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Usually I'd agree that everyone makes mistakes and it's daft to start declaring you'll never shop there again every time somebody makes a mistake that, in the end, hasn't really done any damage. As somebody else said I'd run out of bike shops to go to with that approach. On top of that they might have more immediate things to take care of that aren't so time-consuming and perhaps likely to come to nothing.
BUT people not calling back when they said they would is not a one-off mistake- pretty much every bike shop I have ever dealt with has done this all the time, which erodes my good will and willingness to wave it off and accept that nobody's perfect. It's not the odd slip up, it seems to be virtually policy. Like a lot of people I have in the past had money to spend which has gone elsewhere when people repeatedly couldn't be bothered to call back to help me buy from them. If you've said you'll do it, do it.
All the people saying that it is a pain for shops to have to call people back, well, that's fine. No one is saying that shops should always provide the service of finding out something and calling people back. But if you don't provide that service, don't pretend that you do. Same as if you don't actually bother to order things, don't pretend that you will. There's no problem if someone says 'I can't get that', or 'Give me a call tomorrow', or 'You'll have to come in to the shop' that is being honest. Saying that you'll call back, as most shops seem to, and not calling back (as most seem to also), is just stupid, and pisses people off.
Joe
"If you owned a bikeshop".....I'd only employ 18-22yr old girls as members of staff.
If you buy a lot of bikes why not use the shops you've used before?
And rename the shop 'Come, ride with me'
And rename the shop 'Come, ride with me'
you, my friend are not right............. 😆
Ton
I have to know, did you call back?
Surely this notion of ringing "for a quote" is slightly pointless.
Correct me if i'm wrong but are you gonna buy it anyway?
I doubt they'll charge you much differently to any other place who'd do the same build.
Anyway.. it's rude not to return calls. Even if all you do is ring back that day and explain you've yet to deal with the enquiry... at least the customer knows you have not forgotten about them or worse still can't be bothered.
I hate places not phoning.
Garages seem to do it with cars all the time.. take friggin forever to get in touch. They should lick your ass over the phone seeing as your giving them money.
Ton. If you are still looking for a Santa Cruz dealer, I used http://www.bikescene.co.uk/ for my Blur 4X a year ago. They were great to deal with.
Tony, If i was in work, i would sort it for you, special price......
but im not, so i cant... can you wait til my cast comes off...... ;0)