eco (22nM) for the majority of the ride (usually 30+ miles and usually 1000' per 10 miles) Onlyi only really use Trail towards the end of steeper, sustained climbs and very occasionally Boost if I want a bit of overrun for clearing something technical or stupid steep.
Then, as the ride goes on and my legs get tired, I use more and more assistance.
I've felt like I was constantly improving and could ride further using less battery every time I went out. It really felt like I was keeping fit and seeing improvements.
Sundays jaunt around Surrey Hills on the hardtail showed me that while I've still got power in my legs, the rest of me can't keep up any more. I could tell just by the amount I was sweating and how heavy my breathing was that I was working far, far harder. Even though on the Rise, it feels like I'm working hard, it's not even close!
When (if) I get it back, I'm going to drop the power in Eco and Trail by a few nM to make life a bit more difficult for myself. I only really get to ride once a week but I'm going to split the days up between the Rise and the hardtail to try and keep a bit of fitness going.
H30. Coming up to two years.
-Brakes are terrible- replaced with 4 pot
-Fork is cheap, but just put up with it and took some air out
-put some invisiframe over the power button to protect it from water.
Apart from the fault less lovely nearly 2 years of joyous cycling. Have loved it. If you can afford it, or can get it on C2W then recommend it highly
If anyone is looking for a Speedbox I've put one up for sale on here. I won't need it
Latest experiences
got my new charger and battery under warranty. All good there.
got the new linkage under warranty and fitted by bike shop….all still sh1te there 🤬🤬
Linkage bolts came lose after 10mls.
75 miles and bearings creaking like mad. Stripped it down to find frame bearing grinding on the drive side. Despite the seals the bearing was full of brown crud. Cleaned and relubed and smooth but not yet ridden because…and put the besring seals on THE CORRECT way round as they were back to front.
whilst its was stripped i found one of the new shock yoke bearings also grinding. Seals are so small and being double row I need to pop this out and will most likely just replace.
i also found the yoke bearings have been installed the wrong way round. According to new blue prints the protruding inner bearing race should face outwards but mine were facing inwards. Probably means the bolts wont seal yhe bearings as well as they should.
and whilst it was strip I also found the end of the bolts that fix the seat stays onto the home looked might knackered. Almkst lime cross threaded and non-drive side seemed to have the final portion of thread missing!
seriously p’d off and just had to order a load of new bits for it.
should i take it back, probably but it’d be off the trails for another 6 weeks vs. 2-3 for parts from orbea and DIY and I know it’ll be done right.
🤬🤬🤬🤬
A lot of that sounds like the person fitting the parts perhaps didn't quite do it right.
I know the linkage bolts are very soft and it's easy to damage the threads trying to force them into alignment (learned the hard way). There's a certain order to connect the linkage up that minimises the chance of ballsing it up.
I'd say you should speak to the shop, I do t see that you should be having to pay out for new parts that they've (seemingly) damaged or fitted incorrectly.
The seals you mention, are those the external things that sit between the rocker link and the upper pivot bearing? I know they were introduced on the carbon frame last year and wondered if they were worth adding.
The seals are external do sit between the rocker and bearings. From the blue print they’re directional and probably do offer slightly more protection from the elements. But given our swampish environment ATM they seem to have made naff all difference.
Well maybe I was a little harsh about the bike shop & bearings.
orbea blueprints are a little misleading! DR10177 bearings are none existent. Could only find 1017 bearings in UK so ordered from orbea.
Seems like No difference between 1017 and 10177 bearings! And where the blue prints imply the inner lip is inly on one side of the bearing its actually on both sides so the bearing is NOT uni directional as the blue prints imply.
hats off the bearing pro tools too. Their press and drifts are superb. Postage really quick and helpfulness top notch.
New bearings in. Hardwear to fit tomorrow then its back and running. For a couple of rides at least…then I’ll be doing it all again no doubt!! 🤬🤬🤬
DR10177 are real. And the same.
DR10177 are real.
whats the difference? I ordered some 1017 from UK a d the 10177 from orbea. Writing on the seal is too small for my aging eyes but i cant see any real world difference! Dimensions are the same.
This website is so broken.
Which UK bearings did you get? Both should have inside and outsides seals, I expect. Different colour each side?
Website is so slow! Just seen your amendment.
i got the DR 1017 2RS from Kinetic Bearings. Air Velo sells DR 10177 2Rs but they’re the only place with 10177’s listed and piccy has black seals. whereas everywhere else lists 1017 and shows red seals which is whats in the bike and what orbea sent.
red seals both sides and visually identical. Unless its something to do with the race inside i think as you say, both are real and both are the same!
just seriously annoying that they’re the smallest bearing on the bike and twice the price of all the others! Hope they last longer than main pivot and linkage bearings.
Orbea currently teasing an update to the Rise - any of you "users" know anything about that ?
In terms of geometry I'd guess it will mirror the new Occam - probably the LT - so 160/150 travel. Slightly slacker geo. Headset cable routing (ugh)
It will still be the Shimano motor and I don't think there are any announced upgrades to that.
My dealer said it will mirror the Occam in geometry (so choice of trail or LT versions). Supposedly getting slightly bigger battery and full 85 NM power from the motor but still coming in a lower weights than previous similar numbered models. Shots released by mistake showed it to also have the lower BB diagonal brace of the Occam/Wild. Also confirmed headset routing which is a major turn off for me and many others I reckon.
