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do you know the frame serial number? may be worth emailing a few people with it...also google alerts.i used it a few years back and got a few items id lost
I can. It's just contracting out of s32(2) SGA.
To me that means the buyer makes the decision, on if they want to insure it them selves or leave it to you. If they say nothing, then your still legally responsible to get the item to the buyer. Just because you say its their responsibility doesnt make it so.
the issue with trying that on eBay is that it's probably against their Ts&Cs and as such you'd lose a claim.
Interesting point. I'll look that up.
(Although, of course, disputes are a matter - ultimately - for the courts. I'm not certain ebay has jurisdiction over the English legal system..!)
ParcelMonkey have given me full refunds on 2 sales that failed. Both bike related. 1 bike, 1 Thule rack.
They took 3 weeks... but gave me full value.
What really gets my goat is the new feeback system where buyers can leave 1,2 or 3 stars feedback for postage, and complain about high postage cost in the feedback! if you dont want to pay £6 postage, dont bid! or at least bid 2or3 pounds less than you would be prepared to other wise. For this reason as stated above i now generally offer free post on most items - that way i usually get a little more for the item and no complaints of high postage costs
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I've gone the opposite way, cheap item, expensive post. You don't pay ebay fees on the postage charge. I'll take the hit on my postage rating (still got 100% poitive overall) I think people have enough nouse to factor it when bidding. I note that thye still take the pypal fees on the postage charges though!
Has anyone actually manage to do a successful claim from Royal mail? I know I haven't, I never pay for extra insurance simply because they rarely pay out. Just make sure you cover yourself with a Basic tracking number because Royal mail PayPal & eBay are not on your side.
I did last year, sold a stem on here, sent recorded but never arrived. Went through their claims procedure, and it took a few months, but I did get the full value back from them, although I must admit I wasn't expecting to be successful!
Whenever I sell anything, I [i]always[/i] make sure it is signed for, and that it is insured for the full value.
I lost my fox36s to parcelforce. Persistence and complaints win.
godzilla - MemberHas anyone actually manage to do a successful claim from Royal mail?
Aye, half a dozen times or so... Only one that wasn't succesful was the one I completely ballsed up.
Sold dozens of bits through ebay (from cheap/small to expensive/large) and never had a problem. I always go to our local Post Office and use them - and ensure its insured/signed-for. Small stuff is wrapped in black plastic and larger stuff in whatever cardboard box I had.
Only problem I've ever had was one buy (envelope turned up empty), and even then it ended up only costing me a tenner so CBA to raise a 'theft' note with the Police as required by ebay/Paypal.
[i]Do you have to refund the buyer before you get the refund?[/i]
And to me, you refund the Buyer first.
Do Parcelforce say they have a signature? Have you asked to speak to the depot manager and asked him to interview the driver (i.e. did he deliver and can he remember what the person who signed for looked like).
Its 'odd' that its gone missing IMO. Only once did it happen to me and I was fairly well convinced it was the Ebay buyer. Anyway I made him wait for his refund until I got mine (before the days of Ebays ownership of Paypal). Parcelforce sent me countless letters with 'if you dont reply within two days we'll close the case' requesting menial/silly bitty information. After the third one I called the Service centre Manager and said I wanted the Police involved. I received a cheque two days later.
How much feedback did the Buyer have? Its worth watching/if its close enough...a visit 😉