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Hardly ever get bike stuff done by a shop. Wheel builds and headset fitting is pretty much it.
I actually like working on my bikes, it's proper hands on activity with a defined goal (a properly functioning bike), plus it's a bit of time purely to myself and I find it very satisfying.
I do most things on the bike except headsets, fork servicing and I don't touch hydraulic brakes.
I'm happy to change the pads, but I don't have faith in myself to bleed em. In a car at least you can go through the gears to slow you down if brakes fail, on a bike you have no metal around you either.......
Rim brakes I can do but I'm getting to the stage now where I've more money than time sometimes it's easier to just get someone else to do it. Pity really as if I had more time I enjoy tinkering.
Apart from building my own bike up from scratch, which I quite enjoyed, fettling gives me no sense of fulfilment. Plus my time is very precious to me and I would much rather spend it riding than weilding a set of allen keys.
I like doing it myself, if I didn't I'd pay someone else tbh...
I did give up on my shifting in Wales one time, nothing I did stopped an occasional jump under load. Fannied about with it for ages, nothing. Eventually took it to the shop at afan and the chap put it in the stand, took one look and said "You've got half a link missing"- the outer plate had snapped in half so it was just held together by bloodymindedness, and had been for about 2 days. Cheers, shop man!
As someone up there said, the different sizes and standards don't help. When I needed a new headset for my Zesty, I got the LBS to do it. They did all the research, ordering and fitting, so that I didn't have to worry about ordering the wrong size and having to send back. As it was, the job took longer than they expected, as they ordered the wrong part from Hope.