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They could claim the usual "we reserve the right to alter specifications" thing but this seems pretty fundamental. If they are as good as folk on here seem to think then surely they can just supply one as advertised - after all, they're built in-house. They can't have suddenly forgotten how to do it.
My only issue with that is the fair whack of money I've spent having it invisiframed.
I don't think they can legally, or morally, be held responsible for that.
I'd imagine they will sort you out one way or another. They've certainly always treated me very well.
Disappointed with this 1x revelation and that could lose them a sale in the next year.
I just mean in terms of if they offered to swap the frame. I'd lose out big style.
Either way they definitely need to update the website as it clearly shows and states mech compatibility.
Anyone else got a mk2 that didn't have guides?
Hope it and sure it will pan out well for you mate.
Lovely looking frame there I'm about 6 weeks away from getting one myself, are there many places that are happy to give a bit of discount on the Retail price ?
Shaungero.. I was in contact with a few shops as I was getting conflicting answers in reference to bottom bracket compatibility, wheel upgrades and custom colour charges.
I was dealing with Sunset MTB, The Riders Guild and Singletrack bikes in Dunfermline, I ended up placing the order with Singletrack bikes which is a bonus because they are loacl(ish) to be here in Dundee. All 3 were willing to participate in some discussions on price.
I ended up with a good deal so definitely worth shopping around.
Just factor in a 1x11 drivetrain ha! I didn't!
Cheers for that, I will do
Orange will sort you out. It's a big enough mistake/change to spec that they'll have to sort you out. Giving it a different bb, fork, headset etc is change to spec, but removing a key part of the frame really isn't.
Something must be going on over in Halifax...
I managed to order the wrong headset working on their incorrect (although usually excellent) FAQ page information this week!
I'll be making the call tomorrow.
I really don't want a refund but I simply can't afford to change an entire drivetrain.
Well, you've got to make up your mind what you're after before you call them 😆
Ha ha ha!
Well it's frame I've wanted for ages! Ideally just a way for me to run the drivetrain, maybe an extender and a nw chainring.
I've a triple crankset and a 10-36 cassette.
Like I said, I've had this frame prepped and wrapped so exchange would leave me a lot out of pocket!
What do others reckon I should do?
Just ask for a replacement and say you need it wrapped, if they don't make them with the bits you need anymore them hit them up for a extender and nw chainring.
Sure it won't be a problem for you as your not in the wrong at all.
Awesome.
Hopefully they can update the site so others don't end up in the same boat. Rubbish getting excited for a new build and not getting it done.
Cheers for the advice everyone.
I have a superstar 32T NW chainring that I purchased a while back when they were 15% off which I would be happy to donate to you mate.
As for the spec changes.. There seems to be a break down in communication between Orange and the dealers as I was told by numerous shops that a Hope BB couldn't be fitted with the chainset on a Pro and that Hope didn't make a 30mm BB, I had a look on Raceface website for axle diameters and emailed Orange to confirm a standard Hope BB would fit. Also had issues regarding wheel options, when I checked the shops websites the next day they had been altered with the correct information.. Well done me!
Has Orange been taken over by On One/Planet X or is it just a Yorkshire thing?
Yeah, I appreciate the offer mate. I'll see what they say tomorrow.
Regarding the specs, that's on the Orange website. No mention of no mech whatsoever and all the pics show it.
I get specs can change for equipment but I agree with Rickon, removing front mech guides is a huge change.
Yeah it is a bit misleading and the website needs updating ASAP. Hopefully they will do the right thing and offer you an XT cassette with 40T big ring.. Just reply back on this thread if you want the chainring mate.
The website also needs a bit more in the way of product info and pictures of the colours aswell, it's hard to get an idea of the colours from the pics online and the wee coloured squares. No mention of stem length on the pro details either.
Orange Five?
3x10 drivetrain?!
Has STW gone back to 2012?
I hope you get it sorted.
Ha ha ha it was more just a case of that's what I had. I was running it as a double though.
So mini update.
The shop I bought it from offered a refund or to sell me the drivetrain at cost.
Orange offered an exchange, I explained the mid build/invisiframe problem and they are getting back to me.
Hopefully it'll get sorted FOC or I'll be getting a refund as I simply can't afford a new drive train.
Fair play so far both have admitted the error and seem to be willing to help.
Nice one mate.
I reckon it'll all end ok one way or another.
Good stuff, I hope you manage to get sorted with a suitable 5 frame or some kind of deal on a drivetrain.
Cheers mate, hopefully asap as I want to finish the build.
Really don't want to wait for another frame and have to have it wrapped again.
So final update.
Massive that's to Orange, spoke to Mark today, what a nice guy.
Explained the situation of the range change etc and set me up for a 1x system.
Always nice when you hear great things about a company but then it's backed up personally too.
Cheers for the advice everyone.
Thanks not that's
Good stuff mate. I hoped they would see you ok.. And they have. I'm more inclined to go for the new Four now by the way.. Keep us posted on pics when it's built.
Good one 😀
So what 1x system are they sorting you out with?
Be interested to see how you get on with it, I'm still on 3x10 but keep thinking of changing to 1x11..
Offered me a Hooe T-Rex and and NW chainring. Didn't need anything else but they offered if I did.
I'll most likely go 1x11 later this year but for now this is perfect.
Hope T-Rex sorry