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sick of people moaning about being charged reasonable amounts for jobs they can't or don't want to do and then claiming how expensive they are. couple of months ago i took my rear wheel to my lbs, i know the guys and get on well with them. I needed 4 new bearing for the rear hope xc hub, i could have done it myself but these jobs often take far longer to do than planned. dropped it off with them and asked them to fit it. Dissapeared for half and hour and returned, bearings fitted no labour charge, oh a quick re true as well. not long after did the same with a rear road wheel that had odd sized bearings, bearing cost me a fortune and this time they charge me 15 for sourcing the bearings and fitting them, seems fair enough to me. Not free but saved me hours of hassle. Guess i'll be using them again. THey understand that some things they can't compete with on price witht he internet but they do their best to make up for it with fantastic service.
Who and/or where is your lbs...no point praising them if you're not going to name them! 😉
Name and fame!
My LBS is Race Co Cycles Strourbridge and my story of greatness is this:
Dropped my bike off to get the brakes bled, ask when it will be ready, they say “this afternoon, we close at 5pm and it will be ready just before”. Perfect says I, so off I go out one the other bikes, on a much longer ride than planned, pretty much forgetting about the bike at Race Co. I only remembered it at 5pm so I thought I’d go and get it the next day. 5:30pm I get a call, “hi it’s Paul from Race Co, are you still coming to get your bike as we’re still waiting for you”, oh dear I think, I explain I am about 20 mins away so wouldn’t be there to nearly 6pm, “no problem, we’ll wait for you”. When I eventually did arrive they charged me a very good price, threw in a pair of pads as mine were shot and were not even slightly bothered about waiting around (or at least, didn’t appear to be). I dived to the shop next door to buy them a 4-pack, it felt like the least I could do.
I don’t get that level of service from anywhere else, bike shop or otherwise, so huge thanks to them.
My LBS told me they wouldn't face my new frame, "as it blunts the tool".
So a big thanks to them I have now learned to do all my own mechanics.
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Took a frame and a headset into Leslie Bike Shop, fitted there and then (cups and crown race anyway) for nothing, so I bought a pair of tyres from them. Bike shop at Glentress wouldn't even lend me a headset press to do it myself, being miserable bu**ers lost them a sale of some tyres.
Nothing but praise for Leslie Bike Shop (LBS, took me a while to realise what LBS meant when I first started reading stuff on here!) They have always been very good. Sadly, I now live 300 miles away.
Can give you a long list of cr@p ones though, CRC at the top of the list, their lack of help with faulty parts has lead me to avoid them for the last 5 years, Wiggle are much better, couple of 'above and beyond the call of duty' stories about them too.
you would expect an lbs to lend you a headset press?
lol @ blunting the tool!
And I'd say it's unreasonable to [i]expect[/i] an lbs to lend you any specialist tools. Some might do it occasionally as a gesture, but at the end of the day it's how they earn their money and their tools aren't cheap.
Alexpalacefan....was it a titanium frame?
Nah, good old DN6 steel from On One. Ti I could have understood, maybe.
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tbh I can understand any bike shop not wanting to touch anything with on one written on it!
tbh I can understand any bike shop not wanting to touch anything with on one written on it!
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