[Closed] Lapierre Warranty advice

the shop is responsible fort the sale under the sale of goods act, and items should be of merchantable quality, and have an expected life span.

Or some such words.

I awai the arrival of TJ, with the correct terminology.

*pats turner*
No help, I know sorry.

mcwyc - Member
take the offer of a new front end for £200.

Lapierre's warranty service is shocking which is why my LBS has stopped stocking them.

Thanks for the tip.
Forgot to mention, does the fact that I bought the bike as ex - demo with only a stated 6month warranty alter this 'sale of goods act....'?

You'll have a very hard time with SOGA after over 2 years of use, even though it's a reasonably common fault. Especially on an ex-demo since you can't vouch for the life it's had.

mcwyc - Member

Thanks for the tip.
Forgot to mention, does the fact that I bought the bike as ex - demo with only a stated 6month warranty alter this 'sale of goods act....'?

Possibly. But it definately does put a different light on the comments on the 2 year warranty!

But £200 for a new front triangle is a pretty decent offer for an out-of-warranty part IMO.

A bike frame should be expected to last more than a few years.

ygm

[i]Forgot to mention, does the fact that I bought the bike as ex - demo with only a stated 6month warranty alter this 'sale of goods act....'? [/i]

In that case, a new front for £200 should be grabbed.

You bought it knowing it had a 2 year warranty, and its now out of warranty. I would accept the new front end for £200 if I were you.

My 2009 Zesty cracked on the lower swingarm and was replaced on warranty no trouble .Bought May '09 replaced Sept '11, so after 2 years. I thought the warranty was now 5 years. I emailed steve@hotlines-uk.com HTH.Ian

Edit: just seen the ex-demo bit,so I guess that changes things!

Hmmmm, interesting input thus far.
FWIW The bikes defineitly not had a hard time from me - I'm a 5'6", 10st midget with a fear of heights!

To make a claim under the sale of goods act you will have to show its a manufacturing fault - either by a pro opinion or by showing loads of these bikes have that fault.

Even then yo will only get a partial refund as you have had two years use from it which is a significant portion of its expected life.

Ex demo makes no odds to sale of goods act rights unless its considered secondhand. Did you pay a secondhand prices?

Not a good case under SOGA - I wouldn't bother. I'd take the £200 option I think

Thanks all.
I did pay secondhand prices for the bike so I guess this weakens my SOGA position even further.:(

Well the shop is wrong on the 2year warranty for 2009 bikes - just found this on Bikeradar :

Good afternoon all,

Pete from Hotlines Europe (Lapierre's UK distributor) here.

It seems someone has been mis-informed regards Lapierre warranties. Below is full clarification on Lapierre warranties:

2008 and earlier - 2 years on full suspension models, 1 year on downhill bikes and 5 years on hardtails (includes road bikes)

2009 onwards (includes 2012) - 5 years on full suspension and hardtail mountain bikes (includes road bikes). 2 years on downhill models.

Warranty covers manufacturer's defects only.

Racing voids all warranty.

The warranty is also non-transferable and valid for the original owner of the bike.

The warranty is also non-transferable and valid for the original owner of the bike

I would say that the bike was 2nd hand when you bought it as it was a demo bike and also specifically sold with a 6 month warranty.

I would be taking the front end at £200 if I were you as you knew what you were buying.

Indeed, £200 for the front triangle is a steal.

interesting what they say about racing. i presume that includes enduros then?

The bottom bracket shell cracks have nothing to do with how hard the bike has been ridden and everything to do with a manufacturing fault. My 2009 Zesty came with one from the shop. Are you sure it's only just happened?

[url= http://www.lapierreownersclub.com/forum/showpost.php?p=4514&postcount=78 ]You can read the "official", albeit second hand explanation for the BB shell cracks here.[/url]

I'd try pushing the shop/hotlines/lapierre a bit harder as it was a fault the bike had before it even left the factory. If they aren't feeling friendly though the fact that it's technically a second hand bike means they don't have to help you. Point out the link above, be polite but persistent, and you might get lucky.

EDIT: I should say that mine was sorted out very much to my satisfaction by a certain shop/person who I have now noticed (from further up the thread) has already emailed you!

So it's not just French cars that are built badly
Will never buy a LaPierre after reading this

Sympathies to OP

Unfortunately even if that can be taken as gospel, it doesn't follow that every BB shell that cracked, cracked for this reason. If you want to force the SOGA route you'd need more than that.

As has been said the 2009's have a 5-year warranty but given yours was ex-demo and sold with 6 months warranty then I'm not sure you have much comeback (or why you're expecting much comeback). YEs it's a known fault so you may have some luck going the legal route but assuming you got at least £200 discount on the bike originally I'd probably just buy the replacement bit if it were me.

Slightly ot but I find Lapierre's take on this one a bit odd, presumably they are not making much profit of a £200 front end, it seems to be a recognised fault on this model so why not replace it for free and either garner some good press or just avoid negative press like this. Mega say's he wouldn't buy one because of stuff like this, Mrs K is looking for a new bike and based on the recent ads in STW Lapierre were on the short list but after a thread like this I too wouldn't go near them.

Mate of mine works in local shop, he said their customer service is poor and they're thinking off switching to another brand instead.

This is pretty poor for a known and proven defect regardless of the fact it's an ex-demo. I would expect more. I nearly bought a lapierre last year; very glad I didn't.

They're offering a replacement front triangle for just £200 on an out-of-warranty, ex-demo bike?

I'd have said that's fair enough.